"Perfect place to stay on the river walk."
We stayed at the Hyatt for a business convention. The room was clean and comfortable. All employees we had contact with were friendly and competent. The hotel is situated right on the River walk and there are many choices for eating within just a few feet of the door to the Hyatt. The restaurants in the hotel were a little expensive for us, but there were several good choices just minutes away that offered many options at more reasonable prices. Lots of shops nearby and the Alamo is directly across the street.
Great location for the TAPA Conference. Only opportunity for improvement would be hallway noise level which was interrupting, AC room temperature inconsistent and insufficient elevators. Very clean and quality driven. Great location on Riverwalk and Alamo. Walking distance excellent to key locations.
This is a great place to stay in San Antonio, Texas...great location, easy access to the river walk, and walking distance to many sites , to include the Alamo, and great food in the hotel, and man other restaurants..
Spent 3 wonderful days and nights at the hotel, the river walk and restaurants! Hotel room, staff and convention accommodations all were great! All staff from parking, front desk, bell hop, housekeeping, convention refreshments, banquet meal were all very sincere, helpful and treated all with respect.
"Survival (again) in corporate hotel America Fatcatville"
First off, just so you know where I stand....I'm more of a mom & pop hotel type. I only stay in these corporate hotel staff-whipping pancake machines when I absolutely have to, like when there's a conference in the same location and it's convenient. In this case, I stayed here for a large conference taking place on the lower floors, and requested a room in a quieter part of the hotel. First of all, I want to give the staff props. The front desk staff was very helpful at check-in, and made sure I was happy with my room. Also, the restaurant and bar worked like a fine-tuned machine, so whomever was on shift managing the place knew their stuff. The beef brisket was fantastic, I had to fend off colleagues who wanted to eat my dinner, so I traded a bite for a mixed drink. The hotel room was great. Wonderful mattress, great bathroom was clean and well lit. I was able to set up my portable computing station at the business desk in the room. Internet worked. Very happy with the room. Conferencing facilities were so-so. The large dining/meeting room was great, but I'm not a fan of trying to look around a column placed in the middle of a tight conference room, like the ones where individual sessions took place. It makes the place feel claustrophobic, and it didn't end there. Walking circulation was horrific, and waiting for elevator use took seemingly forever, literally more than 15 minutes in most cases and between session one time it was so long that I had to make a plan B since I couldn't get to my room!!! (Can't someone use their own stupid room toilet during a conference, for God's sake'!'!' Apparently not.) What else. No pool on-site, or whatever they had was under maintenance, so they provided a pass for their sister hotel a couple blocks away with an option for a shuttle if you need it, although I walked to enjoy the city. That pool "sorta" worked (outdoor deck situ, weather pending) but no hot tub'!'! Come on, For my time and money, this is big-time business blasphemy, especially for the type of client the corporate Hyatt caters to -- at these conferences, we drink and eat together, but some of those discussions also take place in the spa/hot tub areas -- that's how deals get done -- and we don't have time to go off-site for something lavish, since we're there to conduct business and play the numbers. So they really should look at that and fix it into something way more lavish. The other complaint is the parking. Don't try to pull the wool over my eyes by charging me $35+ per night when I'm staying at your hotel as a guest. There's $12-15/day 24-hour parking options around the corner, if you don't mind a 5 minute walk. So don't fall prey to that corporate cash grab. Again, this is your typical corporate hotel situation, and it has its pluses and minuses. All my staff encounters were fantastic, and if I was to ever consider returning that would be the sole reason why. Otherwise I don't like to give my $$ to these corporate fat cats, because I know how they treat their staff -- that exact staff who busts their rear ends to make a stay accommodating for clients -- so I'd suggest, given the choice, that you go elsewhere to a boutique or mom & pop outfit. What's more, I know the tricks these fat cats drop on clients to make them open their wallets, so don't fall prey to things like "the convenient parking right across the street" when in fact you'll end up probably paying over $100 extra bucks for an average stay just for that. Of course, if the company is paying or you're a corporate fat cat yourself, I'm sure this is the perfect place for you and you won't blink an eye. After all, you're the one who has to look in the mirror everyday when you wake up before doing your business to whip the staff into submission. Sleep well!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM