"location and staff are lovely"
Room and hallways are in very bad need of refurbish. Carpet worn and stained and room was very dark. Had to use flashlight several times. For the price, I was very disappointed. Concierge was very helpful!
Never stay here if you are a light sleeper, their aircon system can't be turned off so you get fan noise all night. I've stayed in hundreds of hotels and have never had this before... I will never stay here again.
Failed to clean room one day, Constant running toilet when flushed and had to jiggle buttons to stop the flow, Cold shower one day. Continental breakfast was good and staff friendly. Location on Docklands is convention to convention center and lots of restaurants.
"Good location, staff a little overrun"
Spent 4 nights at this newly rebranded Hyatt, having often stayed at its previous incarnation as a Four Points Sheraton. The hotel has had an extensive refurbishment including relocation of the check-in desks and the opening of a new rooftop bar. On a work-sponsored trip I was in the lowest cost standard room, but fittings were refreshed and consistent with expectations of the Hyatt brand. This hotel is overwhelmingly used for corporate business, especially for the nearby newly rebuilt and reopened conference centre. The location is outstanding for accessing the CBD and was a 5 minute walk for me to my George Street office. Check-in and checkout were excellent with the young but professional staff. I arrived at 11 am and there was no issue with getting an early check-in. My only disappointment was when retrieving my bag at the end of the working Friday - this was a very long wait (over 20 minutes) which would have been fatal if I was running for a flight out. The staff at front desk seemed overwhelmed and could not retrieve bags fast enough for the mob of guests heading out the door. This needs to be sorted out by proper staffing for what should be a predictable surge. Photos show (1) room (2) view from a low cost 'city view' standard room - of the parking garage opposite - these rooms are not for tourists, they're for working visits.
"Disappointing first visit to Sydney"
for the price paid the rooms were small, poorly equipped, staff in the restaurant didn't seem to know what they were doing half of the time, the food was okay, whilst front of house were pleasant enough.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM
Please note, due to an ongoing redevelopment project until June 2016, construction noise is expected. The hotel will try to ensure there are minimal disruptions during this period.