A very nice hotel and very well located. Just at little smile in the reception and assistance with the luggage was missing.Comment of L. Per , Denmark the 2015-09-07
Reasonable rates and Perfect location - between East Nanjing Rd and People's Square station.Comment of N. Charissa , Singapore the 2015-07-13
"Very nice stay"
Beautiful lobby greets you from the hustling streets of Shanghai. Check in was efficient and clerk spoke English well. Room was quiet and comfortable. Breakfast was plentiful of both Chinese and American dishes. I would return.
"Location leaves something to be desire."
The hotel is located along the famious pedestrian shopping street, which I did not know was also the red light district. Each time I left the hotel I was harassed by people selling knock offs or massages. "Beautiful women' Massage'" And they don't take no for an answer. They follow you, ask questions, and I had to yell "no. Go Away" only to have another one approach. But then to have them knock on my door on the tenth floor of the hotel at night, asking if I wanted a massage was not acceptable to me. I told the manager who was quite professional, and comp'd us breakfast. She investigated and said the room next door had ordered the service. But how these street women got up to the tenth floor of the hotel, wandering around, was never explained. Otherwise the hotel was immaculate and modern, nice room and bath. Internet was not good but this is China. Staff were okay, some acted like I was imposing on them when I had questions, but this is the Chinese culture. Many do ot know how to provide customer service. The coffee at breakfast was horrible, but when I asked for fresh coffee, this was provided. Breakfast was quite a spread. The Chinese restaurant in the hotel building was questionable. They did not speak english and ignored us, so we left. This was rude. One electric outlet did not work and after several phone calls, someone finally did fix it.
"Top class hotel in perfect location"
The hotel is perfectly situated near east banking road. The room was spacious and clean. The lights however being worked off a electronic pad were awful. The staff were very know-legible and keen to advise destinations and authentic restaurants. A very pleasant experience and I will stay at this hotel again.
"Cigarette smoke smell in room."
The hotel is in a great location. Our room was quite small and did not have much of a view. Just after midnight, our room was filled with cigarette smoke smell - this was really terrible and for this reason alone I would not stay here again. As described in other reviews, the staff here does not speak much English, some none (but it is China :)), the pool is old and NOT inviting, the room temperature cannot be adjusted so it was much too hot for us. We were on the 23rd floor - I would highly recommend not staying on this floor in the hope that you find something without second hand cigarette smoke. The breakfast was good - lots of selection.
Nice hotel, very well located near Nanjing road and only 5min by walk to People square subway station. Swimming pool and fitness room available. The breakfast offers a wide selection that should satisfy anyone.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM