of TripAdvisor Travelers recommend this hotel
I love Hyatt hotels but J would not recommend this one. Very old rooms, lack lustre service and just didn't feel like a Hyatt. This hotel needs a serious makeover to be considered anywhere near its 5 star rating.
"Unbelievable rooms "
We stayed at the 180degree suite, it's possibly the best hotel room in Shanghai. Hot tub, bund river views, modern design, etc. Staff were friendly and attentive during my stay. I didn't eat at the restaurants so can't vouch for their quality but the designs looked cool. View bar is a must go!
"Business trip to Shanghai, with a little time for fun."
Great hotel, location, service was absolutely fantastic. Shanghai is a city that loves night lights, buildings are lit up like you've never seen before. Worth the trip! Some very good restaurants outside the hotel, for the most part finding people who understand English isn't a problem, except taxis. Suggest you get the address printed of where you want to go and your hotel to return if you don't have a local with you!
Children noise from my next room around from 23:00 to 01:00. Why offered such a room because of less pay receive less comfort' Bund view quite good and the location is acceptable. View of restaurant at the 2nd floor for the breakfast not as good as Park Hyatt Shanghai and Grand Hyatt Shanghai.
"Service is far from being a 4.5 stars hotel"
We stayed 7 days on business. Location is good but service really lacks competence. Definitely not a 4.5 stars hotel service. Already on the first night we had problems within their facilities' bar which allows indoor smoking. Left the bar with clothes stinking cigarette smoke, that had to be sent to dry cleaning immediately. Second day we had problems with the concierge staff due to their poor English. Then on the third day again problems with their restaurant facility... Last morning right before check out, breakfasts problems with food... All these problems could have been easily avoided if management was good and provided proper training to their staff... We've heard from their marketing staff regarding our complains (except about the breakfast issue) and her explanation about the smoking inside the bar was that "the SH law forbidding indoor smoking will be reinforced on March 1." The bar was INSIDE the hotel. Not on the streets! Reinforcing smoking policies is a matter of hotel management! No mention about dry cleaning reimbursement. Just a "would you like to have a complementary drink". Disappointed beyond words.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM