They took great care of us and made it easy to store luggage and still gave us access to all the amenities at the hotel before our room became available. The only downside was the number of unsupervised kids using the hot tub.Comment of W. Kirsten , United States the 2016-07-29
The location, setting, and overall experience were all fantastic. Great value for the money, exceptional service, hassle-free booking and reservation -- and most of all, the room was amazing. Excellent decor, well equipped, super comfortable bed, and great marina view. Hyatt remains at the top of their game. Our experience could not have been better -- the only thing wrong was that we wish we could have stayed longer! Five stars all the way, from the time we booked until the time we checked out.Comment of S. Kevin , United States the 2016-07-05
The hotel was absolutely beautiful. So close to sea world and the view was beyond amazing.Comment of B. Christopher , United States the 2016-04-22
"Great location for family vacation"
This hotel was all we hoped. We stayed in a tower club room on the 17th floor. The club snacks were great. Breakfast was fresh and tasty. The evening snacks were usually some salads, crackers, cheeses, breads. Better quality than I expected. Also the deserts put out were a nice touch. The hotel has more of a resort vibe. Which was what we were looking for. There were 3 pools and a hot tub as well as a couple water slides for kids. Our 13 yr old enjoyed it. Other than the food for club rooms we only ate at the hotel once for thanksgiving brunch which was well done. I liked being able to charge everything from the brunch to zoo and sea world tickets to the room, very convenient. All of the staff are top notch, from front desk to maid service to the people in the club room. Everyone was willing to do anything to make us happy. I like having a room on one of the top floors. We were facing west so had beautiful beach and harbor sunsets. The room was in good condition and we were kept well stocked with waters etc. If there is one negative it is all the added on fees. Parking and resort fees totaled around $65-75 per night. Seemed a bit steep. One great perk though was that if you buy your sea world tickets through the concierge they are discounted about $20 and get you in seaworld for 7 days. Since it is so close to seaworld we ended up stopping there for a couple hours a second day. This location is great if you plan to take in the beach, seaworld, fishing, and don't want to be in a downtown environment.
"Soccer tournament stay."
Food options could be improved. Refrigerator froze food overnight and on-site food options were expensive as compared to surrounding community. If food options were more cost effective overall stay rating would have been excellent.
"Simply Awful - Avoid This Hotel"
We were supposed to get two adjoining rooms and even called to double check. When we arrived they said that they messed up the rooms and we would have to be in separate buildings. The room that we went to was next to the elevator and we could hear it move, beeps and people in the hall. Most good hotels don't put guest rooms next to the elevator or do a better job with soundproofing. We wanted to move rooms but they said they were not able to. I understand that these things happen but the attitude of the staff was infuriating. A simple apology would have gone a long way but instead they were rude, arrogant and not at all caring.
Family of 2 adults and 2 children, we stayed in a suite with a waterfront room, it was a great size room, perfect for families, separate bedroom and lounge room, view was great, service was great. rooms very clean, reception staff lovely and the location was superb to bus routes, Sea World and the beach. Celebrated our son's 13th birthday and they gave him a beautiful surprise dessert. The pool/spa area is just gorgeous. Would stay there again anytime (if we lived in America that is)!! :) The seals are noisy though!!
"Great place to stay in Mission Bay"
Staff was great, food was really good, swimming pool was awesome w/pool slide. Beds super comfy and room very clean. Close to the ocean, overall a great place to stay I would stay here again. I would recommend this hotel for business or pleasure
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM