"Unfortunately it didn't meet my Hyatt expectations, although staff is very friendly"
I prefer to stay in Hyatt hotels, unfortunately this was not the Hyatt I expected. Hopefully after the renovations it gets better. Rooms are clean and staff is very friendly. The hotel is somewhat outdated. Beds are not as comfortable as other Hyatt hotels, and the rooms are very small.
"Great Customer Service "
I'm don't travel that often so I decided to pay for the upgraded accommodations... the extra cost was worth every penny as it gave us access to the VIP room that also allowed me a very quite place to drink my morning coffee. I also enjoyed the small private buffet at night. The bar and restaurant had a good selection of food and drinks so no need to travel around to find a late night meal. It also had easy access to the underground mall that kept us dry since it rained during our visit. I would give it 6 stars based on the custom service I received during my visit.. Not to mention names... The ladies at the front desk... the Bar...the restaurant. .. as well as house keeping really made us feel like family... definitely a place I would stay in the future
"Great hotel, perfectly located"
I stayed as a couple from April 14 to April 17 at this beautiful hotel. The location is just perfect if you are visiting as a tourist, you can walk to all the main street St Catherine , Crescent and St Laurent, shopping, bars and clubs. To get to old Montreal you may need a taxi cost of 10 dollars. The hotel is attached to a shopping mall which is very useful if you want to eat in the food court or shop. I would definitely recommend this hotel for families and couples. Nigel
Room was modern, clean, a good size and temperature was easily adjusted. Hotel was very central with most things (conference centre, shopping, restaurants) within walking distance. Hotel bar has a good wine list and a nice selection of casual meals. Service was excellent. The only downside is the lobby is hard to find as it is not located at street level.
"Don't go during renovations"
The hotel is undergoing renovations. If you need to be in the hotel during the day, don't stay. It is incredibly noisy. During my stay I was woken up to the sound of jackhammers at 6am and pounding on the walls the remainder of the day
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM