of TripAdvisor Travelers recommend this hotel
Came to the hotel with fairly high expectations based on the reviews. Unfortunately was let down by unfriendly staff who were unwilling to help, no food available on weekends and shower with clear class to the bed.
Wifi did not work anywhere in the hotel Single duvet for a double bed Pillows were as thick as tissue paper Air con did not work TV not set up correctly Taps too strong in bathroom sink Huge wooden cabinets in the room which could not be opened so just taking up space for no reason what so ever
Arrived mid week, stayed three nights. Staff were courteous and helpful with me, despite the fact this was my first visit to Germany, let alone Düsseldorf. The decor of the room was excellent, and the room itself was comfortable and warm. The hotel is 100m away from the Am-Seestern tram stop, which is very handy. There is also the option of a very pleasant 6 or 7 minute walk to another station nearby which has a more direct line into the Old Town and Hbf station.
"Design but bad beds"
Nice hotel, close to tram. A design hotel. Nice rooms. Clean. Friendly staff, good breakfast buffet. Value for money. So what was wrong' Well : we could not sleep. The pillows were worthless. They are about a square meter large, but lie your head on it and they are about a cm thick. Fold them threefold. No result. So at about 2 am we folded our down ski jackets under them and things got marginally better. Beds were hard. A shame really but what use is all the design if you can't sleep' When we aked at reception during checkout they told us we could have gotten a firmer pillow if requested. Some hotels put a card with a message to that effect on the beds. Now here's a suggestion...
"Nice, clean, and convenient"
Booked a room here as I was attending a trade show in Düsseldorf. The place is new, clean, and a short drive from everywhere. Messe (where the trade show is held) is a 12 minute drive away (about €20 by taxi). The center of town is about 10-15 minutes drive (about €17 by taxi). Rooms are clean and the shower flow is very strong (something I'm quite picky about). The way the bathroom is designed is not practical in my opinion. The shower is in the middle of the room and glass exposed so if you're rooming with someone there's no shower privacy. The sink is also exposed. The toilet is in a small room in the corner! We had a hard time accepting this arrangement but learned to live with it and it wasn't that bad. Most of the staff were very helpful and tried to make an impression on us but there were few unfriendly members especially at the restaurant during breakfast. If you are not visiting Düsseldorf during a busy trade show time there are many other alternatives but this wasn't bad at all.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM