They took great care of us and made it easy to store luggage and still gave us access to all the amenities at the hotel before our room became available. The only downside was the number of unsupervised kids using the hot tub.Comment of W. Kirsten , United States the 2016-07-29
The location, setting, and overall experience were all fantastic. Great value for the money, exceptional service, hassle-free booking and reservation -- and most of all, the room was amazing. Excellent decor, well equipped, super comfortable bed, and great marina view. Hyatt remains at the top of their game. Our experience could not have been better -- the only thing wrong was that we wish we could have stayed longer! Five stars all the way, from the time we booked until the time we checked out.Comment of S. Kevin , United States the 2016-07-05
The hotel was absolutely beautiful. So close to sea world and the view was beyond amazing.Comment of B. Christopher , United States the 2016-04-22
"Disappointing for a Hyatt"
If I had not been with a weekend seminar at this hotel, I would have left. I booked via the hotel website, which was to include the resort fee, but found out when I checked out this morning that it wasn't included. I knew the parking fee was not included, and was only expecting to pay for that, and was advised by Austin upon checking in that the resort fee was included. The confirmation only reflected the non-refundable total, and not the cost per night nor the inclusions. I asked for a late check out of an hour or two and was advised that I would be charged half the rate. WTF! Will advise the seminar program company to look for another hotel in the area. Not to mention the SLOW internet for a conference requiring laptops. Totally disappointing for Hyatt! This is the worst Hyatt of the dozens I have had the pleasure to visit. The carpet and floors were so dirty that my socks from walking around the room without shoes were completely black, and in barefeet. I would NOT recommend this hotel for future seminars/workshops to the company that put it on. The beds are not as comfortable as other Hyatt resorts that I have visited, but rather lumpy and unsupportive. The suites are a nice size, though, and the extra room allows for relaxation in a small living room area.
"One day at Mission Bay"
I was only there for one night the following day I had a meeting in Torrance I would love to go back for a longer period of time the staff could not have been more helpful courteous I enjoy the facility very much.
"Not the best"
The standard king room near the pool was loud, had dirty stained upholstery on furniture. It looked like a party room. No view of anything, next to walkway, heard every person who walked by the room. The rest of my group got the nice tower rooms but I got the loud, dirty room with no view. Just lucky I guess. The food service at the hotel restaurant Red Marlin was slow, 45 minute wait for food after placing the order. The room was dark with minimal lighting, the only way to get natural light in was to open curtains which allowed people walking by on the walkway to see into room, no privacy. This is more like a motel than a hotel. Definitely not a "Regency" level hotel. The only positive were the staff, they were polite, friendly and helpful.
"Comfortable and Enjoyable Stay"
Any negative review is far too harsh based upon our experience. The rooms were large, comfortable and clean. I stayed in a waterfront suite and the balcony was enjoyable. The room could use an update but it didn't bother us. We had a great hotel rate for this area so the lack of updates was not a big deal. Overall it was very good.
"Great location but needs upgrading"
Spent three days here for business meetings. The location is beautiful as are the grounds. Most common areas are also very nice. I think all the rooms have spectacular views. However, our room had damage and wear and tear on most of the finishes, especially in the bath room. There is loud music playing until 10 pm which is really unpleasant when you are trying to relax in your room.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM