of TripAdvisor Travelers recommend this hotel
"The best of the best."
I have been staying in this hotel for both Business and pleasure since 1991. After travelling to many countries and staying in many hotels, still this is by far the best hotel for me. The building and the room decor may not be the most fashionable but the service is impeccable and cannot be beaten by anybody else. This is not a hotel which appears on celebrities' Twitter but they have a pride and solid experience to look after Royalties and government officials. But yet, normal individual guests like me are cared with equal respect and hospitality. Anything what I wish for is there without asking, provided by the door man, the porters, the front desk and the concierge, the house keeping.... How they manage to collect these staffs who are passionate about their jobs! The Front Desk and the Concierge are so efficient. They deliver everything I request in no time. In my last trip, I owed to the Concierge's amazing service to achieve everything I wanted in Tokyo in my restricted schedule. The hotel was fully booked during my entire stay but everything I asked was provided and I was not made to wait. The quality of the service has been consistent last 26 years. There is no other hotel in Japan than Imperial for me. I only have very minor request. More variety of fruits at breakfast buffet please!
"A Grand Old Hotel, and a Quintessential Experience in Tokyo"
Pros - Service, Service and Service, Location, Location Location Cons - Rooms on the smaller side with dated decor, busy exercise room You don't stay at the Imperial, you experience it. The staff at the Imperial value their long heritage as one of the premier hotels in Tokyo, and their reputation in Japan as being first in service. It's considered an honour to work at the Imperial. And you see it in the service they provide. There are staff everywhere in the hotel, and the are extremely friendly, and so eager to please. I've never seen anything like it. The location is excellent. Located on the edge of the Ginza district, and a 5 minute cab ride from central station, it is perfectly situated for exploring Tokyo and the surrounding areas. The rooms to the hotel are a bit on the small side, and the decor of the hotel is a little dated which is a bit unfortunate given their high standard of service. Also, unfortunately, the exercise room was far to small, so overcrowded in the mornings. Regardless, the longer I stayed the more I appreciated the hotel. And it's certainly worth the stay.
Everything you could think of that you might need is in the Imperial Hotel! The rooms are lovely, well appointed and the service is impeccable. I just loved the 2 weeks we had there! Highly recommended. Ginza is THE place to be based. Subways are incredible in Tokyo, you can get everywhere in no time and they are beyond clean!!
My wife and I stayed two nights at the Imperial Hotel in April. The key feature of this hotel is its outstanding service! From check-in to check-out all of the staff were very helpful, assisting us with carrying our luggage, walking us to our rooms, demonstrating the key features, and recommending restaurants. We were trying to find a specific brand of sake and the concierge was very helpful in calling several shops to locate it. The rooms were spacious and comfortable although some of the common areas of the hotel are showing some wear (i.e. scuffed paint). Location wise the hotel is located about a five-minute walk from the Yurakocho station, which is part of the JR Yamanote Line. There are a number of restaurants within a short walk of the hotel, and the central part of the Ginza shopping area is about 10 minute walk away. Highly recommend if you're looking for a hotel in downtown Tokyo.
"Ultimate hotel in Tokyo by far"
Not kidding but I cannot think of any reason not to stay here again in the future or recommend the hotel to anyone whether on business travel or family vacation. It has everything from super helpful staff, great location and apart from having an excellent range of in-house restaurants, the hotel is also surrounded by wide variety of other restaurants within a short walking distance. Can be pricey but I encourage you to consider applying for their free club membership before arrival for late checkout and free use of other amenities though.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM