of TripAdvisor Travelers recommend this hotel
"Want to share how great this hotel is."
Returning to ANA Intercontinental for the third time. Staff at the club floor iwere very efficient. Compliments to Yuki and Yuko for recognizing me as a returned guest. I was also recognized being recognize as a SPIRE Member. They were excellent and are very patience. My special thanks to Miss Kayoko Kitamura -PA of Mr Markus Platzer. She has assign the same room to me and everything in the room is perfect. As I am a SPIRE member, I was upgraded to an executive suite. Please extend my compliments to all these great staff. I am so happy to be back here.
"Ordinary stay experiences"
Before arriving, contact the hotel for requesting King-size bed as we will share bed with a kid. No kid's bath kit is ready in room when we walk in the room. Upon 1st check-out, need to specifically remind the hotel preparing kid's bath kit and more towels. Bad experiences are more towels missing still when I come back for 2nd check-in. One good thing is hotel listened to my complaint about ambassador member's room upgrade and give me a more real upgrade later on. Bell captain services are excellent but remaining staffs are not impressive.
"Great Business-Style Hotel in Tokyo"
Very nice hotel overall. Professional staff. Nice rooms. Primarily caters to business traveler and is in a less-touristy area. The buffet is excellent and offers a wide variety of high quality Japanese, Chinese, Western and other items for breakfast, lunch and dinner.
Stayed at the ANA for the first time and the hotel is very nice. Room was really nice and the room amenities were great. The lounge offerings were pretty good but I have had better at other international hotel lounges. If you like to hit the gym while traveling, this gym is fairly equipped with most fitness equipment you would need. In all, I would definitely return to this hotel.
"Lovely Staff & Good Location"
Stayed for two nights at the ANA Intercontinental Hotel (IHG). The staff were lovely, all spoke English well, there was no barrier. There is a two star Michelin restaurant on premises as well as a number of other restaurants and a bakery. Two gripes, as an IHG platinum member I was not granted access to the lounge, it was an additional fee. In addition, there was also a fee to use business center. I found the bed to be very comfortable. I would stay here again next time I am in Tokyo.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM