The Hotel is very Old, the furniture belongs to the 70`s and the only upgrade they have done since is coloring the walls. The carpets smell bad, and the walls are a bit dirty, it is not a well maintained hotel. The staff is not 5 star trained, and the concierge have absolutely no good tips for someone looking for leisure or chic restaurants. And the worst part is you have to pay 15 euros, to use the saunas which are old and poorly maintained, it is not what you expect for a hotel like this. I have never been disappointed with the InterContinental Group, but this hotel for sure is one.
"Great service for an amazing price"
I stayed at this hotel during a business conference in Berlin. Everything about this hotel was awesome. Great location close to restaurants, malls, local attractions etc. The staff was very friendly and restaurant is amazing. Chef making omelets was very friendly and did an amazing job. We had a business event at Hugo and the views and the service was appreciated by the attendees. Spa is great with dry and wet sauna, pool, heated recliners etc. TV channel does not have options for people traveling from US but its not a inconvenience.
"Nice, as expected"
I was only here for two nights, and didn't spend much time in the hotel itself. But it was a very beautiful hotel - though, when I arrived, they were doing some construction for a huge gala ball there that night. So, there was some interruption in a few of the normal lobby amenities. My room (on the 7th floor) was nice, with elegant touches and decor. A coffeemaker was provided. I ate only room service, which was very good and quick. (They bring a TON of food, even for one person, so order less than you think you need!) The staff was friendly, and spoke English well.
After many phone calls and told we would have a double room to sleep 4 with breakfast. We arrive after our overnight flight. I'm checking in and they are telling me there are no rooms for us. I'm very calm and asking them to doublecheck,I have confirmation numbers and the names. The man at check- in is getting louder and louder as he speaks to the point that I notice people turning towards us to see what's happening. I calmly tell him im uncomfortable with the way he is handling this. They stick us in a room that does not sleep 4. I'm jet legged and turked from the rude treatment. There is a knock at the door it's housekeeping' I tell them the room has been done,they go away then are back 10 minutes later when I open the door they come in and start cleaning!!' I call the front desk they tell me to come down to get a new room. Couldn't send the key to me so I have to schlep luggage to the front desk. They give me a room and guess what' no breakfast included as promised. Still the rudeness. They boast the rooms decor. Over done and poorly done. Bathroom has a open concept to it,Why' Water goes all over the floor when you shower. A glass window that looks into the sleeping area so no real privacy. Stupid and annoying. The bar area is closed to us because of some convention, which prevented us from many parts of the hotel and we have to show our ID and keys to prove we are staying there several times. We stayed 4 or 5 nights. Sadly this was the Berlin vibe for us. Not a pleasant stay and I was so looking forward to this lag of our trip. The Intercontinental is a rude time warp that was way to self important. Not worth your travel dollars! Don't rent from hertz if getting a car,so ridiculous the hoops they put you through. Uughhhhh~
"Good as expected"
You know what to expect and they deliver consistently Very friendly staff: Checkin, concierge, breakfast area, room service. The concierge restaurant recommendations were spot on. The breakfast area got a bit too crowded but it was Berlinale weekend. Beads are a weak point here and at all the interconti hotels I have stayed lately. They have not heard of the standard in all their competitor's top hotels. The soft topper layer. So if you like very hard beds this is what you get.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM