of TripAdvisor Travelers recommend this hotel
"Great staff but not so great guests! Stay away!"
Arrived on a Friday and stayed for four nights. Although the staff is extremely courteous and attentive to every guests needs, I cannot say the same for the guests themselves. If you are looking for a place to go wild, like a spring break crowd, then this is for you. If you are traveling with family or just your better half but want a peaceful and respectful place then stay away from this place. I endured guests howling and screaming from 4 am til 9 am. Some even banged on my room door at 4 am completely drunk. They would arrive from clubs nearby and just would continue to party on the hotel premises with no regards for other guests. They would jump in the pool fully clothed with shoes and all. Just envision guests gone wild show and that is what I had to endured. I brought it to the attention of the hotel management but they said there was nothing they could do about it since people come here on the weekend to party hard. I asked them why not disclose that on their website so future guests could make an informed decision to book a room or not. But management only apologized and did nothing about it. Actually they told me that by Monday they would be gone (the wild guests) but they actually left on Tuesday. I am talking about more than a dozen guests screaming and yelling throughout the night. I have never seen anything like this. When I approach the management during my check out and asked if they would at least compensate for some of the nights I wasn;t able to sleep because of the insanity going on at their place and management said sorry but there is nothing we can do. So beware of this place. O staff e muito atencioso e cordial, mas se voce esta procurando relaxar entao procure outro lugar. Cheguei na sexta e sai na terca. Nao pude dormir pois o lugar e completamente tomado por baderneiros, que saem dos clubes e voltam para o hotel para continuar a festa sem querer saber dos outros hospedes. Gritam e uivam a madrugada toda (nao estou exagerando eu nunca vi isso) com certeza nao estava so bebados. das 4 da manha ate as 9 da manha gritam uivam, se jogan na piscina completamente vestidos de sapato e tudo. Bateram (esmurraram) na porta do meu quarto as 4 da manha acordando a todos e estavam completamente fora de si. Enfim, um inferno. Quando reclamei com a gerencia eles disseram que nao podiam fazer nada e que e sempre assim nos finais de semana e eu disse que entao deveriam colocar essa vital informacao no site deles para pessoas como eu nao fazerem reservas nesse hotel, pois busco relaxar com a minha familia e nao ficar estressado e sem dormir. Nao recomendo esse hotel
"Nice hotel, good accommodations and great service."
I spent a week at Il Campanario with my wife and my son (5 yo). The service is great, people are very kind, friendly and willing to help. It's by the beach and besides an open mall with charming stores. The staff at the kids area was the best. My son still talks about them. Our room had a room and living room with a small kitchen. We had a pool view. I would come back.
"Not a 5 star hotel"
On the first night we ordered a seafood risotto and it had way too much salt, not to mention that it took almost an hour, the breakfast was ok. As for the rooms, the furniture in them was old, the couch fell apart on our second night there. Their bell boy service is non existent. We had a problem with the credit card, it was the first and only time we used it in Brazil as only in hotels do we need the card in order to do the check in. A few minutes after we were supposed to have checked out, our card received two random charges that amounted to $600. We took this to the hotel manager and aside from making us wait for nearly two hours, which nearly cost us our flight, nothing was solved. So, check your card transactions after staying there.
"So much better"
Really didn't know what to expect from this place but it was WAY better than we expected! The whole place was spotlessly clean with wonderful , helpful friendly staff and we could have breakfast or other meals for a very reasonable amount and add to that a huge outdoor pool and heated 30 metre indoor pool and gym what can anyone have to complain about' Wish more hotels match this place.
"Good potential -bad service.. "
We have few Brazilian family members who speak fluent Portuguese so I guess we were saved from some of the bad experiences described by previous reviewers. The hotel location is good though slightly remote from the village vivid center. We had booked through Booking.com and had some calculation issues at check in. The hotel suffer from a bit of lack of maintenance. That is well felt at the gym, kids club and a bit in the rooms. One elevator was miss functional until my mother in low got stack in it and they had stopped it's use. Since we arrived slightly off season and some of the local restaurants were closed - we have decided to upgrade to half board and have dinners at the hotel (we had children in our group and wanted to prevent the hassle of looking for a place to eat every night)- Big mistake! The food takes hours (literary) to arrive! Accept for one night of magic when it all went normally. One of the times we had our meal over 2.5 hours - not such a great experience with hungry young kids....
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM