of TripAdvisor Travelers recommend this hotel
"Does not fulfill expectations for 5 Stars"
Let me say, that in general I was satisfied with this hotel. Rooms are large, bathroom has everything you need and the shoes are getting cleaned at nights. They offer several restaurants and free water (use the Chinese local water, the Evian offered as well needs to be paid) in the room. You have access to WLAN, minibar, etc. BUT: When I check into a 5 star hotel I want to everything being the best, not just average and this is why I rate this hotel with 3 out of 5 only. The service at the reception can be improved or let me say needs to be improved. If I let them know that I will check in the early morning but are paying for the entire night (and have a reservation for the day before) I don't want to be told after a long flight that the room is not available but that they are happy to be able to offer me a different lower category at a lower price than what I have reserved... The room I then got looked as if it was cleaned some days/weeks ago as I could find dust on the desks and in the bath room, the cealing in the shower was loosing its paint and the walls where showing significant signs of usage and water leakings. This is not what I expect from five stars and the hotel definitly needs to have a general renovation or remake. One realizes that it has been built some time ago by an investor who is not willing to invest any more money into the upkeep. The location is good if you are on business in the financial district, not too far from the Zoo and the center and if you have a room to the back side the view is somewhat acceptable as you don't see too much of the large street going by the front. Breakfast was OK and offers most of what you can expect for five stars, although I have had better selections and waters and cooks who are able to understand English. In this hotel, you are not able to communicate in English with the cooks but need to show on pictures what you want to have for breakfast.
"Not what you expect from Intercontinental!!"
We stayed here for two nights. The hotel was clean and the staff were friendly. A big turn off is that nobody speaks English there! We would be screwed if our Chinese friend wasn't there with us. I had such a hard time to order food at the restaurant. Out of 5 waitress there nobody spoke English, even a word! I'm not a negative person but this was an irritating experience. I think it's fair to say at least one person who can speak proper English at the front desk and one at the restaurant is the least that someone can expect from an international hotel chain. Lastly, note that the restaurant could not accept international credit cards or room charges. I almost had to wash the dishes!
"Not what I expected from Intercontinental! "
Rooms are big, clean, and well equipped. The fitness center is better than the local gym that I go to in US. However, this is an international hotel and I expected them to be able to communicate in English! No one at the front desk could speak English. For this reason the check in and check out process was super slow and frustrating. Our rooms were pre-paid, but for some reason they gave us a hard time when checking out. They do have a great restaurant but again no one could speak English and answer our questions in English.
"Great Location and Excellent Services"
I received outstanding services the very first time I checked in at the Front Desk. Leona Yang not only took her quality time to explain to me the facilities setup in different rooms she also guided me to my room. The Club Lounge is located at the top floor commanding a nice view of the Finance District. I always received excellent services from Chiara, Ulrica, Rebecca and their team at the Club Lounge. The Club Lounge provided a good selection of snacks and cocktail food in the evening time; I really enjoyed them. Clyde Lu and his team at Concierge also provided dedicated services and professional advice for my travel needs and tourist information. The Hotel is located in the heart of the Finance District only five minutes walk to a major shopping mall and the Line #2 Fuchengmen Subway Station. All the major tourist attractions located in downtown can be reached by subway or taxi within 20 minutes. I stayed at a Club Room which was clean and comfortable. Both the living room and the bathroom are spacious. The room is equipped with a large writing desk which made my daily works in my room much easier.
"Bring a hammer..."
...In order to break more windows. Visited here in Feb where the temperature outside was a cool 4C but the temperature inside was very hot and claustrophobic. Even with my window open all day long there was no respite from the unbearably high temperature that described my environment. The temperature in the corridor outside my room was far more pleasant for example. My colleagues, who also stayed in other club level rooms, made similar comments - so not unique to my room. I've not stayed I similar conditions in a similar hotel standard for many years - especially new t in China. Intercontinental Beijing, you need to do better for your brand and for China - I would not recommend this intercontinental hotel or this Beijing hotel to anyone apart from those who like the temperature being that of a sauna which is out of their control.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM