of TripAdvisor Travelers recommend this hotel
We booked ourselves into this hotel for 2 nights as a treat to end our Japan visit and a treat it was! Booking online from Australia felt a bit stilted but we followed the instructions and joined the Imperial Club before booking and as a consequence we were treated to a room upgrade, additional discounts and a 18:00hrs checkout. The hotel is situated close to the palace gardens although a bit out of the way in relation to the metro loop. Service is outstanding. Staff are everywhere and proactively seek out opportunities to assist. While the earlier Frank Lloyd Wright buildings are gone many reminders and some original pieces remain eg furniture, lighting designs and carpet patterning. Views from the top floors are expansive although you can hear some street noise due to age of the building but it wasn't problematic for us. The room was generous, beds comfortable and amenities reflect the hotel's quality.
"A true world class five star hotel"
This was a truly great experiance with the best service and care we could have wished for. We stayed for 3 nights, and were situated near the top of one of their towers with a view over the city, which was great at night as the lights of the city came on. The hotel has its own shopping arcade as part of the complex, which is interesting in its own right, and is stituated opposite a large park on one side and a great place full of eating houses of all types on another. But what we will remember most was the service, care and hospitality of the staff. Thank you Staff of the Imperial Hotel Tokyo.
"Classic Greatness in Japanese Style"
This classic luxury hotel is excellent. You might find newer, bigger, better equipped hotels, but few match its great service. Very well located next to the Emperors Palace, close to Ginza and in front of Hibya Park. Rooms are good, but small by modern standards of luxury hotels. Very quite and great beds make sure you rest, to get over your jet lag. The lobby can get quite crowded as this hotel has many events going on most of the time. The gym is rather small and you have to pay extra to use it which is annoying. The hotel has several choices for eating most very good.
The Imperial Hotel is a wonderful hotel located between the beautiful parkland and features of the Imperial Palace and the vibrant district of Ginza. The rooms are comfortable, very well appointed and maintained. The service of all staff - Reception, Concierge, Elevator greeting staff and others is first class. Visitors are made to feel very welcome, This is a wonderful and highly recommended.
I travel a lot but I've never been to a hotel where the entire staff waits to greet you at the door. Everyone bows to greet you and I was assigned a personal attendant who took care of everything I needed, from ironing to suggestion on where to eat. She left origami flowers and Halloween cookies on my first night. The hotel is historic-Frank Lloyd Wright did the original designs and you can see the influence of his designs throughout the property. The Imperial is a beautiful experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM