of TripAdvisor Travelers recommend this hotel
"Spring Break Getaway"
The Hyatt Zilara is a beautiful resort. Five-star across the board. Beautiful atmosphere, delicious food, and wonderful staff. We stayed in a junior suite/swim-out room. The room was spacious and view was AWESOME. Even though we were just there weeks ago we are planning on coming back sooner than later. I strongly recommend if you visit Jamacia this is a must!!! Thank you so much for providing us with quality service and an AMAZING experience.
"One of the best resorts I have been to"
Really have no complaints. Staff was friendly, fun, and went above and beyond the call of duty. Our room was clean and housekeeping did a great job each day keeping room stocked and clean. Food was great at all the restaurants we tried and ordered room service for breakfast a couple times, service was prompt. The beach on the Zilara side is a little underwhelming as reviews have noted, but everything else exceeded expectations.
I visited Zilara for a quick getaway at the end of March 2017. It's a beautiful resort with a warm and welcoming staff and well maintained grounds. We stayed in a swim up room that was lovely and beautifully decorated. Now let's get down to what's most important when staying at an all inclusive - the liquor and the food. I've stayed at my share of all inclusives and most times the bar will water down the alcohol, not at Zilara! Each bar was well stocked with top shelf liquor, even our room was stocked with beer and soda and replenished daily. The food...well let's just say good thing it's an all inclusive. The Italian restaurant Di Roza was underwhelming to say the least, I don't think the chef knew how to prepare many of the dishes offered. The risotto was basically rice with cheddar cheese on top. The Brazilian steakhouse, Brazil, was just sad. The salad bar had no more than 4 or 5 items, same for the desert bar and I didn't enjoy any of the meats offered. I enjoyed Flavorz for lunch and a breakfast, Chicez was also had a nice breakfast buffet each morning. Barefoot Jerkz was my favorite lunch spot while there, just a grab and go for jerk chicken. There's a 24 hour coffee shop, Grindz, that offered coffee drinks and well as light snacks that was a nice touch. Overall a nice experience. I'd recommend.
"YA MAN Hyatt Zilara !"
This is the third time we stayed in Hyatt hotels ( Denver, Colorado Springs, Montego Bay) and it was not disappointing as others but not perfect as well. Rooms: We were at the east side of Zilara facing the ocean, a suite room. It was clean if you don't count the ants in the bathrooms. Beds are comfortable and towels are very very clean. Flooring is tile so you will see some spots here and there. Furniture is little old but well maintained, They have plenty of snacks and drinks (refilled daily ) They have vodka,beer, rum and gin available in 200 ml bottles and plenty of non alcoholic drinks. Bathrooms are clean and well equipped, Beach : Good thing about this resort is you dont have to babysit your towel. There are towel racks, you can go get whatever you need and you can leave them at he beach. Beach side is awesome. Chairs are comfortable and there is great drink service to the beach. They come every 5 min. There is a grill just by the beach like 20 steps away where you can get hamburgers nachos and fries if you feel hungry. Beach is very clean and quiet. 5 starts to the beach . Pools: I haven't used the pools but seems like the bar at the pool is good since I see the crowd there mostly. Big polls, plenty of chairs. You dont have to rush in the morning trying to get a good spot. Everywhere is good. WIFI : There is wifi for free with a low bandwith or you pay $15 for faster one. One this bad about the resort was the wifi,. It is very spotty. you get good reception at the lobby or poll area or the rooms facing pool. But rest of the resort is barely getting any signal. Not a good feature for a five star resort.. Food: Buffet is so so. Not good presentation of the food and you wont see much of Jamaican dishes. Food was very plain. Typical hotel food. Nothing special but not very disappointing also. Staff was TRYING to look friendly but not much motivated I guess. You can see some not very happy to serve you although you tip them good. Brezialian steak house waiter was one of a kind, He was rushing to serve us and treating us like we need to leave . He took my plate and silverware with it and gave me my husbands salad fork as the replacement. Still left a tip..Food was 60/100. There are plenty of restaurants on the resort to try, we couldn't try it all. ROOM SERVICE: We ordered in room dining once and it was the worst experience on this trip. Food came on time but he meat in the taco was still RED. It was still raw. Not cooled at all. Not even touched the grill. Couldnt eat anything had to throw away everything. So be careful when you order late. Check the food good.. STAFF & TiPS: Staff was not very motivated, Some are very friendly and some dont even look at your face. I am a very easy guest and I TIP all the time even the service is not good. So you dont know what you gonna get a smiling one or a For the beach service we gave $1 for each dring they bring, For bfast we left $5, for lunch $5 and for dinner $5-$10 depending on the restaurant. For Bellboy $2, for room service $3 Tours: Get the tours from the hotel itself. Although the tour lady is not very nice, it is convenient and cheaper than rest of the internet. At tours they take of you real good. They are very informative and friendly. Take a lot of cash with you for the tips and the pictures
"Could I stay here forever!"
The best resort hands down! The staff went above and beyond for us everyday from the lady's at the front desk to Mike the life guard on the beach. The room was amazing we got a room that faced the ocean, best view ever. We felt right at home I'm already planning a Christmas trip back! See you soon Jamaica
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 11:00 AM