of TripAdvisor Travelers recommend this hotel
From the second I arrived at the hotel, I was treated like a VIP - someone offered to carry my bags and directed me to the check-in counter while carrying on a delightful conversation with me in English. At the check-in counter, they realized it was my birthday and gave me a very nice picture frame as a present. Check in was very quick, and then an English-speaking bell-hop escorted me to my room and showed me how to work all the devices in the room. He opened the curtains for me, and I was amazed at the incredible view of Osaka and the surrounding mountains. The room decor was perfect and the bathroom was really special with all the glass and tile. It was especially nice to have extremely strong water pressure for a change. Later, my daughter and her family came for a visit and were also impressed with the room and the view. The following day, we all had breakfast together in Cafe Tomato and again the service was absolutely perfect. They went out of their way for us whenever necessary. My daughter has a 4 month old baby, and she had to get up and leave from time to time, but the staff tried to keep her food warm by covering her plate up. When she returned, they would remove the cover nonchalantly without being noticed. The food was very good, but the service made the food that much more enjoyable. My daughter kept commenting on how delicious her pancakes were. For me as a father and grandfather, I was very happy that my daughter and I could have such a good memory together. I can't praise this hotel enough. They certainly made my one night there a memory that I will always cherish. Thank you very much for your amazing hotel and staff. I will come again!!!
"Great hotel albeit not very conveniently located"
First let me say this i stayed at this hotel in November 2014 so the date of stay is not right. Location : The hotel is in a ok location in my opinion, i'd have preferred a location closer to the city centre but you get what you pay for. Room size: The room i had was a standard room with a single large 2 person bed and very spacious, near the window there's a small glass top table with 2 comfortable chairs where you can sit down and enjoy the view ( especially if you are on the higher floors ) Cleanliness : not clean enough in my opinion, some stains here and there in the bathroom and a buildup of dust in the bedroom. This is unacceptable for a 3 star hotel let alone a 5 star hotel. It didn't bother me too much but i do think it is worth mentioning because it is a 5 star hotel. Bathroom: The bathroom was clean but as before mentioned there were stains here and there on the ceiling for example. It was decently sized and i had a bathtub though i found it somewhat small but thats something i experience in pretty much every hotel, i want to be able completely stretch my legs while being submerged just over my shoulders. I am 186cm tall so thats my own "fault" if i can call it that i guess. The bathroom has a very nice warm style compared to the dreary style some hotels use, so getting into the tub and just relaxing is very easy to do when the colours that have been used for the bathroom are warm. Airconditioning: The airconditioning worked nicely, simple as that Noise: No noise at all so very easy to relax and sleep. Kitchen: N/A, what you get is a nicely sized fridge fully stocked with soda and water and also a drawer with some whisky's. There's also a kettle available and of course cups glasses etc, basically the standard amenities Sleepquality : spacious soft comfortable large 2 person bed, a good nights rest is definitely assured Personnel: Friendly personnel, do their job well but that's to be expected of course in such a hotel. Breakfast I didn't make use of the breakfast so i can't judge. Food: Nearby maybe 20-40 meters distance there are plenty of places to eat, and for groceries you can get to the nearby supermarkets. Transportation When i arrived in Osaka i took the metro to Sakuranomiya station which seems somewhat seedy at night, especially when there's a couple of girls standing outside that try to wave you over. I didn't react to them because it's strange when 2 girls are doing this from a distance when they can't even see what you look like, when it's dark and late as in well past 22:00 hours and there's no one else around. I wasn't afraid or anything but just didn't trust it so i headed to the hotel without even a 2nd look at them, the next day i found out the hotel has a shuttle service that goes to Osaka station which is very handy and gets you to and from the hotel. Much better than using the metro because this isn't close to the hotel and you have to walk about 15 min before you get to it. Conclusion : good hotel, opulent design and nice views but just slightly too far away from the city centre for my liking but that's subjective.
"Good size room "
Great size rooms in comparison to other Japan sized rooms. Hotel is far from train stations and amenities however hotel provides a courtesy bus from Osaka train station which comes regularly. The use of hotel pool and gym is very expensive and charged daily. It was equivalent to approx $80 per day use and amenities were minimal. The last night we stayed there, a fight broke out on our level which police were called. No apologies made by hotel Overall hotel was nice but would recommend staying closer to Osaka station if location is what you are after
"Excellent hotel, "American expectations""
We stayed as part of a tour. The staff were courteous and helpful. The location is not central, however the facility was excellent. If you have the chance to just take a walk along the river is nice. It also helps to work off the extra calories put on the tour!!!
"Lovely stay with huge rooms"
Pro's - Beautiful scenery of the river and I could just imagine that during the Cherry blossom season it would've been more beautiful. Spacious room even with 3 beds it sleeps 5 people comfortably- 2 adults and 3 children (ages 5,8,11) Loved the quick room service and the free shuttle buses to and from Osaka Station. You can purchase your Osaka 1 or 2 day Passes at the hotel. Tips to save $- Dont worry about breakfast at the hotel with the price you pay of one person I could easily feed my family in the nearby bakery, McDonald's or restaurant (though opening hours starts around 11am) There is also a coin laundry just 10 min away from the hotel. Con's- Pricey especially during weekends and children werent allowed in the pool that you would have to pay extra for.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM