of TripAdvisor Travelers recommend this hotel
"Expensive for the experience"
I was there this week with the family, the hotel is possibly very good standards for Brazil, but as a European it lack quality in so many ways. The cleanliness is poor, the outdoor pool is not warm, the kids club is of low standards, the food is good but few choices, the beach is great and surrounding has few options of anything (a car is needed). We really enjoyed the beach, beautiful and calm sea for the kids
"Five stars' You must be joking"
Star ratings in Brazil must be very bizarre. From the four hours it took to try to book a room (why can't they just take your card number like all other hotels' Oh no, they need a signed affidavit plus photocopies of back and front of card and passport. With waiting time for confirmation being 72 hours. On a short trip to Brazil you CAN'T WAIT THAT LONG). I should have realised that this wasn't the best managed place around. We not once saw a member of management in the nine days we were there, which may account for generally unhappy staff. Far too many staff on the front desk but never once were we asked if any kind of help was needed. On two occasions had to call for the room to be serviced at 14.45. Possibly intentional, as there is no question of turndown. The restaurant is a disgrace and it's no wonder people don't dine there. Poor food and overpriced. Plus is there no way of getting parents to control their children at breakfast' Dancing on tables seemed to be top of the list as well as playing at trip up the waiters. Exceptions to the paucity of service were a wonderful (female) concierge, a great and amusing bellboy and some nice staff in the bar. And in a five star place I expect tea/coffee to be brought to the table rather than queue up for a (sometimes empty) canteen.
"Not worth it"
The hotels do you want me one in the speech it's considered rated the best but unfortunately is not worth what they're charging the rooms are big but the shower it's terrible really terrible and the service it's terrible to the bed is hard there are no options of pillows and the rooms need some renovations
"3 stars max hotel "
First of all let's talk about the rooms and the services... the piping of the hotel is soo old our sink bath burst on the first night we were there... they swapped our room to another one but still that's a hassle in its own. The food service is very poor and very pricey for what you get and the quality is bad. The worst buffet I've ever had.... what kind of hotel makes you pay for your drinks at a buffet ' It's called a buffet for a reason! They don't even give you water and then they charge for whatever you drink... I've never seen this in my life. The facilities are okay here it has a nice poool but I had to wait 45 mins for a Caesar salad. When calling the reception they pick up 3/10 times. When they say they will get back to you on a question they don't. Room service people always bring the wrong food. It's never right. They overcharge for absolutely everything. Definitely won't be back to this hotel. It is better to get a Vila and hire a few cooks would end up way cheaper and you wouldn't have dumb staff to deal with.
"Great hotel, very kind and attentions staff, perfect location!"
It's a very nice resort with a great location in Jurere International beach besides an open shopping centers and nearby to great beach clubs. The staff is very kind and attentions, the restaurant is excellent and the location is perfect. It's an excellent option for friends, family, couples or a solo trip! :-)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM