of TripAdvisor Travelers recommend this hotel
"Fabulous with great spa "
As title suggests, this hotel is great - highly specc'd with extremely comfortable rooms with views across the city and canal. The spa is fab too, one of the best hotel-spas we've used. Just a shame they don't provide biscuits with your in-room tea/coffee. Don't fancy paying £3 for a kitkat.
The Hyatt is in the perfect location for some great shopping and some excellent restaurants. On top of that the hotel staff were very friendly we arrived very early to drop of our bags to hit the shops and the guy on the check in desk found us a room and checked us in and advised that we relaxed for an hour as most of the shops don't open until 10 am which he was spot on. The room was clean and comfortable and the spa was also a big hit with our party.
Adjacent to Symphony Hall, with Central Library and Theatre nearby. A 10 minute uphill stroll from New Street station and the Bullring. Parking at the hotel is limited and expensive. It's a 5 min walk to the Paradise Circus car park where the hotel offer a discounted parking permit. Bit of a pain with the bags but it is what it is. The `atrium` at the entrance is a beautifully light, airy and nicely furnished. I had a delicious Hendricks and tonic in here. The team were all very attentive and so happy. Our king city view room, 2104, on the 21st floor was super. If I had to find anything negative it would be that the bathroom could do with upgrading, but it was immaculate. The towels were huge and so thick. A bottle of water would have been a nice touch rather than it being among the minibar selection. We decided to have breakfast in our room. We left our menu choices on the door before turning in. What a treat. Exactly on time it was wheeled in to our room, on its own table, by a really lovely lady who set it all up in the window. It was divine and only a £3 service charge. All in all, a great first experience at this hotel. We're looking forward being back again on 12th May
"Not up to the Reviews"
I travel to Birmingham frequently to visit my daughter but usually stay at the Malmaison. Looked for a change this time and tried the Hyatt Regency based on the reviews. Mistake ... not quite up to expectations. Room is OK - fairly standard features and fittings. Faulty thermostat made the room far too warm ... so not the most comfortable sleep. In my view, Malmaison offers a little more style, a better location at the Mailbox and on-site car parking. Room service - took one hour on a Saturday night - food was just OK ... they did give us a few extra drinks as an apology. They also forgot a few condiments but given the long wait, I didn't bother to call down again. Won't be staying here again - give this hotel a miss. Definitely recommend Malmaison - it's the best I've experienced in the area.
"Good hotel, conveniently located"
We booked a double room for three adults for two nights (Sat/Sun) in February half-term. First impressions were very good - the lobby is beautiful, check-in was easy (we arrived before our check-in time but received a phone call as soon as our room was ready) and the staff at concierge were very friendly and helpful. My only negative comment would be that the hotel needs automatic doors - concierge open the first door for you but then you're stuck with bags struggling to open the second, alternatively you need to negotiate the revolving door. Our room was on the 8th floor and we were really pleased that the double room was properly made up for 3 adult guests. There was an extra basket with towels, slippers and toiletries for the third person. The room was very clean, nicely decorated, well equipped and the beds were very comfortable. The only thing missing was complimentary water. The bathroom was very clean and of a good size but the shower was disappointing. At 5'9 the shower screen was shorter than me which meant the water sprayed over the top when washing your hair. Also to turn the shower on you have to lean under the head and get hit with water which takes you somewhat by surprise! Although there were lots of complimentary toiletries, the brand was disappointing. The hotel is really well located right at the end of Broad Street. You have to expect some noise on a Saturday night but it didn't bother us. The Symphony Hall, Library and canals are a stone throw from the hotel. The Town Hall, Mailbox, Grand Central and Bull Ring are a short walk. You are literally spoilt for places to visit/eat. Our room rate didn't include breakfast and as we didn't want to pay £20+ pp for it at the hotel we ate out each morning which really wasn't an issue. We had a couple of issues during our stay - at least one lift was out of order on the Sunday morning which meant we ended up waiting 10 minutes for one. Our room also wasn't serviced on the Sunday. However, when we spoke to Reception about these things they were very apologetic and gave us a very nice bottle of wine. We used the spa on our final morning which was a good way to end our stay. All in all I would definitely recommend staying here and will return.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM