Great hotel located in a central part of San Francisco. Free coffee/tea offered each morning in the foyer, friendly staff. The rooms were spacious with a very comfy king bed. There was absolutely nothing to fault for us at this hotel
"Worst Customer service/ Pathetic view / Stay away"
We had booked this hotel for a girlfriends getaway. All of us arrived at the hotel around 11PM on a Thursday night. A young man in the front desk checked us in. It was a quaint looking hotel with a lot of traffic to the I house bar. We went up to our room and there started all our grievances. 1. We had asked for two doubles and it was a king room. We were very annoyed at the fact that it was not communicated to us during check in. 2. We could hear loud music and chatter from the other side of the room. We assume it was coming from the bar since our room was in the same floor as the bar. 3. We opened our curtains and we could LITERALLY see people sitting around in tables like 50 feet away.Yikes. We went down immediately and asked for a room change. Both front desk personnel had this super rude attitude and told us there was not a single room available to switch. No apologies whatsoever for the screw up. The person who checked us in was standing right there like he cared less about anything we said. We ended up cancelling the reservation and booking another hotel around midnight. Horrible experience. Not recommended.
Perfect location in the center of all the action. Parking, great food, great staff, big rooms, big TV's, clean, and walking distance to lots of action and public transportation. I would come back here again.
"perfect location !"
Great place to stay in center town. many areas can be reached walking, otherwise subway or buses easily available. The hotel is clean, with friendly staff. they keep our luggage the last day while shopping. room and bed comfortable...
"Terrific service and amazing location ...."
Great experience at Hotel Zelos. The great staff at the front desk helped me with an early check in, which was awesome. Nice big room and spent two nights here very happily. Porters were amazing opening the doors in and out of hotel (it was raining hard so this was much appreciated) - it's these little things that make a big difference.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM