of TripAdvisor Travelers recommend this hotel
"Good all round international hotel"
Staying here with the family for a short holiday in the mountains. Not the most scenic hot spring in the area but a good place to relax. The free happy hour drinks at the living room kept us in the hotel for longer than planned and thankfully there was some kids games and a TV in the library to keep them busy. Breakfast is a mix of traditional Japanese food and Western food though local ingredients were used to ensure its freshness and authentic. We ordered the beef steak on rice, seafood roll and udon noodles for room service and they were very satisfying. Another pleasant stay.
"Nothing special "
I had the privilege to stay at the hotel's suit, but still can't highly recommend the hotel. Firstly, not sure why you would stay on this mountain to begin with; I'd much rather had lodged in Takidori where there are things to do. Moving around the mountain takes ages and is rather unpleasant. Worth a day trip for sure, just don't sleep here. More importantly, the staff had no real clue about attractions, restaurants, or even that the rope-way (to which they ordered us a taxi) was closed due to the weather. The onsen was basic, the sushi mediocre at best, and the phone in the suit was without English. Breakfast, however, was great.
"One night in Hakone"
We stayed for one night in the hotel. They have a beautiful bar area with a big fireplace and a happy hour with free champaigne:) so everybody dresses up in the traditional japanses clothes and drinks champaigne around the fireplace. It was such a nice atmospheare that we had dinner there we didnt go to the restaurant. So i can tell you that the food was quite good for what you expect from a bar. The rooms were ok, not fantastic(we had the traditional Japanese) The check out was really slow because the hotel is far from anything so you need a shuttle to go anywhere. So when the shuttle is there it gets a little busy between the people which are arriving and the one leaving. In order to get to Mt. Fuji you have to take a train or a taxi. Its 30 min drive. The internet was good.
"Great Location, Great Western Style Hotel"
My husband and I decided somewhat last minute to add a trip to Hakone in the middle of our Tokyo trip, and booked the Hyatt because we had Hyatt points to use (and because the traditional ryokans were very expensive). I am so glad we did. We arrived exhausted and sweaty from exploring Hakone, and we were both a little concerned that we looked too disheveled to be in such a nice hotel (in the US, we definitely would have gotten side-eyed by staff for how we looked), but were immediately welcomed and not made to feel out of place. Thankfully, due to our Platinum Gold Passport membership, we also received an upgrade to a suite with a very large bathroom and a huge enclosed balcony! Parts of the room were a little dated, but everything was immaculate and comfortable. There are no restaurants nearby (you're in the mountains, basically) other than the hotel restaurant, so we ate both dinner and breakfast onsite. For dinner, the dining room is divided into a sushi restaurant and a French-inspired restaurant. We ate on the French side, and food was simple, elegant, and delicious. We both had the Wagyu beef, and it was cooked perfectly to a melt-in-your-mouth tender. Breakfast is buffet style with both Japanese and Western-style options and was similarly delicious. The only downside to the hotel was the inconvenient shuttle. It only runs during very limited hours, so if the times work for you, great; if not, you'll have to take a train and a cable car and/or bus to get there. Note: If you take the cable car, make sure you exit the car on the correct side of the Kami-Gora station (doors open to both sides, but there is no way to get from one side to the other when there is no train), otherwise you'll have a loooooong walk to the hotel. Unfortunately I speak from experience.
"Hakone Western-styled onzen hotel"
A little antiquated, and short-staffed. Overall, still a good experience. The F&B lacked a little variety, but quality is very good. The onzen and the Izumi spa is up to par (no tattoos at the public onzen though).
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM