Hotel was in a good location, there is a free tram just over the road that takes you to a smaller shopping centre. Staff were friendly and helpful, we stayed for 1 night at the end of our cruise and got there early in the morning, we were able to leave our luggage there or could use the facilities until our rooms were ready in the afternoon. Rooms were comfortable and spacious and had a lovely shower.
Checked in on a Sunday night and there seemed to be only a valet and one desk clerk working. The check front desk agent was very pleasant and did her best between the phone, a guest upset about the parking fee and checking us in, her hands were full. Maybe schedule more than one person' The room itself was nice but there was no soap and the carpet was badly stained. Considering rates in Miami, this hotel is a decent value but it could use some work. The elevator was beyond dirty and breakfast was gross.
"Nice older hotel"
This was a great hotel for a one nights stay. Unfortunately everything was closed on property when we arrived as they appear to be understaffed and the person that ran the bar was there 6 days a week. Request soap at the front desk before going up to your room .
"Great location, nice place...valet expensive!"
The hotel was very nice, staff was incredibly nice and helpful. They were always willing to accommodate anything. The grounds were well kept and very clean. The rooms were nice, clean and beds were comfy. The only downside was only showers available, no bath tubs and the mandatory valet parking is an additional $30 a night! Would highly recommend this hotel again!
My mom and I were at Hotel Urbano in October '16 as a pre-cruise visit. The hotel is located at a convenient distance from Bayfront marketplace, Miami port, ocean drive. The hotel is very clean and the double bed room size is spacious. The staff, Sarahi and Fernando were very cheerful and helpful - they helped me use the trolley, suggested places to visit, helped us heat food. The nearby Alice Wainwright park is right by the water and a beautiful place to spend a peaceful morning exercising!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 1:00 AM