of TripAdvisor Travelers recommend this hotel
What an amazing place for a family trip; great for everyone 6-75. The hotel employees/staff were the friendliest and most helpful people we have ever been around. The facilities were clean and inviting; the food was appealing and great tasting. We will definitely plan to come again.
"great beach, great service, great food"
Our family stayed in this resort in December 2016, we found it to be one of the better Mexican resorts we have stayed in and we have been to Mexico multiple times. The quality of the food and the service in the restaurants was excellent. Jorge in the Casa Grand, Miguel in Blaze, and Jesus in the pool bar all deserve a shout out, In fact it is almost not fair to single out these 3 because the service at all the bars and restaurants was superb.
"Ramon and Alejandro - pool/beach side"
Amazing service from these guys. Always made sure we had what we needed and even came up to our swim out room to deliver us drinks. They were great! Be sure to find them during your next trip, definitely friendly and fun staff.
"Edgar - entertainment staff"
Edgar was super friendly and always had a smile for us. He went out of his way to say 'hi' and to check on us each day!!! He also was amazing with the kids, entertained them while they waited to depart for home.
"Okay time at the Hyatt Ziva"
Visited the Hyatt Ziva in November to celebrate our anniversary. Paid extra for the "Club level" benefits. The location and aesthetics of the hotel were very nice. Just a short taxi ride to downtown. Was turned off by the number of people in the pool, where they have the swim up bar. It looked like spring break! The location of the "club level" VIP bar was in the interior of the first floor of our building. No windows. Needless to say, that did not exactly want us the hang there for an extended period of time. Drinks overall were pretty standard. Margaritas were not that great. Food at the restaurants was good, not fabulous. Staff was very helpful. Highlight of our stay was watching the baby sea turtles get released one night. We also took a guided hike from the hotel up a river to some waterfalls.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:30 PM