of TripAdvisor Travelers recommend this hotel
"Very confusing, very poor"
The Hyatt Regency is very big, but very confusing and lacking on details. We are here for business, but finished early and went to the Vitascope bar for drinks and to watch the Green Bay vs. Dallas playoff game. Two beers in, they tell my husband they are out of the beer he is drinking. (Miller Lite - really''') The entire hotel is very dark - the lighting is horrible! You have to take 2 elevators to get anywhere in the hotel, and the elevators are very slow with the "scan your room key" and get assigned to an elevator method. Ridiculous! And the signage is very nebulous directing you to various areas of the hotel. Our room does not get cool, no matter how much you lower the AC, and the lights in the bathroom look they have not been dusted since they were installed! While the people we met that work here are very friendly and accommodating, I would highly recommend that you pick a different hotel.
"Nice Modern Property"
We stayed here four nights for a jazz ed convention. It was very nice and enjoyable. We booked a club level room and thus had a lot of food needs met there. We even made dinner there twice during their appetizer time frame. The breakfast was good with hot grits and real oatmeal at all times. The coffee maker was modern with settings to make everything thing from basic coffee to lattes. The view from here is breath taking as well. The attendants were great. Our room was on the top floor and it also was quite modern. The elevator system is modern and great as you just scan your room card and it tells you which elevator is now programmed to take you to your room level. Another plus is that extra people are not piling in as all need to have a room set before boarding. The elevators are glass front but not scary since the sides are not glass. Our group was to have a special valet parking rate, which is already eye-popping at $40 per night. After three nights of seeing the full amount on my TV account, I went to the front desk and an adjustment was made. After the last night, it was back to charging the full amount and I had to make another trek to get it corrected. The clerk was very helpful and it was easy. The lobby situation needs som improvement for when the arctic weather hits as the door to the front are open more than they are closed, allowing cold weather in. The clerks were wearing gloves and one could see his breath in the lobby. It is a good thing that the 3rd floor is the main hub for rooms and is comfortable. I really feel for the valet parkers and bellmen who were freezing. The third floor has the restaurants and we did eat at Vitascope there. This hotel has been renovated and it shows. I believe this took place as a result of Katirna. We will be back.
"Very passionate staff"
I have not been back to US for a long time but my impression in terms of customer service is not good. This hotel has changed my perception. Almost 100% of staff that I met in the past few days during a conference were absolutely fantastic - they are helpful, well trained, empowered, passionate about what they are doing, very proactive on helping us to solve problems, never say no to any requests, tackle issues right away, etc. I am a very frequent traveler and also a very frequent 5-star hotel user (for business) and I have been a while not staying in a hotel with a group of staff passionate to this level. Keep up the good work. Will miss you all.
"You Can Go Home Again"
I lived in New Orleans before Katrina, and this is my first visit to NOLA since 2006. The Hyatt was a marvelous base for my homecoming. The staff was attentive without "getting in the way." The rooms were clean and quiet. The in-house restaurants (Borgne and Vitascope Hall) eased me back into the flavors of New Orleans before I launched myself again into my adopted city. The French Quarter was just a few blocks away, though I would advise taking a cab after dark. I would definitely stay here again on my next visit to the Crescent City.
"Overpriced, nonchalant and cold front desk / concierge / customer service"
This was somewhat overpriced hotel, with huge properties but no warmth and direct kind service from its staff to the guests. Several things I noted: 1) It took more than 45 minutes to request amenities such as shaving cream, razor, toothbrush, and toothpaste 2) The concierge and front desk staff tend to just put you on hold and swing you back and forth. 3) there was an issue of charge that needed refunding. This process seemed to be delayed, not efficient, and the staff didn't really want to help out and be courteous and wanted to help for this refund process that involved an airport shuttle company that were not picking up at the right destination, etc. 4) Front desk staff at early morning seemed to be disorganized, understaffed, and seemed unhelpful. Good, varied, adequate breakfast buffet options. But besides that, everything was a bit slow, unfriendly. Felt that the staff were somewhat defensive and maybe a tad prejudiced to Asians' Never said that I was foreign, but it was directly assumed that a) I didn't speak english very well b) I was not from the US c) therefore I needed to be lectured "clearly".
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM