of TripAdvisor Travelers recommend this hotel
"A mall of a hotel"
This hotel is clearly designed for conferences, which is why I was there. It is massive and takes ten minutes to walk from your room to the front desk - so hope that you don't have to go back and forth to sort anything out. My room was OK, but I think that the AC filter had not been changed for a LONG time. It smelled musty and the carpet felt damp. Conference rooms were nice and there is a Starbucks.
"Not horrible is the only thing I can think of to say"
I'm ranking this place based on what I expect from a hyatt. If this was a Holiday Inn, it would've gotten 3 stars. The beds were too hard and I woke up in the middle of the night in pain trying to arrange the pillows to take pressure off my hip, the water pressure wouldn't rinse the shampoo/conditioner completely out of my hair, and the bathroom was too small to comfortably close the door. The pluses are: free WiFi, several dining options, Starbucks Coffee in the room, and SUPER friendly staff.
Love it , and will be back again it's a lot I didn't get to see but i.will win I come back , my son love it , it made his weekend more better than he or I though it would be , for as written this letter here it go
Attending an event for the HBCU, Mayor's Ball, very proud to attend this event sponsored and held at the Hyatt Regency New Orleans. The entire stay and the overall atmosphere of excellence was shown throughout our stay.
"Hospitality is not dead!"
I was delighted by the level of customer service provided by Tamara, an overnight front desk associate. Upon my initial check-in I was informed the hotel was oversold and that I would have to stay at a hotel located close to the airport. I decided to postpone my check-in and grab a bite to eat since I was so disappointed with the news received. When I returned to the front desk, I was greeted with a big smile by a different associate (Tamara) who eagerly assisted with my check-in. I explained the situation surrounding my check-in and she immediately assisted with resolving the issue. Tamara successfully secured a room for me on-site and went above and beyond to address my concerns. I'm so appreciative of her willingness to assist me as I was tired from a long flight and had early morning meetings at the hotel the following day. She is living proof that HOSPITALITY is not dead. Great job Tamara......continue to be a great ambassador for the Hyatt brand!!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM