of TripAdvisor Travelers recommend this hotel
"Winter Concert Accommodations"
We visited downtown Phoenix with my wife's mother and aunt and stayed at the Hyatt so it would be an easy walk across the street to Symphony Hall for the REMARKABLE Steve Lippia show. He sang songs from the Sinatra songbook backed by the entire symphony orchestra. It was a show well worth seeing. The hotel was great from Saturday check-in until Sunday Brunch, which although advertised, does not if fact exist. Instead, there was limited service breakfast in the Terrace Room from 6-12. We arrived at 11 with a party of 8. There was a total of 12 people in the restaurant, and service was spotty and slow. Meanwhile, we could see half a dozen wait staff literally standing around in the banquet area. Banquets are the Hyatt priority, not the regular guests seeking a nice Sunday Brunch.
"Our Annversary - Thank you Jeff"
Jeff was so kind and nice (he is the director of rooms at this hotel). Not only did he allotted us a fabulous room for us, he bought us dinner and made sure we had the most spectacular time. It is be a long time before we forget his thoughtfulness and detail to quality and consistency. It was a lovely anniversary and we will be back again and again.
"Good place to stay"
It was an ideal place to stay as the conference was held at the same place. It is strategically located at the downtown area. Food service was good specially at the 24th floor revolving restaurant. Worth trying Z
"Hyatt Regency Downtown Phoenix"
A little run down, especially the carpets. Suppose to be modern, but comes across as a little outdated. Comfortable bed and quiet room. Generally great staff. Just one poor experience at the front desk.
"Not what was expected"
I was not pleased with the condition and size of the room in relation to the price that I paid. I have stayed at other properties, where the rooms have been more comfortable, "roomy", and the cost was more reasonable. The bathroom was small and cramped. The beds were uncomfortable. The staff was most gracious and helpful, so thank you for that. Unfortunately I cannot recommend this property on the basis of the high cost with out the comforts I expected at this hotel.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM