A true luxury hotel. A bit distant from center but for those Who like walk, no problem. Only negative aspect is that separate toilet and bath.Comment of B. Ömer Faruk , Turkey the 2015-11-01
"One of my favorite hotels in Germany "
I really like the Hyatt in Düsseldorf. Best option even though it is a bit outside of the city center (situated at the very end of Medienhafen). The rooms are nice and depending on the room, you have a nice view on the river and the city. Their breakfast is very good and there is a nice bar. I really like the lounge as well, where you have a great view. Only shortcoming: the spa area is not that large and there ja no pool.
"Extremely poor service for hotel of this category"
This is one of my biggest hotel disapointment overall. On top of very nice and luxury interior of this hotel the level of overall service is absolutely terrible. This was my second time in this hotel in past few years and this time I spend 9 nights there but definitely I dont havy any further credits for this hotel.Reception staff was very unpleasent during my check in.For them it was impossible mission to accomodate second person in double room, they asked me for another security deposit even it was already taken from another person in same room. Similar comedy was after my check out when I paid complete invoice for my room and room of my collleague with all extra expences but they wanted to charge my colleagues next day for something I already paid. In the mean time I experienced one of the worst service in the hotel bar. They dont care what you are ordering, they are not listening, they are transfering order from one to each other and at the end they are not sure for what they are charging guest.Few of my colleagues drink at the bar few nights and didnt paid anything at the end because staff didnt know what to charge them.Even this could sound good for me as guest I want to point this just as ilustration of poor service in this high class hotel.
"Amazing hotel with Amazing staff"
We were attending a conference in Cologne and thought we would stay in Dusseldorf for a night prior to have a look at a difference town. this hotel is not in the town centre but has an amazing view of the river and a great hotel with everything you need and only a short 15mins walk from the 'old town'. All the staff (except the manager in the restaurant at night there will be a different review) were amazing!! they could not have been more accommodating and helpful with all our questions and made our stay a pure pleasure. I would recommend anyone to stay here, the corner rooms with the river room are lovely but so are the other rooms as well. The breakfast has a great variety and the wall to floor windows make eating there in the morning a pleasure with the sun beaming in.
"Very good service, food and service in a great location"
We just like the service and overall experience of Hyatt, all over the world, mostly in Asia. This one doesn't disappoint either. Dox Restaurant was also a great experience. Highly recommended both for business and pleasure.
Very nice in location but far from city centre. Luxury hotel with full amentities Nice rooms with rheine river view. The breakfast is very complete with various types of foods and beverages I strongly recommend this hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM