of TripAdvisor Travelers recommend this hotel
I upgraded to a superior room which I would recommend. It was a lovey spacious room overlooking the front of the hotel with French doors. My brother in law also upgraded but his room overlooked a brick wall without much natural light but he had a small sitting room. If you want a quiet room don't select the front as the street cleaners come along not long after midnight. The hotel is surrounded with restaurants and tapas bars and the cathedral is just a couple of minutes away. I'd definitely stay here again, having stayed in other hotels in Seville.
"Amazing location, good service "
My wife and I stayed at the Rey Alfonso X for three nights and we would happily stay there again when we next visit Seville, which I'm sure we will as we loved the city. The hotel is located right in the middle of the Santa Cruz district and is easily walkable to all of the main landmarks. We were fortunate enough to have a room on the third floor overlooking the square below and the Iglesia Santa Maria La Blanca. It did get a little noisy at times but never enough to be disruptive. While the room wasn't especially modern, it was clean and spacious, with the only negatives being a lack of tea & coffee and a shortage of available power points in the bedroom. On the whole, the service was fantastic. One member of the reception staff gave us some recommendations on the best tapas bars in the city, and we were given a hand with our luggage on arrival. However, the maids didn't once replace our dirty glasses, which was a little disappointing. Breakfast wasn't included in the booking and we weren't willing to pay €15 per person, which we thought was very steep, especially as Love Horno Artesano on Plaza de la Alfalfa, where we had breakfast twice, charged less than €10 for two pastries, two hot drinks and two orange juices. However, we enjoyed getting out and about in the mornings, as it gave us a chance to experience more of Seville's fantastic food and drink culture. Overall, we were very happy with our stay at the Rey Alfonso X Hotel, and it was incredible value as part of our Expedia package.
This should have been such a good experience. The hotel is well located in the beautiful, old city of Seville and on first impressions it appeared to be modern, clean and well appointed. The check in staff member was helpful if a little officious and immediately offered us an "upgrade" to a suite. This was a condo-like box on the roof with great access to the pool and rooftop bar and initially we were very excited by the propsition. However, after trying really hard for 2 nights to pretend all was ok, we were finally forced to say something about the overwhelming smell of mould in the bathroom. It was coming from the shower and when we removed the wooden slats that were laid loosely over the shower floor, we saw the build up of dampness and mould underneath. This was not only a smelly problem, it was a health hazard. Our conclusion was that we were given this upgrade only because it had been rejected by others in the past but they had no other rooms available. The first staff member I spoke to was sympathetic and promised to tell the staff who would be on duty the next morning and they would deal with it as no other rooms were available that evening. In the morning, the new staff member seemed to have no knowledge of the problem and was less than inclined to do anything about it. He was openly rude and made us feel as though we were the problem. Finally a maintenance person was sent to the room (this had been offered the day before but there had been no follow up) and he concluded that the problem could not be fixed easily or quickly and so our combative staff person reluctantly provided us with another room. This was also their "best" room apparently and while it was spacious and looked luxurious, the airconditioning was unsatisfactory and the wifi inconsistent at best. When we looked at other reviews of this hotel, all of these issues had been raised by other travellers and the response by management was that these issues have been addressed. Beware......I don't think they have been addressed and our overall impression of the property was that it is staffed by unhappy people who are either not prepared or not empowered to provide professional service to their customers. Unfortunately, the hotel experience has an impact on travellers' impressions and memories of a destination and this is certainly the case with us. Seville probably had the best of the attractions of any of the cities we visited in Spain (San Sebastian, Madrid, Seville and Barcelona) but we don't remember it all that fondly. Also, the rooftop pool was old and uninviting as it needs some maintenence and the rooftop bar was only open for lunch. Who has lunch at their hotel in a city like Seville' The day we moved rooms, we had to hang around all morning and so decided to go to this bar for lunch. We were the only ones in sight and the staff member appeared surprised to see us and had to go to another kitchen to get ingredients for our drinks. We never saw anyone use either of these facilities during our 4 night stay. To be fair, there is a partner hotel across the lane with very good rooftop facilities which we were able to access. Had I known this, I would have just stayed at that hotel.
We stayed for 3 nights, the location of this hotel is great. Very nice and comfortable hotel. The staff was very professional, always willing to help, as soon as we arrived to the hotel we were welcome with a smile, maps of city were provided to us.
"Not to be confused with Hotel Alfonso XIII!"
This hotel was very modern and well located, but nothing like Hotel Alfonso XIII. Our room barely had any natural light and there were quite a few small cockroaches, even though the room was very clean. The bellboy was friendly and helpful. Guests have access to two small rooftop pools; the one at the hotel next door is bigger and better.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM