I wanted a clean place to simply sleep and feel safe. I was 100% satisfied. The bedding was fresh and there was no lasting odors in the room or hotel.Comment of W. LECOLION , United States the 2016-03-15
"A touch of age but good value for the location"
This Hyatt looks pretty, decent location close to everything and the free shuttle to various local hubs makes getting out easy. Take a closer look and this place probably needs a refresh. That being said, the rate was fine for the area and I don't care too much as long as rooms are clean and the room was clean. Water pressure was great, wifi was fast and free, room was comfortable and that was all I needed. The staff were very friendly - especially the shuttle drivers, had a great chat with each of them. $40 for guest parking' Pffft. We flew in and walked and used the shuttle. While I didn't use the fitness center, my girlfriend did and enjoyed the pool. Cold but there were lane lines for swimming. A definite plus.
"Best water pressure ever"
By far the best water pressure I've experienced. Great views from my room of Boston and Charles River. Courteous staff. No real complaints except I think there should be free bottles of water in rooms
"Great Place to stay!"
Great place to stay easy access from highways! Shuttle service provided at no cost, drove to areas within Cambridge and Boston, usually near attractions or restaurants etc. Buffet in Hotel was outstanding, staff outstanding as well. Parking easy to get to , a little costly, but with the shuttle service it compensates for the parking fee.
"Unacceptable complete disaster"
Old moldy smelling rooms and no water!!!!Poorly maintained. Torn boxspring peeling wallpaper. Moved rooms no better. Room service and food terrible. Understaffed in restaurant and at front desk. Switched to the Charles hotel. Embarrassed I put 12 colleagues at this hotel.
"Room overlooking garbage bins"
Despite having in my profile that I requested a room closer to the elevator- I got one farthest from it and with an oddly shaped room that doesn't over look Boston or the river. But that of the garbage bins. Arrived late at 11 pm and no room service or food. The room wasn't very clean - the chair was dirty and the closet too was old & broken. Not worth the price.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM