of TripAdvisor Travelers recommend this hotel
"Great location, great service"
Great experience all around with fabulous views from 32 floor of the West Tower. Ideal location for Bund. Rooms were a sensible size and modern and the Bund Club on floor three was excellent. Pool was huge and the gym facilities were excellent. This is a big corporate hotel that works for couples and I'm sure families. We really enjoyed the experience.
"May be the worst 5-star hotel I've stayed"
The hotel needs a total makeover. It's old, it feels old and smells old. Rooms are outdated and not very well taken care of. The views are amazing and that may be the only good thing about this hotel. For the price, you can get much better. Pay a bit more and stay at banyan tree at the Bund. Similar view much newer hotel. I regret staying here. May be the only hotel where the staff did not greet me. On my stay, there was no view of pudong, huge foggy night killed all the spectacular views so I did notice all the cons since the big pro was missing. Still, hotel needs an urgent make over. Feels like a worn down Vegas hotel. Hotel was packed so it can easily afford renovating some floors. Vue bar was nice with nice views. The main attraction, the open terrace, was closed because of a little rain... they should leave it open for guest that want to take a pic with whatever view there is... I payed for a room with a view, kind of slanted view of pudong but when clear, a nice view. Conclusion: I will not stay here again and don't recommend this hotel.
The Hyatt on the Bund is a very busy, bustling hotel. I wouldn't recommend it for couples or anything. It's more of a business / conference hotel. Although the location is excellent and it has great views over the Bund. My main disappointment was with the rooms. They are very spacious and it was nice and quiet but the decor is extremely tired and run down. Not what I expected at all. It's in need of renovation! The staff I found to be very friendly and helpful. The buffet restaurant was a bit predictable each day and I was wasn't overly impressed wit the food although breakfast there was great. Other restaurants in the hotel were much better but we were not advised that we would need to book a table for the evening and found ourselves stuck in the buffet again! The fitness and gym faciltites were very good I woulnd't choose to stay again
"Great location and view, average rooms"
Spacious rooms, nice view (when you are high enough and have river view), enormous pool and well equipped gym. Rooms are a bit run down but still OK. Wide variety of restaurants, amazing rooftop bar. Bund is in walking distance.
"Careless staff & bad service"
The staff is careless and inconsiderate i had specific mention on my reservation to give me a non smoking room they for no reason gave me smoking lower version dont know thinking what. The check in person didnt even bother to ask me if my preference. On asking for a room change they first gave me a num in east side but then later changed to west saying the room is not ready. Guest service is certainly poor and i would highly recommend not to book this place for personal or business purpose.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM