"Large & impersonal hotel lacking character"
We stayed here for 3 nights following a longer stay at the Hoshinoya in Tokyo. Whilst there is nothing outstandingly bad about the hotel my companion and I felt that it was not good value for money and we would probably not choose to stay here again. The service was rather slow and very impersonal and the hotel grounds felt too busy at times. The room was on the small side though the view to the inner courtyard and gardens was nice. At the same time we were disappointed to find out that no access to the gardens was available which we thought was odd particularly since other hotels in the vicinity such as the four seasons created a stunning sitting area in the gardens. For me, this would probably have made a very good business type hotel but this is not what we were looking for when we booked to stay at the Hyatt Regency in Kyoto. Next time we will pay a little more and definitely go to the Four Seasons which is a different league!
"A little old but a great hotel for Families"
We arrived late evening on May 18th and Ozaro-san at the front desk was extremely helpful in getting us checked in after a long day (he made quite a few other changes for us in our Japan Itinerary). The hotel is a bit old looking but is very comfortable. We are vegetarian and this was a problem in Japan, however, the hotel took care of our needs and prepared Veg fried rice and pasta for us in the morning to address the requests from kids for their favorite food. The staff at the restaurant are extremely courteous and helpful despite a very high occupancy rate at the hotel. Definitely recommend this wonderful place for families!
"Great location and beautiful garden"
The hotel has a great location (20min walk from both kyoto station and kiyumizu ) The room was fine but not exceptional to be honest. They have 2 or 3 different gardens, you can see them from the lobby and the room but There is a beautiful japanese traditional garden at the basement with a cherry blossom tree in the center 🌸 I remember going there every morning to admire it, very peaceful rendez vous ❤️
Hotel staff was without equal. Room was beautifully appointed and very tranquil. The only meal we had in the hotel was breakfast, which was a buffet. My wife had the Japanese breakfast, and her only concern was that it was too large. She ordered individual dishes on subsequent days. The western breakfast choices were large. In particular, the breads were outstanding. In addition to some unusual breads such as a green tea bread, the baguette was of Parisian quality...which we rarely find. The ham, fresh-sliced off a leg section, was tender, moist, and notably tasty. The chef would prepare almost anything you could think of. The hotel seemed to be a bit off the center of town, but it turned out to be ideally located. The national museum is across the street, a major shrine (we were told its the longest wooden building in Japan) was next door, and a beautiful Buddhist temple with expansive park-like grounds was at the end of the street. During the morning services, which included chanting, drums, and a fire, they welcomed us to come in and sit down, and offered us a blessing at the end. You could spend days without leaving the block.
The best hotel and experience my husband and I have ever had. Wish we could go back now! Staff and service went above and beyond. It was our wedding anniversary and we were greeted with champagne and roses. Everything was perfect!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM