Located in the outstanding setting in Marbella, Incosol hotel is just 3 km from downtown, 800m from the beach and half an hour from Malaga´s Pablo Picasso international airport.
of TripAdvisor Travelers recommend this hotel
"Good old classic hotel"
The hotel might need some reformation at some parts, but it's still a very nice hotel with good food and service. I would definitely go back when I can. The surrounding is very beautiful. It's calm and perfect for relax
"RUDE STAFF ASSAULTED ONE OF OUR PARTY"
We had a party of thirteen on a hen weekend, at first glance the hotel seemed kind of OK but for only being there 2 nights i must say that the SERVICE OF STAFF WAS TERRIBLE. I would not have wanted to spend a third night at this hotel. A member of staff got into an altercation with a few members of our party on the hotel bus and ACTUALLY HIT HER!!! Completely appalled we tried to complain to the hotel, arriving back at the same time as the member of staff who was ranting and raving at the top of her lungs in a little room behind the reception desk. Nothing was done, no action was taken against her and we were offered a bottle of cava!!! CHEERS INARSESOL...
"lost it's sparkle"
We have been here a few times in the winter and always been impressed with the grounds, pools and breakfast. This year similarly taken with these aspects, but realise now that the hotel is suffering from very faded grandeur and in need of refurbishment (apart from the beautiful if somewhat old fashioned ground floor reception area and the bar) We were allocated a superior room facing the sea and with sunshine on the balcony in the afternoon. The room was very adequate although equipped very old fashioned small box like TV. Furnishings quite nice, beds comfortable sheets very crisp and fresh and changed every day. (no chocolates on pillow though unlike Parador at Nerja!!) Bathroom adequate and decent size but hair dryer very weak. After enjoying sun on the balcony in the afternoon we found out that the room was overly hot and the air conditioning was only blowing hot air and no cold. ~It couldn't be switched off and the room was stifling even leaving the door and window to the balcony open. Additionally, as soon as everywhere was quiet the lift which was near the room, was extremely noisy. Didn't matter too much as the place was empty....possibly 30 guests at a guess in this enormous hotel. Complained about the heat, to reception. To be fair the helpful gentleman did everything he could to solve the problem this was at 10.30 pm after returning from Marbella for an evening meal. They sent mechanic who switched the system off, so at least the air conditioning was no longer blowing hot, even though no cold was availble (their winter so they don't use it apparently) After expensive drinks at the deserted enormous bar, and a game of cards, we returned to the room. Housekeeping had been in and left the window and door open, the big curtain tied back and anchored with the little box TV. It was deffinitely a bit cooler and we managed to sleep at least until 4 AM when a late guest arrived and the clanking lift noise was experienced. The next day, we complained again and the same amenable and helpful gentleman arranged for us to change room..onto the next floor and away from the lift. This was an identical room, cooler and we still had the sun in the afternoon and beautiful sunsets. All was well Unfortunately at 4 am we were awakened by guests in the next room, arriving back from somewhere and conducting loud conversations, opening and closing wardrobe doors etc. This went on for an hour then peace and quiet (not worth complaining not the fault of the hotel) although obviously walls not very thick.... The rest of the 4 day break, passed without incident in the room. The complementary bus too and from Marbella ..10 minutes away, was good, and on time. Gymnasium, steam rooms, spa good.. deserted. Spa Treatments not used. as prices enormous. Breakfast was excellent, waiters attentive, buffet well stocked...as you would expect for a (now 20 Euro charge..reduced from previous years) The whole hotel seemed to be practically deserted...no atmosphere. The staff are good and obviously trying their best, but prices are still too high and a 5* rating is not now deserved. and the building needs desperate attention in some areas .
"Charming hotel, ideal for a rest"
Hotel very quiet when we visited at end of May, had the sauna and jacuzzi to ourselves. Lovely big heated pool, excellent food but quite a bit out oif Marbella, hotel bus not always reliable.
What is this place' Is it a health spa' Is it an old folks home' Is it a "normal" hotel or is it a hospital' Half expected Bubbles D'Vere (from Little Britain) to come along shouting "just call me Bubbles Darlink!" Stayed here for a few days in August. Found the hotel to be outdated and the staff exceptionally rude. On check in we were allocated a room with only two beds yet there were 3 of us. Very surly approach to this. Soon sorted but service with a smile is not on the agenda here. Pool areas were lovely but fail to see how the pool bars can be closed in the middle of August. Quite an ordeal just to get a drink at this place! We only used the restaurant for breakfast, which was plentiful and tasty. The room was nice and spotlessly clean. In it's heyday and can see that this hotel could have been 5* however not anymore. And the management could do with sending the staff on a customer service course!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM