of TripAdvisor Travelers recommend this hotel
"Honeymoon in DC"
We called the Hyatt Regency home for 5 nights as part of our honeymoon touring Washington DC. We drove in from Michigan and were completely exhausted once we finally arrived. We checked in with Teague, who was simply amazing! Friendly, thoughtful, and very knowledgeable. He gave us a map of DC and assisted us in planning our next day of sight seeing and gave excellent instruction of using the metro to get to and from DC. We stayed on the 11th floor and our view was actually quite pretty, especially at night. I loved the lights and being able to see the city below and the planes coming in and out. Our room was clean, well-appointed and quite large! After our first day sightseeing, we returned back to our room to find chilled champagne and chocolate covered strawberries! Such a sweet treat :) Through the entire trip, the staff was kind and helpful. The only thing that we were a little disappointed in was that the pool is only open on the weekends (temps were reaching the 90s and we were ready for a quick dip!) and the room service seems to be a bit steeply priced for the quality. We ordered a pizza and piece of chocolate cake one night and it was $31. It was a 12inch pizza that really didn't have much taste (seriously, I've had better tasting frozen pizza!) and definitely not worth the cost. Also, there is currently construction to bring a metro stop closer to the hotel which will be even more convenient for travelers! It's a bit further out of the city, but you can hop the silver line and it takes you right in to DC (just beware of rush hour!).
"Not up to Hyatt Regency standards..."
I booked this property based on its proximity to IAD. We have a flight to Brussels on Monday evening and wanted a good night's sleep prior to the long haul over the ocean. We arrived from Knoxville three hours late due to a mechanical issue on our United commuter jet. The PA system was out and they had to find staff to repair it on a Sunday evening. Supposedly the hotel offers a free shuttle service every thirty minutes from the airport. We waited through two rotations with no shuttle in sight. Finally we ask the shuttle drive from the Hyatt Place hotel and he was kind enough to give us a lift. We finally checked in with Ken around 20:00. Very efficient young man. He even had our requested 14:00 departure time notated in his records. He upgraded us from a standard room to a junior suite. Nice touch. The room (822) is somewhat functional, but "tired". The only seating is a worn out sagging couch and a nice desk chair. There are several lights in the room, but all are equipped with low energy bulbs. Old people need bright lights. Bed was very comfortable. We were hungry and decided to have dinner in the hotel dining room. Sorry, the dining room is not open for dinner on Sundays. This is a full service hotel. I have never stayed at a Hyatt Regency that did not have full food service for dinner. They did offer a very limited menu in the bar. They appeared to be understaffed with one waiter and one bartender. The food arrived somewhat less that hot. There are no full service restaurants within walking distance of the hotel. Breakfast on Monday morning was a buffet for $19.00 per person. We just wanted beverages and a couple of eggs and toast from the menu. Jimmy, our waiter, indicated that would probably be around $22.00 per person and strongly suggested we do the buffet. It was an average layout, but not worth the $50.00 by the time you added tax and tip. I went to print out our boarding passes on Brussels Airline for our trip this evening. The printer was out of paper. The general manager finally got the printer running. Overall, an average experience. I hope the airport shuttle is running this afternoon.
"First class hotel"
This hotel is perfect for an early morning departure from Dulles. We appreciated the convenient shuttle service. Our room was lovely, clean and quiet, and the staff were friendly. The Hyatt Regency is a great value for a first class hotel.
"No change in quality assurance "
I stay at this hotel for business somewhat frequently and I cease to be amazed each time I ask to have my room de-feathered. I called 2 hours prior to my arrival (3:30pm) to ask for de-feather and explain my allergy to feathers. They said no problem. I show up to my room and there are 4 feather pillows. This hotel has never been very capable and mostly incompetent and certainly not living up to the Hyatt brand. This is costing me the already short rest to be even shorter. This has been a consistent problem for over two years. When you can fix this, I'll give more favorable rating. Hopefully, (doubtfully) this will eventually cause some disturbance in management here. But I'm very doubtful.
"Enjoyed My Stay"
My travel agent had suggested I see the Steven Udvar-Hazy Air And Space Museum in Virginia and got me a two night stay at the Hyatt, which is eight miles from the museum, for $81 a night. The price was a steal for the quality of the room, the service and the food. The staff is very helpful and friendly, the room was clean and comfortable with a nice firm bed, flat screen tv and mini fridge. I can't say much for the view but at $81 a night one shouldn't expect the Taj. I had dinner at the hotel restaurant the first night and had a delicious salmon and three bean medley dinner. Was looking forward to trying something else on the menu the next night and was hungry after walking the air and space museum all day. It was disappointing to find that the restaurant was closed. The bar was serving a menu of appetizers and salads so I had a cob salad that was also very good. The only negatives I would list are the lack of help in the restaurant and bar on Sunday morning and the lack of transportation choices. When I asked about getting around, at check in, I was told it was Uber or a cab. They must have a contract with the limo company that showed up to take me to the museum and to my hotel in DC as the same driver and car showed up both times with a Ford Crown Victoria that smelled of stale cigarette smoke. I payed $80 to get a ride with him from Dulles to Georgetown, in DC, and found out from my hotel, in DC, that there is a shuttle service that would have charged me $35. They do have a shuttle to and from the Dulles Airport so that is a plus.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM