This is the great hotel in Kuala Lumpur with 5 stars best services. Highly recommended.Comment of A. Hazarushah , Malaysia the 2016-05-17
Great service and great location!Comment of S. Gay , Australia the 2015-08-11
We had been advised we could have a room with view of towers by booking a deluxe double room via booking.com. However on arrival this was not the case and we ended up upgrading to a premier club room for £80 for 3 nights. The club gave you access to lounge with free soft drinks all day plus breakfast away from the crowds high tea and cocktail hour so was worth the extra cash. The hotel was as I expected and the roof top pool was fantastic as you can swim enjoying the view the towers.
"Great hotel but with some shortcomings"
The room itself was mostly clean, the bed, the study table and the closet were pretty much spotless, there are crayon markings on the wall but as we all know, they are pretty much impossible to clean out. The bathroom however was a mixed bag, the toilet is clean and is the sink but the bathtub while not filthy is dirty, and the shower curtain was just atrocious to look at, there were black spots on them. Another point of concern is the air conditioning, while not blazing hot it does not get overly cold either which may put off some people considering Malaysia's tropic climate can get quite warm. The internet while slow-ish at 4Mbps up and down is very stable and comes with the room, I did not get a single dropped connection and its speed was also stable. The food is amazing, their breakfast spread was probably the best I've ever had and the room service food was pretty good as well. The location however, is the crowning jewel, minutes away from Kuala Lumpur's prime shopping and tourist destinations, if you come here for shopping, you will not leave disappointed. While it won't affect 99.9 percent of visitors, I have to mention a certain event that took place during my stay. I went out to do some shopping and when I got back, I was unable to get into my room, the staff there tried for a very long time to get it open and suspected the key lock's battery to be low. I was left out of my room for over an hour, while the staff were nice and very apologetic, I was hot, sweaty and tired from the heat of the day, I wasn't offered anything that might help alleviate that, even a glass of water would have sufficed. I was also disappointed to know that the maintenance staff just left the key lock's battery to drain rather than change it out. Even though that i was left out of my room for a very extended period of time, I have to reiterate that the staff were very very professional, courteous, apologetic and patient, I just wish I was comfortable during the ordeal is all. I'm just glad I traveled alone, if I had my elderly father or my 10 year old niece and with the way that things were handled, I think there might have been a few impatient tantrums being thrown about. That being said, it was a solid hotel, would I stay again' I would but I might bring a bunch of lockpicks just to be safe... I'm joking.
"Toplocatie en goede service"
Quick check in, great variety of food during breakfast, great bathroom and very considerate staff. We had a great stay and would definitely go back. The swimming pool also had a great atmosphere and an awesome view too.
"Not so good experience"
I stayed at room 727 for 3 nights. The room was horrible in term of sound proof. I can the sound of people walking around coming from the ceiling of the room the whole day.I cannot sleep well because of that.
I stayed there with my 6 years old daughter, we stayed on the floor reserve for women. The room was big and very clean. We had access to the lounge, we enjoyed our breakfast there every morning. The only downside is KL is not very suitable for a mom and her daughter, no husband with us.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM