of TripAdvisor Travelers recommend this hotel
"Luxury Hotel Missed THE MARK"
I chose the Hotel Vitale to the close to our event which was being held at the Ferry Building in San Francisco. As I would normally stay in the Four Seasons or the Huntington when I stay int he city, I needed to be close to our event. My first poor encounter occurred on the phone with reservations. I called simply to ensure I had been given the event rates for the block of rooms reserved. The woman, I believe her name was Ann/Anna, was not helpful at all and in fact, she was rude. When I asked to speak to a manager, I was placed on hold and soon after disconnected. Upon checking in, the reception desk was not very welcoming. I had misplaced my driver's license and was given a hard time about check in. I provided my email, address, and telephone number to the front desk and she was still a little unsure about giving me my room. I then remembered I still had the email confirmation and showed her the email. Only then, did she agree to give me my room. Do keep in mind that I had the credit card that I booked the reservation with...that still was not good enough. I understand a hotel needs to maintain the highest security...but that was a bit too much. Once I entered the room, it did not smell clean and fresh. I was disappointed in the room as it did not scream LUXURY HOTEL to me. Images on the website appears nicer than in reality. We found two strands of dark, long hair in the bed. I assume those came from housekeeping and not the fact that the linens had not been changed. The two things I can complement is the room service we ordered for breakfast and the valet. Bkfst was very tasty and arrived on time. As for valet, they were great. As we needed to leave early the next morning, they informed us early about the Bay to Breakers race and had our car ready and waiting as promised.
"Loved the waterfront view!"
You have to get the waterfront view, such a beautiful view! Small hotel and small room but trendy and well located. Liked the free gym classes at the YMCA across the street. Didn't like the nightly parking fee ($60'). Nice for a 1 night stay to partake in city fun!
Beautiful location and views. Staff was very accommodating. The restaurant bar can be quite loud so difficult to have a conversation across the table. Loved it when Yoga was available on premises, but at least the Y is down the street.
"Not a good value"
Great staff and nicely decorated but not a good value. The property looks much different on the website than in person. We also had a maintenance person using power tools directly above our room at 7:15 AM-not great when you're on vacation!
I had a wonderful visit with my sons because everyone was so helpful getting me into the right room and service was excellent. The room was perfect, the view was great, we were in walking distance to several great restaurants and the best part was that we were able to walk and watched the Giants baseball game and they won big.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM