of TripAdvisor Travelers recommend this hotel
"Good hotel chain but misleading reservation policy, hotel does not honor the rate's conditions posted on website"
On October 2016, I was designated by the company I work for to make travel plans to attend the K Fair at Dusseldorf, I made reservations for 3 different Melia Hotels in Düsseldorf through the hotel's web page (Dusseldorf Melia, Derendorf Melia and Melia Seestern) knowing that I will have to cancel some of them since I had a complex reservation because there were several people in my party (8 in total) arriving and leaving at different times. My objective was to place everybody at the same location but by the time I completed one reservation for one group, there was no availability on the same hotel for the other parties so I had to check up availability at another Melia’s location. Since I knew from the beginning that some of the reservations will have to be cancelled I made sure I choose the most expensive option which will allow me to cancel with no penalties. So, I choose the Bed and breakfast, Payment at the hotel, Free cancellation rate the Melia hotel offered through its Webpage. According to the information posted on the hotel's site this unrestricted rate allows changes and cancellations free of penalties and charges. The cancellation penalty of 90% of the rate I choose applies ONLY if the customer cancels after 6 pm arrival day or are a no-show. I cancelled MY UNRESTRICTED RATE reservations more than one week in advance to arrival date. Unfortunately, to make the reservation I had to provide a credit card even though the payment for this rate is due when you show up at the hotel. Once our plans were definitive and got everybody in our party at the same Melia location I started making the cancellations for the reservations we did not need. Then, my nightmare started when the hotel sent me a mail notifying me that a charge of 90% of the total reservation cost (about 14.000 euros) was charged to my credit card as a penalty for cancelling the reservation less than 60 days in advance to the arrival date. I emailed them back explaining that there must be a mistake since I choose the UNRESTRICTED RATES because I needed the flexibility of cancelling some of the reservations without any penalties. The hotel has kept its negative answers regarding my complaints and have not to this date being able to clear up this mistake and have denied my complaints for credit card refunds. I kept and used the reservations we would use, and stayed at the Melia Derendorf location, spending about 9.000 Euros for 8 people for about 5 days, those are legitimate charges but the charges for the cancelled reservations are not. After sending many communications to the hotel and not having a positive answer to my complaints, I am still fighting my case with the credit cards and not having any other outlet to denounce these very unjust and unfair charges I have been forced to make my case through Trip Advisor to advise some other potential guests about the misleading reservation policy the Melia Hotels posts in its website. Hopefully, no other guests will have to go through what I have experienced.
"Great Hotel - Amazing View"
I went to see Düsseldorf with a couple of friends! We enjoyed the hotel, especially the view from the top of the building where we had breakfast and drinks at night. The rooms where nice. I liked the fact that you could actually open the windows. However the a/c was quite loud and could not be turned off. That was quite annoying at night!
""part time" hotel"
I have usually had good experiences with Innside Melia hotels but with this one management got it all wrong. We arrived on a Friday evening to be told that the (on their website very predominantly advertised) restaurant was closed because their weren't enough guests in the hotel. Bar menu' Negative - kitchen closed... The bar also closed early (23:00) that evening because - you've guessed it - not enough guests in the opinion of the management. This is all wrong ! You are either a hotel and therefore; offer the full range of services no matter how occupied the hotel is or you are something else and offer your services as and when you "feel" like it. At the very least the hotel website should state that restaurant and bar opening days/hours can vary. Having an early-ish flight the next (Saturday) morning we checked with staff when breakfast would be served at 08:00 on a Saturday. Pity - too late for us and we decided to have breakfast at Dusseldorf airport. We left the hotel around 07:00 and to our great disappointment serving breakfast was in full swing already then. Was this a matter of management having decided based on the "feeling of the day" or just a misinformed member of staff' Either way; not good ! Once this hotel has decided whether it wants to be a B&B or a real hotel I may be back.
"Excellent Location and Good Value"
For a visit to Dusseldorf the Innside is in an great location. It offer excellent service at a reasonable rate. The rooms are comfortable. There were issues with WIFI in the rooms. The bar is popular and the bar is well stocked and popular.
"Conveniently located hotel, but bathroom has no door"
The hotel is modern & clean and is located in an estate of several offices & fashion showrooms. It's also really close to the Kaufland supermarket which is quite convenient if you need to get necessities & snacks. The room also comes with free soda & juice in the mini-bar which is a plus. The only downside was the bathroom has no door at all. It's a bit awkward if you are sharing the room since it's only separated by a thin opaque glass "wall" on one side. Also the room has no kettle, so it was mild inconvenience since it was -2 degrees outside and I was coming down with a cold. Maybe it was in the room and I couldn't find it - but I've stayed at the other Melia in Dusseldorf before and I had to call the reception for one, which took 30-45min to receive, so I didn't bother this time since it was already pretty late at night.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM