of TripAdvisor Travelers recommend this hotel
"The shuttle service was amazing!"
I took the shuttle to Reagan airport with my 1.5 year old. Not very easy for a toddler to stay seated on a shuttle! Our driver, Billy, was great! He noticed my squirmy toddler and asked if he would like a muffin. He came back with a huge plate of breakfast goodies and oj. This definitely helped the ride go much smoother. What a thoughtful gesture!
Great hotel but the customer service could be a bit better to make you feel welcome. Double room beds are a bit smaller and is harder for two people to share a bed. Normally they are queen beds, but I think they are standard double. Did not sleep well.
The check in was good. Then it went downhill from the time my keycard would not work. The staff acted like I did something wrong when in fact the battery on the door was dead!! And on Saturday night, they did not have any food for room service!! Be aware that they charge $32 for valet parking, even though you are a guest at the hotel!! I had to park around the corner in a garage. Never will I stay there again....oh and bring your own water because they charge $3 a bottle!!!
"Not the place to be over the holidays"
I've been a Hyatt patron for a while and enjoy it so much, I keep coming back and prefer to stay there when available. MOST times I'm happy I made that choice. This particular stay I can not say that. I was informed that there would be a holiday meal in their restaurant only to find the restaurant closed. I had cancelled a previous reservation elsewhere and settled for eating appetizers at the bar. The breakfast buffet was not available the next morning, which was also something I was looking forward to. I feel that they didn't have the plentiful staffing there for the Thanksgiving holiday, which made those of us who were away from home feel less than special...
"Top Business Stay in DC Area"
The staff at the HR Crystal City are second to none. You cannot go away disappointed. It is also cool when Food Trucks park out front. Location is perfect, close to National Airport, and restaurants. Frequent hotel shuttle service to DCA and Metro.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM