"Nice Resort But Top Notch Customer Service"
Resort was beautiful. Food was average (except for the Chef's Plate - AMAZING!). The best part of the resort was the customer service - in particular; - David, our "activities butler" for the pool and beach. Amazing service setting us up with suggestions for cabana's on the beach and pool, reservations for food, spa, etc. David would also go out of his way to stop and say hola and check-in (and a wipe down of our sunglasses)! We were very lucky to have gotten to know him, and couldn't have asked for a better experience with him. - Guadalupe, for our drink service. Always service with a heart-warming smile and fun to talk to as well. - Angel at Pelicano's for going above and beyond for us. Great service and sense of humor. We met him on our first day, and requested Angel everyday since then. - Josephina, for spa services. In particular she gives the most wonderful relaxation massage!! You must try her! Everywhere you would turn, the smiles and customer service was impeccable. For that, I would go back.
"Hyatt Zilara - very nice but no night life"
Had a great time, but my wife and I like to dance and there was very very little in the way of night life. Great staff who were attentive and friendly, facilities were clean, pool and beach were top notch.
"Can't wait to go back!"
We have stayed at about 10 resorts between Cancun and Playa del Carmen, and would definitely go back. We loved our room, facing the ocean, all of the restaurants and especially, the coffee and pastry shop! The shows were better than many, with dancers that clearly worked to perfect their routines. Music nightly in the bar area was good, too!!! Valentine's Day was great there,even though we didn't do the lovely dinner on the beach, we loved Pelicano's dinner. We thought highly of Ferdinand, Frankie, Daniel, Fernando and so many others!! Jennifer went above and beyond to find a jacket we had lost the night before.
Loved Zilara. It is a smaller property and sits close to the beach so getting around it is easy. It was mostly middle-aged people like ourselves. Only complaint is that there aren't enough pool chairs. By 7am the few that are there are reserved with towels/personal items. Restaurants/food is amazing. Room service is 24 hours and very speedy. Right across the street is a little mini-mall with better prices than in town.
"Best vacation and hotel I've ever been to."
As my title says it really was the best !!!! The staff was amazing! They are so helpful and nice ,they never seem to be acting it's real ,they also never seem to be faking it for tips ,they are truly sincere in that they care about there guests.i would like to give a special thanks to Pauline in, check in office, she's so great!!! Thank you Pauline!!! The staff at SPICE restaurant so helpful and nice thanks guys,special thanks to Carlos at spice your the best.Last but not least the staff at the mari Maria restaurant omg !!!! You guys take the cake the Best !!!!! The food and service amazing !!!!! I guess you guys reading my review get what I'm saying but honestly it really was the best vacation I've ever had and I've had my fair share and I hardly ever left my hotel lol. Zilara really know how to treat there guests and the food was amazing!!! The room was awesome !!! The view was amazing!!! I recommend highly !!!! Hope this review helps because it's 100 % real
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM