of TripAdvisor Travelers recommend this hotel
"Shame about the pool area....."
Stayed for a 2 night city break while visiting for a concert. Reception was friendly and efficient, and we were checked in quickly to the 12th floor with a canal view. The room was nice, we had booked on Booking.com and get a decent rate. Part of our reason for staying here was the available leisure facilities. Unfortunately this area was a bit of a let down. Day 1, No Sauna, and whirlpool that had so much chlorine it made me cough and my eyes sting. I had to get out after less than a few minutes. I also got a slight rash that evening that I am sure was from here. Day 2 No whirlpool (possibly as it had not been right the day before!) The pool had also dropped a good ten degrees from the day prior, and the Sauna was being worked on by the maintenance man. We did not eat or drink at the hotel so I can't comment. The location is good but it has little dedicated parking. Overall not bad, but let down by the facilities that were out of order.
"Nice overnight stay but lost edge"
Stayed here couple of times. Very nice hotel. But little extras you would class as standard not there such as no free water, no biscuits or hot chocolate or coffee maker, no wine in mini bar, no 24hr food room service. Get all this as standard at other hotels, even in London.
"Good city centre hotel"
Based there for conference being held in hotel. Good city centre hotel with great facilities and above average professional staff. Hotel was business class with good WiFi, rooms were large and well equipped. Conference hosting was ideal and staff in all departments were professional and overall hotel was maintained to a very high standard. Catering was good. Hotel has a stunning interior atrium and a surprisingly good bar with excellent outdoor heated space. Bar was much better than the normal sterile business bars found in most hotels of this standard. I would not hesitate to recommend either for a city stay or indeed as a conference venue.
My wife and I thoroughly enjoyed our three night stay at the Hyatt Regency. We were delighted when we were given an upgrade to a suite. I had ordered champagne prior to arriving because we were celebrating our wedding anniversary and so the hotel were aware of the reason for our stay and very kindly we were given an upgrade to a suite, which was spacious, beautifully furnished and very comfortable. The suite was serviced daily and everything replenished by very efficient staff. We enjoyed using the Regency Lounge prior to going for dinner and used it once for breakfast. There was ample food on offer and it takes a good level of self control not to over eats he tasty snacks on offer before going for dinner, the ladies that helped in the Regency Lounge were very pleasant. We ate one evening in the Gentleman and Scholar bar the food on offer was of a high quality, the price of drinks were comparable to similar establishments. Breakfast is of a buffet type, there is ample choice to meet all needs. We thoroughly enjoyed our stay and from the moment of booking in to leaving staff that dealt with us were pleasant friendly well mannered and very courteous. Thanks to the Hyatt Regency our wedding anniversary was memorable.
"Warm and welcome"
My daughter was competing in PCA body building competition, the welcome revived was warm and friendly, room was fresh clean and tidy. They now have free wifi, real plus side as they didn't have it. Post comp breakfast was a delight, our waiter merged 2 tables so we could spread out. We had also ordered room service post comp, a great tasty burger and the kids Mac n cheese was delicious. Amanda our room service cleaner was a delightful lady, she sorted our room ready for our return, again top notch customer service. On departure the receptionist asked how my daughter had done and was delighted as we were with the result, again top notch warm customer service. My only gripe was the £25 per day car parking at the hotel which we needed as we explained we had to keep going between gyms and venues in prep for the comp and were on time limits. Fab hotel, all the staff were warm and welcoming and all had smiles on their faces, genuine smiles. Breakfast delicious, fresh and plentiful. Thank you we'll be back for the June 2017 comp, in fact we've just booked.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM