of TripAdvisor Travelers recommend this hotel
"Nice blend of Japanese traditional ryokan and western style hotels"
I always use Tatami delux twin and feel relaxing. For those who are interested in Japanese Spa (Onsen), but hesitate to stay at traditional ryokan, this hotel must be the good choice. You can enjoy free drinks at the living room from 4 p.m. to 7 p.m. There are both Japanese and Western restaurant, and you can also enjoy light meals at the living room as well.
"Tranquil and luxurious stay"
We recently spent two nights at this resort and it was the best experience of our visit to Japan. The spacious room was more like a suite with its own enclosed balcony and view of the mountains. The lounge area, restaurants and the spa perfect and staff friendly and courteous.
"Can I give Six Stars'"
My wife and I recently spent three wonderful days at this incredible property. From the flawless pick up arrangement at the Odawara station, through quick checkin, we knew we were in for something special. Everything was smoothly arranged and any concerns anticipated.Cocktail hour at the Living Room was relaxing and Breakfast buffet choices were varied. The staff were superb and were eager to please. I highly recommend the property and look forward to stay here again.
"One of the most beautiful places I've ever been!"
The hotel was truly 5*, luxury and service was on point. Location is amazing, no one should visit Japan without a few days in Hakone. It's such a contrast from Tokyo and other cities. Beautiful place.
Hyatt Regency is ranking No. 1 in Hakone and we think its service is totally beyond our expectation. We decided to go Haneda airport directly from Hakone instead of going back to Shinjuku station. We tried to buy bus ticket by ourselves but failed in getting the tickets at convenient store due to neither English or Chinese available in ticket machine nor the store staff would help. And, the booking actually expired because we did this too early. The Hyatt staff helped us to renew the ticket booking and even called the Lawson convenient store staff to help us about this matter. We were so impressed by the call because it was not expected at all. Providing one more step than customer's need makes this hotel the No.1 position in Hakone. We will stay here again next time and you should do. 酒店的服务完全超越我们的期望值。我们打算坐巴士从箱根直接去羽田机场，这样就不用折新宿站。但是由于网上预定的票只能在指定便利店的机器上取，我们没有办法操作只有日文的机器，便利店员又拒绝帮忙，最后还发现已经过了取票期，我们只能求助酒店。酒店员工不仅帮我们重现拿到新的预订号，还特意打电话给附近的罗森店，请店员协助我们操作取票。这个电话打得是完全出乎我们意料，让我们很感慨。为客人提供比预期更多的服务使这个酒店成为箱根第一。我们下次到箱根还会住这里也推荐给大家。
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM