of TripAdvisor Travelers recommend this hotel
"ok business hotel but below Intercon standard"
Its located in what seems to be a converted office building. Nothing special, the Westin across the street is a much newer and better appointed hotel for a similar price. It seems this place is setup to cater to local Chinese tourists and lacks much of the food options and refinements I would expect from an 5 star hotel in Beijing. Both the bar and restaurant were way below average. I like the Intercon brand but this one is a miss.
"Really destroying the Intercontinental brand"
I used to love the Intercontinental hotels but the Chinese hotels are really destroying the brand. Blandly designed, soulless and lifeless lobby, cheaply constructed, poorly maintained (broken electrical sockets, bruised and stained furniture) and with lackadaisical service (lampshades a kilter), I have little desire to stay at another Intercontinental again. Just had Taiwan beef noodles ordered to room service as the restaurants were oddly scented and starkly empty. Regret eating the noodles that smelt a day old ... feeling ill now. Stayed because part of a group tour. Price is pretty unreasonable for the quality.
What A Disappointment.. We use Intercontinental Hotels whenever possible and expected the same level of service.. But boy were we disappointed ! The breakfast had a massive layout but the quality of food and service was poor and below standard.. Staff were ill trained to understand how to prepare a proper scrambled eggs, Poached egg and a half boiled egg..! For an example one member in our group wanted an half boiled egg.. She was asked if she wanted a boiled egg cut in half .. She gave up.. My wife wanted a poached egg and was given a fried egg..However on the final day of our stay I complained to Billy the Resturant Supervisor and he got it done! Laundry - no bags and list was available in the room .. By the time housekeeping understood it took 10 minutes (due to poor knowledge of English ).. I put the signage by illuminating "Do not Disturb" sign. The laundry lady sees this sign but calls from the floor phone to open the door to return laundry , thus disturbing me! (Usual practice is to slide in a polite pre-printed note) Next coffee and milk service in the room.. Only one milk pouch was in the room..After ten minutes of communication on the phone to housekeeping,one pouch was handed in to us.. However room quality was the same high Intercontinental standards!! We had a good nights sleep!!!
"Top line hotel"
Very impressive hotel. Large rooms. Great location, very convenient if meeting in the Financial District, and close to a metro station. Very large and well-appointed fitness center. Staff are helpful without being intrusive.
"Is this an international hotel'"
One assumes when you stay at a hotel called Intercontinental that it is an international hotel right' The name should be a dead giveaway, correct' I can't fault my room as it was indeed to an international standard. However I was really surprised at the level of English. I had not been to China for seven years and stayed at many local and international hotels during the many times I visited the country before. At the international hotels you don't expect the person cleaning your room to speak English but you would expect people in the restaurant and at the front desk to have a certain level of English. It could be in the last seven years there's been a deterioration in language levels of English in China, but I doubt it. There seems to be one person at the front desk of this hotel who speaks a good level of English, followed by the rest who speak a lower level of English. In the hotel restaurant there was only one person who spoke a degree of English. The rest of the waiters didn't speak any English at all. I find this really surprising in an Intercontinental hotel. I thought it was great to be able to practice my rusty Chinese, and I do sympathise, to a very small degree, with international hotels trying to recruit people with a good level of English as the workplace must be very competitive. However this is an internationally renowned brand in the second largest economy in the world. I'm sorry but I think the management needs to make more effort to improve the level of English of their staff. It just isn't acceptable in this day and age.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM