From checkin to check out staff was courteous. Room was clean and housekeepers always said hi every time we walked by. Good job 7th floor ladies. Bell staff helped with luggage graciously. Valet even ran to my car for an item left behind without any issues. Excellent customer service start to finish! Can't beat location smack dab in the middle of it all. Riverwalk Christmas lights amazing!
"Great location and staff"
We were originally booked at the Hyatt Grand but it was oversold so we were moved here. We were disappointed but soon realized that the location on the riverwalk was far superior. We never returned to the Grand. Rozaline at the front desk modified our reservation. Great stay.
"Great hotel on the Riverwalk"
The staff was all, to a person, kind and thoughtful and considerate. The bartender remembered I liked water with no ice (after I had been there just once the night before!) And brought it right away. The valet guys were super. The food, which I mostly ate in the bar due to super busy restaurant, was absolutely beautiful and very tasty too. (I'm picky) Downside: Valet parking $40; self park $30; around the corner flat lot was $15.) Also, security on the elevators- you can't go up to rooms without your room key. :)
"Noise!!! Trying to sleep in the lobby bar"
If you choose to stay here, be sure that your room does NOT face into the atrium. If there is a boisterous crew in the lobby bar, as there was when we stayed, it will be as if they were in the room with you. Our revelers had cow bells. Also, adjacent balconies with loud conversations present a problem. The folks above and beside us were abusive when very politely asked to take their conversation inside. The atrium design is dramatic, but not conducive for sleep, which is essential to the hotel's purpose.
"1st Floor View"
The hotel had wonderful employees and was beautiful. We were just disappointed because we paid extra for the River Walk view and we put on the first floor. We had a view of a tree with a little view of the river. I think the view would have been beautiful on the upper floors, but I would not have paid extra for a view of a tree.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM