of TripAdvisor Travelers recommend this hotel
My husband and I LOVED the ambiance of this resort. It was the perfect adults only honeymoon destination! The food was the best we have ever had at any all inclusive thus far and the cleanliness was 5 stars. Rooms were very modern and comfortable. Staff were incredible. What an amazing 10 days! You won't be disappointed here.
Exceptional hospitality from the moment we landed at the airport in the Hyatt Lounge. Food was irresistible, staff were very personable and the resort was well maintained. Construction of the retaining wall was inconvenient but that is only temporary. All around great vacation. Swim up room was very enjoyable but I would upgrade to a suite next time. Special thanks to our bartender Andrea and server Rodney. Both staff exceeded my expectations of service. The food at all restaurants was delicious. Buffet was exceptional in comparison to other buffets I've had. The lobby was more appealing on the Ziva side but it was nice to be on adults only. I noted it was my husbands birthday and they did a fantastic job acknowledging it! Look forward to coming back next year. The only issue we found was that it was next to impossible to find a comfortable place to sit!
"20th anniversary getaway"
We recently travelled to the Zilara for our 20th anniversary from November 9-17. Everything about this resort is five star plus. When we arrived at the airport in Montego Bay we made our way to the Hyatt lounge and that is where the first class treatment began. We received a warm welcome home from Marissa who invited us to take a seat at the check in desk. As soon as we sat down in the very comfortable chairs we were again welcomed home and offered a beverage. Ice cold Red Stripe and a Mimosa. Dale assisted us with an upgrade to a swim out room in the new building. I would highly recommend the new building and a swim up room. When we arrived at the resort our bags were unloaded from the shuttle and were told not to worry about them as we were on vacation and again welcomed home. A very nice touch as every staff member greats you with a hand over their heart. Check in was two minutes as we had booked our upgrade at the airport lounge. We were immediately escorted to our room which was perfect, very welcoming and spacious. We were surprised to find a bottle of Champagne on ice and two pieces of cake with happy anniversary written in chocolate. Once we opened the curtains to our view we were ecstatic with our choice to upgrade. We didn't unpack right away, instead went to explore the beautiful property. Every staff member we encountered on the resort was more than professional and made you feel at home, from grounds crew, bar staff, housekeeping to servers and wait staff. We spent the majority of our 8 days on the Zilara side but had to venture to the Ziva side as that is where the majority of the restaurants were located. Both sides of the property were immaculate with perfectly manicured lawns and gardens. Andre at the swim-up bar and Kenroy were amazing all week. Carlene was the manager on the Ziva side and we met her on recommendation from friends who had travelled to the resort when it first opened. She was amazing, very friendly, professional and helped us with anything we needed. All the restaurants were great with the French being our favourite. If you go to Petite Periz be sure to request Winston to be your server, you will never have a better person educate you about the island of Jamaica and its history. If I had to pick a restaurant to avoid next time we visit this property it will be the Fuzion Asian Grill. The atmosphere is great and the staff very friendly but found the food to have very high sodium. We did have one small complaint with the property and that was the beach on the Ziva side of the property and the Jerk chicken hut. One thing we were looking forward to was the jerk chicken hut on the beach. It was highly recommended by friends that have stayed at the Hyatt. The day after we arrived we walked along the beach only to be stopped by ugly wooden make shift fencing as we watched the Jerk hut being destroyed. That was followed by large backhoes and bobcats roaming throughout the property as they dug up the beach. We understand that properties require upgrading, updating and renovating from time to time, but a heads up from the hotel management would have been nice. We are not huge beach people so it wasn't a game changer but the large equipment was a little bit of a distraction. For those that are beach bums, even when the beach is fully renovated it may not be the place for you. It is man made and not designed for long walks on the beach. Having said what we were not happy about it won't alter our decision to return to the Zilara. Maybe next time we will inquire if there are any scheduled closures or big renovations. Resort: 5 star plus Staff: 5 star plus plus plus food: 5 star Drinks: top shelf liquor Grounds: 5 star Pools: 5 star, cleaned everyday
"Absolutely amazing from start to finish. "
Still have one more day but just wanted to post that we would highly recommend this hotel to anyone looking for a beautiful, relaxing place with high end service. Our Butlers, Ricardo and Stephen have been fantastic. Also wanted to mention Michael Ryley at the Horizons restaurant. Ate there 2 times for lunch and his service was impeccable. Can't wait to visit here again. Thanks to all staff for giving us an experience we will never forget.
I would recommend this resort to everyone. Everything was perfect no complaints. I have never travel to Jamaica and did not know what to expect. When I got to the resort I was blown away. The resort was beautiful. I got my money worth.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 11:00 AM