of TripAdvisor Travelers recommend this hotel
"First time at all - inclusive "
At 5 months Pregnant with our first child my husband and I chose to stay at Hyatt Ziva as a baby-moon and we were not disappointed. The staff is great and the property is beautiful - the beach/pool is extremely well maintained and it seemed there was a "section" of it for everyone ( families with kids, younger adults, and couples) We enjoyed the far end beach by the playa bar and it was perfect, quiet but still close to the action. The food in the restaurants was good, but the buffet was our favorite (not the greatest service in the restaurants either, but buffet service was usually awesome) each time you leave the hotel they take note at the gate of where you are going with how many people, and the same when you return. The rooms are serviced multiple times a day, and basically anything you want (in regards to food and drink) is available any time of day. I would definitely recommend this property!
"If you like the smell of sewage you will LOVE this place"
All you can smell is sewage she you enter the hotel property from the highway and as long as the breeze is blowing from the ocean is it okay. BUT, as soon as the breeze stops you can hardly take a breath the small is so bad.
Great all inclusive in a beautiful location! The resort had great amenities without the feel of a "mega" resort. The staff was very friendly and we had great service throughout the resort. I would recommend for families or couples.
"The Management was terrible."
The management was incompetent and caused us a huge amount of wasted time and inconvenience. Also the waitstaff at one of the restaurants would not give my parents a good table unless they paid a bribe.
Booked the Hyatt Ziva via a travel site with airfare, along with a group of 15 couples. This property is about 5 clicks south of Downtown PV on it's own "private" beach (the Mexican government owns all the beaches in Mexico) secluded by rock outcroppings about a quarter mile apart. The beach is pristine and maintained by the hotel. Of course, it's a bit from the PV airport, but cabs are cheap, or you can go first class like us and book a van with beer and hot towels to start the party early. We pre-booked on line as you get cheaper rates than the robbers outside the airport. Use a PV website, not your travel website. If you want to go cheap, get a cab (about 200-300 pesos to the Ziva with tip). The hotel is very private with a security gate/guard shack that checks all guests in and out. You can't get into the place unless you work there or are a guest. Upon arrival, our bags were picked up by the bell staff and we were escorted to first to the main desk, then to the Club Tower desk which corresponded to our "ocean view king" room request. The Club Tower is really nice. It has it's own small deli/premium bar which was where our bellman got our first drinks while we sat at the desk and checked in. Check in was swift, We had noted in other reviews that the rooms on floor 5 and above are the best for ocean views, and when we made this request it was graciously honored. All of the check in staff were exemplary. Our ocean view king room on the fifth floor was magnificent. Just like the pictures on line; sunsets every night from our balcony or sofa; well stocked minibar; great room service; large bathroom with a tub large enough for two; huge shower; nightly turndown with towel art; clean; and elegant. We ate at all of the restaurants on site, and all are good to excellent. The full time buffet is well stocked, and they feature specialty lunches and dinners every day. If you can't find something you like at the Blaze, the Italian restaurant; or the buffet, your palate is broken, and all of the chefs tried hard to please all of us. We enjoyed the shows. All were at least cruise quality or above, and the Fire show is especially good. All of the staff was accommodating, and we particularly enjoyed the accommodations they made for our card groups and tennis groups. A great property, a great time by all of us, and we will definitely return!
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:30 PM