of TripAdvisor Travelers recommend this hotel
"Very bad service for repeating guest"
I have stayed here with my colleagues two rooms for two nights during my business trip. Today when I am supposed to check out, there is a typhoon level 8 coming in so all the flights from/to Thailand are cancelled. I have asked to extend our stay as I believed that many of the rooms checking in today will not show up accordingly. The hotel told us that the rate has to increase more than double than the rate that we paid! (even though many no-shows supposedly) Is that supposed to be the case where the hotel should gain maximum profitability with the guests who are having trouble and have nowhere to go' It is not very professional and terrible thing to treat the repeating guest like myself who used to stay here twice already. I m willing to pay more but not the most expensive rate, more than double like this though. Will never come back here again. And wouldn't recommend for anyone who comes to Hong Kong during August to October since the typhoon can happen frequently here.
Although the lobby access and local area are confusing initially, the views from the nice clean harbour rooms, the staff at reception, breakfast and concierge made up for any of this. Herbert in concierge is absolutely outstanding and it was like having a personal butler. Schooled in Australia he headed back to HK to complete his hospitality business degree and it shows as he takes a lot of pride in the job. The Japanese speaking man and another female member of concierge stood out as well. Problems with our children's room configuration were immediately resolved by the excellent reception staff who made for easy check in/out and the children's belongings were moved to their new room during our outing so no fuss or issues - ever. We really couldn't fault any of the staff they were all superb right down to breakfast chefs who offer a wonderful Western style and Asian breakfasts, anything to your liking. Be warned, book breakfast to be included with your room rate without fail. The buffet and wine prices in this hotel are outrageous and I mean $500 Australian for a family of five just for food alone for a hotel buffet dinner. (2 x seven yr olds and a bird size teenage eater we said not worth going and headed out. HK has become a bit more expensive. Be adventurous and try some of the restaurants outside the hotel for better value including the Peking Gardens down by the star ferry terminal. The spring deer across the corner is delicious, grotty older style decor yet excellent. With younger children night outings can be tricky so we had to stay fairly local as they were tired from walking around during the day. There are a couple of very reliable restaurants in the building downstairs in the shopping mall which sounds hideous for atmosphere but certainly you don't notice once you're inside the restaurant. The Emerald duck in the mall downstairs is a really good choice to have excellent Peking duck and a fantastic menu. Ask concierge to book all your tables. The swimming pool and the rooms are lovely, the view is amazing, it's very easy to get around on public transport, you are above the train station, there are many reasons to choose this hotel including being quite central to everything from the airport to Disneyland to the Hong Kong Island attractions. (Go to ocean park or an island adventure like Lamma or the big Buddha or the gorgeous botanic gardens zoo (the enclosures are too small though!) or the historical Hollywood Rd or the peak or Stanley. Disneyland was a giant cartoon of a merchandising opportunity and not much else). I will say that the lifeguards are a little zealous at the hotel pool. The lady chased one man into the change room's after he accidentally entered the wrong door. He apologised but then she chased him into the men's change room as well to give him a dressing down (down not gown!). My husband was also berated by her about choosing the wrong deck chair to sit on. If you do you have problems in the pool I'm sure that she will be the 1st to dive in and save you as she keeps a close watch even for strong swimmers!
"Excellent hotel with perfect location"
Such a clean and excellent hotel located at the center of the city. Rooms are great. Check in process was very nice. However small lobby with no windows without enough seating areas. Staffs are very nice but not very helpful in the airport express station
"Convenient location for shopping/dining/transportation"
Thanks to courtesy of GM@Hyatt Tsim Sha Tsui, my room was upgraded to Deluxe Harbour View King Room and I was able to enjoy the beautiful night view of Victoria Harbour from the room. Hotel is located at a bit busy street, but it was quite convenient for shopping/dining (K11 mall) and transportation (MTR). Room was clean and the bed was very cozy. I was able to have good night sleep everyday without any noise. Staff was very friendly (though I didn't need much attention) and check-in/check-out process was smooth. I definitely recommend this hotel to my friends and I'd like to stay at this hotel when visiting Hong Kong.
"Hyatt always delivers"
I stayed here for a few nights after a work trip to the Middle East. I caught a taxi from HKIA, but HK traffic can be terrible at times, so I would investigate how accessible the train service is to Hyatt Regency Hong Kong. The hotel itself is modern and beautiful and has a very artistic feel to it. Secluded and dimly lit in places, but adorned with splashes of colour. The room itself was impeccable, like all Hyatt hotels I have stayed in. Sizing was a little on the small side, but large rooms in HK, especially in TST cost a lot of money. Comfort is always paramount with Hyatt hotels and this room was a small piece of luxury in a busy and noisy city. Being in TST, it is around the corner from Kowloon Road which is a bustling shopping strip filled with designer outlets. A short walk down Kowloon Road you will find the Ferry Terminal to take you across to HK island.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM