of TripAdvisor Travelers recommend this hotel
"Below standards and never improving"
The staff at the reception: clueless and useless teen girls. The room service: food brought from boys showing absolutely no social or courtesy skills. When you call: most of the time, the teen girl will sound like barking at you, in her poor English. You clearly bother her. Client base: Chinese wondering what the hell you White guy are doin there ... an upscale Western standard/design/values hotel. You want a taxi' Good luck with that. The concierge is nothing but helpful. Most of the time you will have to guess whether he called a taxi or not. The level of English is horrible at the reception. And the caring attitude is not a value shared by the staff at this hotel. Of course some bright sides, but not strong enough to recognize the usually great experience of staying at an Intercontinental. I agree with previous comments. You cross the street and go at the Westin and suddenly the experience of great, courteous and Western standard service is back. The question is where does Intercontinental BJ FStreet find its reception staff and who do (or fails to) trained them properly' Do they commit to a social experiment where they only hire people from the countryside and give them their very first job'
"ok business hotel but below Intercon standard"
Its located in what seems to be a converted office building. Nothing special, the Westin across the street is a much newer and better appointed hotel for a similar price. It seems this place is setup to cater to local Chinese tourists and lacks much of the food options and refinements I would expect from an 5 star hotel in Beijing. Both the bar and restaurant were way below average. I like the Intercon brand but this one is a miss.
"Really destroying the Intercontinental brand"
I used to love the Intercontinental hotels but the Chinese hotels are really destroying the brand. Blandly designed, soulless and lifeless lobby, cheaply constructed, poorly maintained (broken electrical sockets, bruised and stained furniture) and with lackadaisical service (lampshades a kilter), I have little desire to stay at another Intercontinental again. Just had Taiwan beef noodles ordered to room service as the restaurants were oddly scented and starkly empty. Regret eating the noodles that smelt a day old ... feeling ill now. Stayed because part of a group tour. Price is pretty unreasonable for the quality.
What A Disappointment.. We use Intercontinental Hotels whenever possible and expected the same level of service.. But boy were we disappointed ! The breakfast had a massive layout but the quality of food and service was poor and below standard.. Staff were ill trained to understand how to prepare a proper scrambled eggs, Poached egg and a half boiled egg..! For an example one member in our group wanted an half boiled egg.. She was asked if she wanted a boiled egg cut in half .. She gave up.. My wife wanted a poached egg and was given a fried egg..However on the final day of our stay I complained to Billy the Resturant Supervisor and he got it done! Laundry - no bags and list was available in the room .. By the time housekeeping understood it took 10 minutes (due to poor knowledge of English ).. I put the signage by illuminating "Do not Disturb" sign. The laundry lady sees this sign but calls from the floor phone to open the door to return laundry , thus disturbing me! (Usual practice is to slide in a polite pre-printed note) Next coffee and milk service in the room.. Only one milk pouch was in the room..After ten minutes of communication on the phone to housekeeping,one pouch was handed in to us.. However room quality was the same high Intercontinental standards!! We had a good nights sleep!!!
"Top line hotel"
Very impressive hotel. Large rooms. Great location, very convenient if meeting in the Financial District, and close to a metro station. Very large and well-appointed fitness center. Staff are helpful without being intrusive.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM