of TripAdvisor Travelers recommend this hotel
"Over 1K for barely 1 night with a view of Chernobyl"
I booked this property through Hotel Tonight after arriving in SF at 2am. I assumed I would receive the worst room, but I'm still baffled how the bill rose to over 1k when I checked out at noon and ordered just a breakfast. The original booking was @270. My stay was in June, 2015 and I'm still annoyed by the experience. I recall a credit card dispute over a nonexistent late checkout and my room situated on level with a huge air conditioning unit so I felt like I had a view of Chernobyl. Of course there was a resort fee. While disclosed, it was laughable. The property is unattractive; the food and service were mediocre and the ensuing borderline fraudulent billing was more than irritating. The disparity between cost and value was extreme and horrific.
"Amazing room with a view"
My family surprised me for my birthday by treating me to this hotel with our room with an incredible view of the bay bridge, embarcadero area ,ferry building,et al. The staff was very generous and welcoming. I was treated with a bouquet of tulips (not even in season, and my favorite flowers) when i walked in the room. Everyone from the doorman, valet, front desk and manager all were very accommodating during our stay. The room was spacious and modern, and surprisingly you can requests the firmness of your pillow. i don't think i've ever come across any hotel that does that. They even gave me some chocolates for birthday treat. The hotel is in a great location if visiting San Francisco. The staff are very courteous and accommodating. The rooms clean, spacious. If i can stay up all night to enjoy the view I would have. Its one birthday i wont forget.
"It was ok"
The Lobby was modern and welcoming and the staff were great. The location is good if you want to be near the ferry building but I would stay in a more happening area next time. The financial district was dead at night. The Room was just ok. The rugs and bathrooms are dated.
"Another stellar stay at Hotel Vitale"
We have stayed at the Vitale many many times over the last seven years and the service and accommodations are always stellar. Every staff member is friendly and genuine. The rooms are very well appointed and relaxing, the view is stunning and the location can't be beat. Having so many wonderful restaurants, bars and activities within walking distance makes the Vitale the perfect hotel to stay when visiting SF. A big thanks to Bobby, the reservations manager, for always making our stay the best. Bobby is one the best service representatives I have dealt with while travelling, he treats us like VIP's each and every time we visit, he even knows what my favorite room is. Alexandra at the concierge desk went above and beyond to help my boyfriend with some important business transactions, so a big thanks to her.
"Great hotel and staff, and truly amazing location -- but watch for the parking charges"
The hotel is incredibly well-located, with a great view of the Bay Bridge immediately upon leaving the hotel and a short walk to cable cars, streetcars, and the magnificent waterfront. The staff was terrific -- special kudos to Kelly in reservations, Julia at the front desk, and the friendly doorman -- and the hotel and our room were beautifully appointed. Also, somewhat unusual to SF hotels, rooms are available at the Vitale with two queen size -- rather than double size -- beds. (Yea!) A cautionary note about the valet parking charge, which is rather exorbitant at $66/night ($58 + taxes). That fee is in addition to the $35/night "urban fee" charge. Although many other hotels local to the Embarcadero area appear to charge competitive parking fees, it's a substantial additional cost just to have a vehicle in this non-driving city. BART, streetcars, and cable cars will get you most anywhere you want to go in the city. And where they don't, taxis, Uber, and Lyft can get you for a fraction of the Hotel Vitale's daily parking fee -- depending on the number of sites you visit -- and you will not need to worry about parking at your local destination. (To save time and destination parking fees, you may end up having to pay both Hotel Vitale's parking charge and taxi/Uber/Lyft charges if you park your car at the Vitale.) If you do your homework and don't mind the inconvenience, you can find parking lots where you can park for a given 24 hour period in downtown SF for half of Hotel Vitale's daily fee -- a real savings, especially if you will not be using your car to travel outside the city. The hotel is lovely and its staff are very friendly and courteous. With the cautionary advisements noted above (over $100/night on parking and "urban fees" alone), the hotel itself makes for a lovely stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM