"Excellently located for family vacation"
Made an emergency same day booking in the wee hours of 26 December due to botched Airbnb stay. The rooms are much bigger than I expected, very comfy. They have a pillow menu and menu for other things as well, even pajamas. What's truly great is the location - the subway is literally downstairs. We kept missing the free shuttle to shinjuku station, so subway worked well. I'll definitely rebook if I come back to Tokyo for family trip.
Families looking for a welcoming warm hotel with good customer service should avoid this place. Real shame because it's well positioned and has some nice elements. Staff and service were not what you'd expect from a Hyatt. Room was most acceptable and clean and views were great. Our issues were related to keys that never worked and restaurant reservation stuff ups. Maybe we were just unlucky.
"had to pay to use the pool!"
I cannot believe they wanted to charge us $20 per person to use the hotel pool. As a family of 4, why would we pay $80 to use the pool ' Surely use of the pool is included in the room rate' The rooms are large but the decor is nothing special. The cafe is too expensive. The boulangerie has nice cakes.
"Would book again"
Having recently stayed with my 3 teenage boys- booking appropriate bedding is important. Not really suitable for 4 in one room in available bedding,unless children are small. Online agency booking - which was great to minimise cost, but Hyatt would have appropriately advised bedding . Buffet breakfasts- although expensive- was great. Difficult to fill teenage boys in Japan- so healthy options at buffet were great. I could relax for a meal. Cleanliness of pool facilities - excellent. Great outlook from pool. Temperature of room and bedding- spot on. Temperature of pool and spa- spot on. In room complimentaries- lovely options. I didn't find a milk for tea in the room- I'm sure I could have asked.
"Exceptional Service and Location"
Great all-around customer service. Clean, quiet and spacious room. Free Wi-Fi (strong connection anywhere in the premises). Free shuttle to Odakyu store (comes every 20 minutes). Indoor pool. The staff are wonderful, friendly and spoke fluent English. They are extremely helpful and literally don't let you carry your own bags. They are also very knowledgeable of tourist spots and how to get around the city. It has two restaurants: "CAFFE" and "LOUNGE". The Caffe offers a great continental breakfast (buffet or a la carte). The Food and Beverage Manager is a wonderful ambassador and went out his way to accommodate our needs. There are stores and restaurants within walking distance (7-11 and Denny's) Tip: If your way is by the Shinjuku station, the shuttle to the Hotel is located in front of the Odakyu hotel. Look out for the "35" bus line, it comes on the hour (10, 30 & 50) Great Hotel to stay in!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM