of TripAdvisor Travelers recommend this hotel
"My favorite hotel in Shanghai"
Fantastic place to stay in Shanghai, excellent location, large and clear rooms, big indoor pool and great spa, very nice and welcoming staff. This hotel is really high value for money and has also in my opinion the best views in the city with combined views of Pudong and Puxi bund in many rooms. Ideal for both business and lea sure
"Perfect location with outstanding individual service"
The degree of personal and individual service is outstanding for a hotel of that size! You feel you feel home like in a small boutique hotel with all the benefits and comfort of big and perfect hotel organization. For sure the best Hyatt facility in Shanghai.
"Nice View but not so assessible"
Hyatt on the Bund offers nice view of the bund. However, getting around from the hotel is not that great. Often hard to get a taxi. Waited 30min before we can get a taxi. Room is standard size. A little dated. hotel catered for tourist. Buffet breakfast is often crowded. I have also stayed at Andaz (Hyatt Group) at Xintiandi. Prefer Andaz.
"Struggling 4 Star Hotel"
First family holiday and selected Hyatt on the Bund largely due to the good experiences, consistently good standards of Hyatt and the proximity to the Bund. The check in experience started poorly - a Korean front desk receptionist who was trying his best but struggling to communicate with his local coworkers. We had written confirmation from the hotel that a baby bathtub, crib and bottle sterilizer will be provided; however when we checked in the Korean reception found difficulty explaining to his co-worker at the front desk who pretty much just brushed it off insisting the hotel didn't have it. Only when we insisted showing the email confirmation did she agree to look into it. After awhile in the room, the crib came, they left it there with the sheets on the side and walked off. With my Wife calling then to enquire about the bath tub and sterilizer. Eventually bath tub arrived, they failed to locate the sterilizer. Fast forward... we were provided with very thin uncomfortable pillows which we worked with for the first 2 nights, on the 3rd night we decided to ask for thicker pillows - which we received the abrupt reply that all the pillows in the hotel were the same - which I found quite curious thinking about the variety of guests that might have certain allergies or specific preferences. Fast forward... our room was unbearably warm even with the air conditioning turned down to 18 degrees Celsius - but our poor child was struggling to sleep; sweating from the heat. When we called for assistance - another abrupt answer that it's winter and the heater is on, again nothing they can do. Only when we insisted several times, the technician showed up at our room, took the temperature and offered to open the window (12th floor) while he figured out how he could work out the central heating system. Also the food was really quite disappointing and an eventful departure where our taxi driver got a bloody nose from a fight with another taxi driver who tried to cut the line (can't blame Hyatt for this but wow were we happy to get out of there). I feel this hotel needs fresh management and perhaps an extended visit from the global Hyatt team. Pros: really quite a stunning view of the Bund, and convenient walking distance. However not the best design in the room layout.
"Fantastic hotel to stay"
Hyatt on the Bund is a great hotel located right at the Bund. It has the most spectacular view and the food is awesome! On top of the location its staff is simply wonderful. During this trip a mistake was made in my reservation (reserving the hotel 2 days prior to arrival) without me realizing it until the day I went to the hotel. Jimmy at the Club floor quickly helped me make a new reservation. Since I did not show up for my old reservation, a night penalty was charged to my credit card. When I explained what happened, Hyatt on the Bund credited the charge back to my card. I really appreciate their efforts to make their customers happy!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM