"Best Trip Ever"
When you hear All Inclusive you start thinking is the food good, are their drinks worth it, is the view the best you can find and are there any hidden cost. Food is absolutely amazing. Every morning we ate at Spice. Now Pelicanos also offers breakfast but we just loved the buffet at Spice. For lunch it was always Pelicanos. Once I had their shrimp taco for lunch I couldn't go anywhere else. Now dinner that's where you're going to have problems. Every restaurant offers amazing food for dinner. Food rating when it comes to All Inclusive (AMAZING) Alcohol (Top Premium) all around. You tell them what brand of Vodka you want in your Screw Driver. You tell them what brand of Tequila you want in your Long Island Ice Tea. Tell me where you're going to get that. The 4 bottles that are in your room you can tell them exactly what 4 you want and just 1 hour later your request is granted. Now that's All Inclusive. Staff, what can I say bad about them nothing. My first time at Spice I walk up to the buffet and make my plate. I didn't make it have way back to my table before the waiter took my plate and walked me back to my table. I was blown away. The employees are always busy. It doesn't matter if their getting your drinks your food wiping the walls down in the pool to cleaning the rails in the lobby area they are always doing something. Ocean View lol every room here is Ocean View. Now our experience was absolutely amazing. We tipped every time we got a drink and at every meal. We also seen several people not tip and I mean not $1 while they stayed for a week. Won't say what ethnic they are but dang they are rude. We are no where close to being apart of the top 1% but from the time we arrived to the time we left Hyatt Zilara we sure did feel like we was. Highly recommended this place to everyone to try.
"4th Trip To our Second home"
3 weeks home after another wonderfull trip To a place we love to call our second home HZ The moment we arrived it was like weve never been away let alone it being 12 months and the 10 hour flight but is always worth it just to walk into the lobby and feel right back at home We always have a lovely welcoming check in and our usually Remmembered as returning guests and made to feel special only this time it didnt feel as special Just like regular guests and when asked if we could have higher floors and to be on the same floor we were offered an upgrade of which there would of been a bill which is fine just didnt feel like were being concidered anything for being returning group it is getting hard to fly to the Hyatt from the uk With prices rising through the roof but we love HZ so much we do anything we can to keep coming back The warm homely feeling has not gone from HZ as soon as we arrive leave the bags in the room and wonder round to find our little mexican family .We have made so many amazing friends over the years weve stayed here in spice Lillian who always welcomes you with a smile and carlos who looked after us every morning and the lovely Glendy who cooks the most amazing omelettes and eggs in the morning also Gisel And francisco who made our last night very special Around the lobby and the beach I give a big shout out to Frankie Agner ligia eloisa reyez and the lovely octavio Who was new This year but so freindly always greeted us with a smile nothing was ever too much trouble and i have to give an extra special shout out to my favourite Guadalupe she is a superstar always greets us with a smile she is part of our little mexican family that we now have and they all mean so much to us Another lady who we would like to shout out to is Glenda ruano who was fabulous with us no matter where we were Glenda would always come over and ask if everything is ok and was there anything she could do for us and anything we asked about Glenda would always go out of her way to find the answer very kind lady All The food is still at a Great standard always lots of choice We do tend to stay in spice for most meals although some of the group eat in Asiana and enjoyed it also we had a couple of meals in pelicanos too which were lovely the service was fab Too The new gym is amazing I used it several times as i Always have used the gym at the Hyatt but all the new equipment and the lap pool on the roof is stunning Also a Hi to martha at the gym She is always smiling and friendly All in All another fabulous trip To our second home We Have also just booked for next year for our 5th Visit we look forward to being back home Again In the lovely surroundings That is Hyatt Zilara and the Amazing Staff That hold a special place in our hearts If you havent already booked To visit this wonderfull place ......Book what are you waiting for
Just got back from a great vacation! I cannot say enough about how great this resort is. The hotel, beach, and pool are all gorgeous, and all rooms have an ocean view. The room was very bright and airy with a great balcony to take in the amazing views. The bathroom was great with a very large shower . There was a large whirlpool spa in the room as well. We mainly dined in the Spice restaurant for the buffet, which had a great variety of different foods. The wait staff is fabulous, and a special shout out to Gisel who made us feel extra special. We ate at the outdoor restaurant Pelicanos a couple times for lunch and one for dinner, and it was great every time. We had a special meal at Maria Marie (the gourmet Mexican restaurant) and it was fabulous. It was our anniversary, and the waiter made us feel very special. The beach, and the pool area are amazingly gorgeous! You can relax on a nice cabana and swim in the pool, and the staff will constantly make sure you are all set on drinks. The drinks were good too. The service across all areas of the hotel was top notch. The only very small issues we had were that the ice machines were broken most of the week, and an elevator was broken most of the week. But these were minor inconveniences not a big deal. We are already planning our return trip! Keep up the great service and you will have customers for life!!
We stayed here for two weeks and would highly recommend this hotel. The food is brilliant in Spice, Pelicanos and Maria Marie where we mainly ate. The choice was wonderful in all of these restaurants! We also loved the coffee house and 24hour lounge where you could get snacks, drinks and play pool and ping pong. On the first Friday evening we paid $65 per person extra for a 5 course surf and turf meal down by the beach with live music and were served by Joel who was very nice. The food was lovely and such a lovely setting. Cesar from Spice was very attentive and remembered what drinks we liked each day. He was lovely! As was Lilian, Nalley, Pedro and all of the other waiters. Eloisa was a lovely lady who served drinks each night at the bar also! Giovanni from La Cantina was a great waiter and we had so much fun trying the set menu and the special drinks he was serving! As well as the many laughs with the tequila gun and wooden pigs lol. Felipe at the pool bar was great every day and made sure we had plenty of drinks. Jose, Roger, Catolina, Hector, David and Alex were also great round the pool! All the staff here are outstanding and really do go above and beyond to ensure everyone has a great time. You would not get this type of service in other hotels around the world! We were in room 311 and the ac worked well and the room was cleaned beautifully every day and a turn down every night. The bar guy also realised what drinks we preferred and stocked up our mini bar with these daily. We did the thomas cook bar crawl which ends at Coco Bongos and we would highly recommend this. $80 for 4 bars with drinks all included. The pool and beach are all kept very clean, as is the whole hotel. They constantly have staff cleaning or working on areas of the hotel to keep them in top condition. We could not have picked a nicer hotel to celebrate our honeymoon and hope we will return again! Thank you to all of the staff for making our trip so fun and memorable!
"Just like we remembered!"
We just returned from our second visit to the Hyatt Zilara in Cancun. We stayed October 12th thru the 19th, and it was another great trip. Below are a few thoughts we had about our recent visit. Pros: The rooms are large and spacious. The air conditioning was strong and the rain shower in the bathroom was wonderful. You will love the nice size balcony with ocean views. The food at the resort is very good with lots of variety. You would be hard pressed to walk away from any restaurant hungry. The Spice is an awesome buffet with a wide range of food for breakfast, lunch and dinner. The Specialty restaurants were also very good, however, we were not at a level try the Chef’s Plate. In addition to the restaurants, they also have a great coffee shop that opens early in the day and you can go by anytime for a snack, coffee or dessert. There are several bars around this resort and all of them have excellent drinks and service. We especially wanted to give a shout out to Kuri in the lobby bar and Catalino at the beach bar. Pool service was top notch too! The new gym is state of the art! It has just about any piece of equipment you could need or want. Be sure to check it out! In our opinion, one of the best things about this resort, is the staff. Everyone is friendly and willing to do whatever it takes to make your trip memorable. Special thanks to Luis at the front desk for listening, you rock! Cons: To be fair, we encountered a couple of issues that we feel like management might want to address. When we arrived, we filled out our preferences for the pillow menu. We stayed 7 nights, 8 days and finally, on the 6th night, they brought the pillow and scent we ordered. We had asked for coffee and juice (room service) to be delivered each morning at 7 a.m. Most days it came, two days it didn’t. We had two beds in our room. The metal frame underneath one of them was relentlessly noisy. If you rolled over and shifted your weight or you got of bed, there was a series of creaks and squeaks. This was very distracting. Despite these easily corrected issues, we will absolutely visit again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM