of TripAdvisor Travelers recommend this hotel
The overall package was just a little over priced but will be returning as everything else about the experience was excellent. From the moment of pulling up at the entrance to the hotel to leaving the staff could not of done any more, the gents on the door and pack were brilliant from start to finish with help with taking the cases out of the car to instructing us on the car parking which was very reasonable. The check-in was quick and easy and the room was spotless with a fantastic view of Birmingham.
"Trip to see rod Stewart"
Booked this hotel to be close as possible to the Birmingham barclay card arena. Perfect location less than a five minute walk. Going there again in the new year and will book the same hotel and meal package
"Excellent city centre hotel"
There is little to fault here. However, as usual in Birmingham parking is frustratingly scarce and available a short walk away at a 'cheaper' rate; alternatively you can pay £25 per night for valet parking which I chose for one night. I did not eat here, I walked a short distance to a popular French brasserie. The high-rise hotel has a great lift section with at least one which has a view down to the square which, at this time of year, was filled with an ice rink and a Ferris wheel. It was a very magical view in the run up to Christmas. The concierge who also deals with the parking was very helpful and friendly and made everything go as smoothly as possible. Like others, my room was cold but I was toasty warm during the night under a fabulously thick feather duvet . There also seems to be a shortage of staff and tables at breakfast but notwithstanding this, I would definitely stay again.
"Nice hotel in good location"
Good location within walking distance of most areas of the city centre..Reception was quick and room nice size and very clean with ample storage areas for clothes etc. Bed very comfortable.. Did not eat in hotel as food was over priced and loads of places off decent restaurant's in local area. Did make use of Bar which had the usual hotel prices and lack of any decent real ale however main problem was the lack of bar staff...The hotel appeared to be full and the waiting time to get served was excessive with the only poor girl in the small lobby bar run off her feet when the main bar staff advised people to go out there !!..
OK but. This is supposed to be a 5 star hotel and yet there was a ten minute queue for breakfast caused by a lack of staff to clear the tables in the restaurant area, and a lack of tables as they were having to set up breakfast on coffee tables in the reception area. The cooked part of the help your self breakfast was absolutely no different to the quality of a breakfast in a motorway service. The drinks were well over priced. Over £17.00 for one lager and one Bacardi and coke. Also there is only limited vip car parking for maybe 30 cars. Everyone else has to walk some distance to a public car park. I have stayed at the Hyatt on 4 previous occasions and these minor issues will not stop me from coming back.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM