of TripAdvisor Travelers recommend this hotel
"Great Location and Excellent Services"
I received outstanding services the very first time I checked in at the Front Desk. Leona Yang not only took her quality time to explain to me the facilities setup in different rooms she also guided me to my room. The Club Lounge is located at the top floor commanding a nice view of the Finance District. I always received excellent services from Chiara, Ulrica, Rebecca and their team at the Club Lounge. The Club Lounge provided a good selection of snacks and cocktail food in the evening time; I really enjoyed them. Clyde Lu and his team at Concierge also provided dedicated services and professional advice for my travel needs and tourist information. The Hotel is located in the heart of the Finance District only five minutes walk to a major shopping mall and the Line #2 Fuchengmen Subway Station. All the major tourist attractions located in downtown can be reached by subway or taxi within 20 minutes. I stayed at a Club Room which was clean and comfortable. Both the living room and the bathroom are spacious. The room is equipped with a large writing desk which made my daily works in my room much easier.
"Bring a hammer..."
...In order to break more windows. Visited here in Feb where the temperature outside was a cool 4C but the temperature inside was very hot and claustrophobic. Even with my window open all day long there was no respite from the unbearably high temperature that described my environment. The temperature in the corridor outside my room was far more pleasant for example. My colleagues, who also stayed in other club level rooms, made similar comments - so not unique to my room. I've not stayed I similar conditions in a similar hotel standard for many years - especially new t in China. Intercontinental Beijing, you need to do better for your brand and for China - I would not recommend this intercontinental hotel or this Beijing hotel to anyone apart from those who like the temperature being that of a sauna which is out of their control.
A touch of luxury but I could tell a little wear and tear in the rooms. It was nice sitting by the window to see the incredible smog and traffic jam. I liked the soya bean and doughsticks at brekkie. But overall not very value for money.
"Below standards and never improving"
The staff at the reception: clueless and useless teen girls. The room service: food brought from boys showing absolutely no social or courtesy skills. When you call: most of the time, the teen girl will sound like barking at you, in her poor English. You clearly bother her. Client base: Chinese wondering what the hell you White guy are doin there ... an upscale Western standard/design/values hotel. You want a taxi' Good luck with that. The concierge is nothing but helpful. Most of the time you will have to guess whether he called a taxi or not. The level of English is horrible at the reception. And the caring attitude is not a value shared by the staff at this hotel. Of course some bright sides, but not strong enough to recognize the usually great experience of staying at an Intercontinental. I agree with previous comments. You cross the street and go at the Westin and suddenly the experience of great, courteous and Western standard service is back. The question is where does Intercontinental BJ FStreet find its reception staff and who do (or fails to) trained them properly' Do they commit to a social experiment where they only hire people from the countryside and give them their very first job'
"ok business hotel but below Intercon standard"
Its located in what seems to be a converted office building. Nothing special, the Westin across the street is a much newer and better appointed hotel for a similar price. It seems this place is setup to cater to local Chinese tourists and lacks much of the food options and refinements I would expect from an 5 star hotel in Beijing. Both the bar and restaurant were way below average. I like the Intercon brand but this one is a miss.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM