"Great hotel located in the Business and Government Precinct"
The Hyatt regency is located in the business precinct of Shinjuku and it is very close to the Tachome subway station on the Oedo Subway Line and Nishi Shinjuku on the Maronuchi metrol line. Otherwise it is an easy 15 min walk from Shinjuku train station, even pushing two pieces of large travel luggage. The Hotel is well located for business and for jamilies not wanting to be closely located to Shinjuku's Shopping and nightlife Precinct. Our room overlooked the park to the west and weather conditions permitting, afforded views and silhouettes of Mount Fuji. We found it perfect for our family, who with a 8 year old, did not want to be located closely to the hustle and bustle. The hotel has a couple of restaurants and breakfast,dining facility. We tried the breakfast facility and the food, layout, presentation and service was typically Japanese - that is, clean and efficient. However, we ate most meals at other venues nearby, all of which were outstanding, that the staff at the Hyatt were great with recommendations. The rooms themselves were large and clean. The bedding was really comfortable, and that included the roll-away for our daughter. The rooms had all the facilities you'd expect of a hotel this size. The air conditioning system was a bit frustrating especially at night when it was impossible to maintain a infirm temperaure. The room's a/c system would cool dow to set point temperature then turn off until the room heated up until it was stuffy and too warm to sleep. Perhaps it was only our room, but as a result, the constant temperature modulation made for an unpleasant night's sleep! Check in/out facilities and concierge were also great, and it is worth noting that there is a Family Mart and a 7-11 in the basement level. The hotel also had good gym facilities (not utilised) and a pool/hot tub. The was one negative: there are many, many rules that must be complied with if you want to use the pool (which in our case was not free of charge at $13 AUD child and $26AUD adult per visit), which to my mind is excessive and unwarranted if you just wanted to responsibly supervise your child having a swim. It took the fun out of taking your child for a swim and i believe is a matter that management can simply resolve through a pragmatic approach to risk management and staff training.
"Perfect Ending to a Week in Japan!"
Concierge service was world class! Stayed in a temple in Kyoto 5 days before staying at the Hyatt in Tokyo and explained that the temple in Kyoto had no concierge and the Hyatt Regency Tokyo concierge went out of their way to try to book restaurant reservations for us all the way in Kyoto before we even arrived! Luggage delivery service from another hotel and welcome during check-in was handled professionally, true 5 star experience. Room was clean, large, and view was amazing. Check-in/check out process was stress free with upgrade to a view room that is very much appreciated to top off our week in Japan. Will stay here again without hesitation!
"Nice Hotel - Great Location"
I stayed at the hotel in October 4, 2016 - October 9, 2016. The hotel staff are very friendly. The hotel is in a great location, with easy access the Shinjuku Train Station. The hotel provides a shuttle to the train station, but my daughter and I accidentally found an enclosed walkway from the station to the government building which is right next door to hotel. There are many restaurants located in the hotel, but you can get really good food outside the hotel for much better cost. I had breakfast in the café one morning and paid $28 for an omelet a la cart and coffee. I don't recommend asking directions from the concierge, we made reservations at a restaurant with the help of the concierge which was great, but when we asked the best way to get there, the concierge started giving us directions then changed the directions several times, switching the stations and trains to take and locations to start, to the point that my daughter got upset and we ended up cancelling the reservation. I even asked if she Knew the cost to take a taxi to the restaurant and she told me it was 40 miles' The hotel is very clean, easy to find and I would definitely recommend for the value. Also, there is a 7 Eleven in the basement, where you can purchase snacks and they have an ATM to withdraw money.
"Good hotel in a good location"
We stayed here for 5 nights at the end of April 2016 in a club room which gave us access to the club for breakfast and afternoon canapes and drinks. Breakfasts were good but the selection of canapes was fairly sparse for the extra over for the club room. Quality was good but not too much of it. Room was big for a Japanese hotel being some 30m2 and with good views of the park over the road. Staff and in particular the concierge was extremely helpful with anything we needed. The shuttle bus from the hotel to Shinjuku station and back again made things easy.
"It's all about location"
Really good location, just 10 minutes walk from one of the biggest stations in Tokyo - Shinjuku, so very convenient and easy to get to all the attractions, restaurants and nightlife spots. The hotel itself was just ok (3.5 on a scale of 1-5). On one hand beautiful lobby, helpful and nice staff, good breakfast buffet on the other hand a bit dated and small rooms with faint scent of the cigarette smoke in the air. Overall good stay, mainly due to the proximity to train station and helpfulness of staff. Big thanks to concierge for dinner recommendations.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM