A true luxury hotel. A bit distant from center but for those Who like walk, no problem. Only negative aspect is that separate toilet and bath.Comment of B. Ömer Faruk , Turkey the 2015-11-01
"Excellent one night stay "
Lovely hotel with beautiful decoration. The bed was comfortable and the bathroom set up very well. The staff were welcoming and the bar and cocktails are lovely. Would highly recommend this hotel. Parking (about €35 a night) and breakfast (about €32 each person) is expensive so be aware of that. Great location about 15 min walk into town. 10 min walk to the tower.
"Top level hotel with nice restaurant premises"
4th stay during Prowein fair, this time in top floor. Pricy rooms provide value for expectations: The rooms are modern, breakfast excellent, hotel bar and restaurant excellent and service high international standard. Also good location with various interesting restaurants around. During the stays I've seen the Top level German football teams staying as well.
My family and I visited Düsseldorf during February 2017 which was when the carnaval came to Düsseldorf, so people were preparing for the celebration, but as foreigners we didn't know that until they told us. During our stay in the hotel my family and I felt that the prices were way too over priced as we took a suite that had quite a bad view and so we contacted the reception and exchanged into connecting rooms which were even more expensive. Toiletries were horrible, room service was pretty bad. Overall, the only thing that we felt was good was the location and views of the hotel. I wouldn't go back...
"Can't be better!"
We spent a night in the hotel and it was great. Check in was as smooth as silk, and the front desk was extremely helpful in showing our way with the map. The room is very clean and new. Shower is fantastic. Wifi is strong. Our room is mostly facing the office building with a bit of view of the river. But it doesn't really matter as we went out most of the day. I will highly recommend anyone to stay here especially if you drive because the hotel is a little bit far out from the city, or half an hour walk.
"Do not book"
I booked the hotel via Amoma. I paid Amoma in advance the complete amount. As I arrived at the hotel they couldn't find my reservation in their system. I gave them a copy of my booking confirmation and could stay the night. In the morning they could not find if breakfast was included, again after explaining everything I could have breakfast. At checkout I paid for parking, everything else was settled they said. Today I checked my credit card bill and noticed that the hotel made me pay the same amount that I had already payed Amoma, this without any authorisation or notice. When I call the hotel, they say I should settled this with Amoma. Because they have problems with Amoma. However, having paid for the room twice, I think Amoma and Hyatt Regency Düsseldorf should settle this, and credit me the room back. But in that case, staff told me on the phone, they would not yet have money for the room. So they let the customer pay twice in advance.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM