of TripAdvisor Travelers recommend this hotel
"THE imperial hotel, excellent OMOTENASHI"
First of all, Imperial hotel is one of the best hotel in Japan. You can get real OMOTENASHI (hospitality) from this Japanese hotel. I took a taxi from Osaka station to this hotel, the taxi dropped me on the first floor. The bell service immediately approached me asked if i would stay. He explained that checkin lobby is actually on the second floor, then he politely asked if he could assist my luggage. He escorted me to the second floor and processed the check in. the time i arrived was too early to check in, so the hotel left my luggage and went to river walk to Osaka castle. After I returned to the hotel, the room was ready and my luggage was in the room already. The hotel staff politely explained the room and had deep bow for me with big thank you. The view from the room was beautiful, nice city-lights over Osaka downtown. The room is very quiet. I don't hear any noise even from outside. The size of room is big enough to relax and very clean in detail. i did not see any dust or any scratches in the room. very well maintained. The breakfast buffet was excellent and that was not so expensive. I would say the price was very reasonable compare to other high-end hotels in Japan. The staffs in the restaurant were very helpful, my coffee was always full. If you a fan of Snoopy, this is the place to stay. There is a plan to stay Snoopy room and the hotel shop carries original Snoopy goods, such as coffee cups, notes, luggage tags. I love this hotel, highly recommend, definitely stay again when I am in Osaka.
"A "Must Stay" Hotel"
Had the opportunity to visit Osaka for business, and my wife and I had a three night stay at the Imperial Hotel. Highly recommend; five star service and a very elegant modern hotel. We thoroughly enjoyed our stay, and I loved Old Imperial Bar in particular. The bar is old school, sophisticated and the service impeccable. Located on the rivers edge and reasonably close to city core.
Hotelstaff is extremely quick to pick up your luggage and help you. In fact all staff are. Check in (reservation was made earlier) was quick too. I only use dinner (after a few hours sleep (jetlag) and breakfast before I leave so I can not comment well on other facilities of the hotel. The rooms are fine too, beds are always great! Shower is powerful and bathroom very clean. Minibar and hot boiling water (already made for you) present in the room so I often bring my own tea and enjoy a cup. Happy to stay here!
"It is all about location "
We visited Osaka during the cherry blossom season in April. The hotel is actual competing quite well with other classic US chains, but his location is spectacular. Just on the river that is sided by cherry trees. But what we valued was also that it is literally less than 10min walking distance from a JR station from which you can then reach all main spots and very close to the main train station. So you save a lot in transportation if you have a JR pass.
From the second I arrived at the hotel, I was treated like a VIP - someone offered to carry my bags and directed me to the check-in counter while carrying on a delightful conversation with me in English. At the check-in counter, they realized it was my birthday and gave me a very nice picture frame as a present. Check in was very quick, and then an English-speaking bell-hop escorted me to my room and showed me how to work all the devices in the room. He opened the curtains for me, and I was amazed at the incredible view of Osaka and the surrounding mountains. The room decor was perfect and the bathroom was really special with all the glass and tile. It was especially nice to have extremely strong water pressure for a change. Later, my daughter and her family came for a visit and were also impressed with the room and the view. The following day, we all had breakfast together in Cafe Tomato and again the service was absolutely perfect. They went out of their way for us whenever necessary. My daughter has a 4 month old baby, and she had to get up and leave from time to time, but the staff tried to keep her food warm by covering her plate up. When she returned, they would remove the cover nonchalantly without being noticed. The food was very good, but the service made the food that much more enjoyable. My daughter kept commenting on how delicious her pancakes were. For me as a father and grandfather, I was very happy that my daughter and I could have such a good memory together. I can't praise this hotel enough. They certainly made my one night there a memory that I will always cherish. Thank you very much for your amazing hotel and staff. I will come again!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM