of TripAdvisor Travelers recommend this hotel
This was a once in a lifetime experience. The island is unbelievably beautiful. The people that work here make sure you will never forget your experience. A must! From the moment we arrived until we left we felt like we were The only ones there. Your treated as king and queens. The food is excellent and the bungalows are AMAZING. Thanks to all the staff!
My second stay here in two years at this expensive resort because I could not get enough of it last time. The staffs, the rooms, the beds and pillows, the setting, the vibe, the beach, the activities, the lagoon are all wonderful 5-stars caliber. However the food quality is pretty bad for a 5-stars resort and hadn't improved since my last visit. I now understand why they charge for nighttime boat to mainland to prevent people from eating out, yet people still pay to go to mainland to eat. Breakfast is decent but the same everyday...cold miso soup, fake meat sausage, stale pastries and fruits. Where are the local fruits like passionfruit, mangosteen, rambutan' Why so much canned fruits' Lunch is pretty good as it is typical beach lunch food . The $94 dinner buffets are so bad you will crave your local $8 Chinese lunch buffets. The a la cart menus are uneven with ridiculously tiny portion (photo). I love this resort but wish they step up their food quality to match is 5 stars status.
"Unpleasant Dinner Experience"
If there were a 4.5 star I'd rate it that. It's a really beautiful hotel even by Bora Bora standard and the staff were mostly very friendly and professional. But our experience with the same waiter 2 nights in a row were just unpleasant. There were 2 restaurants open during our stay. One called 'Reef' which serves more upscale seafood dishes and the other one is call 'Sand' which also serves sandwiches and other snacks. They were both rather expensive (average around $100 per person, for a 3-course without wine) We tried dinner couple of times at the Reef first, as we have vouchers that are for free 3-course dinner. But the wait time was also a bit long, the lead waiter, which was the one that takes orders, was not friendly and sometimes just snobbish. he seemed even more unhappy after we pointed out an error on our bill that night. The lead waiter in the Sand restaurant, where we had lunch couple of times, were a friendly and delightful person. so we decided to have dinner at the Sand instead. Unfortunately we found out the the hotel shifted the lead waiters and we ended up with the waiter we did not like in Reef, and this time he messed up both of our orders. First he doesn't even know the dish I ordered had side dishes and we have to remind him that. Then he ordered wrong dish for my wife, after my wife told him that, Instead of apologizing, he actually tried to talk my wife into taking the dish as it has similar ingredients. This is not the level of service I expect at a 5-star hotel.
"Living in a Postcard!"
Just returned after a week in paradise. My husband and I booked a package deal trip via Costco Travel and stayed at Intercontinental Moorea Hotel (3 nights) and Intercontinental Bora Bora & Thalasso Hotel & Spa (4 nights) April 5-12, 2017. There were some discounts during this time as both hotels were experiencing some construction. They were constructing 2-bedroom overwater villas on the tips of the horseshoe docks. As a compensation to guests, Costco was giving everyone daily buffet breakfast and daily 3 course dinners, and a $150 beverage credit which really came in handy as this resort is spendy (which we knew ahead of time). The trip was on our bucket list and it was lovely to finally be able to go for our 10 year wedding anniversary. This portion of my review is for the Bora Bora & Thalasso Spa portion. After 3 nights in Moorea, this was the nicer hotel of the two. We were taken by boat taxi into turquoise blue waters after we arrived at the Bora Bora airport and flower lei's placed around our necks. Our luggage was taken care of and we got a wonderful warm greeting with a conch shell onto the docks. We were given a quick tour of the resort and then a cold beverage. Our bungalow wasn't ready as it was 12pm and check in wasn't until 3pm so my husband and I decided to go to the spa to relax. Spa: The best spa in the world, and we have been to many spas around the world including Europe, Bahamas, Mexico, US Virgin Islands, Las Vegas, etc. The location of the spa is perfect and we enjoyed a couples 80 min massage on tables that overlooked straight down into the lagoon. Seeing little fish under you was amazing! Another treatment I received was a rainshower massage under jets. It was wonderful as I had a mild sunburn and it was very soothing. At the spa couples outdoor area they have rain showers, jacuzzi jet tubs, sun bathing areas, a tea room, a steam sauna that got incredibly hot, etc. The BEST thing about this spa is that it is CO-ED. You receive a basket with a locker key, flip flops and a pareo. I hated getting separated from my husband at other spas I have visited, after all, we were on the island together as a couple and didn't want to be apart! This hotel is 80%+ honeymooners with very few families/kids. Food: There were 2 restaurants: Reef and Sands. Very good food and service (Antoinne was amazing, he actually caught us off guard because he knew our names before we got to the restaurant!). I especially loved how they had gluten free bread available for my husband who has an allergy, the resort really goes out of their way to accommodate everyone. We got to sample lots of delicious dishes and try mahi mahi, Tahitian style tuna fish salad with coconut milk, etc. Bar: We hung out at the Bubbles Bar for an hour or so before our dinner every night. The drinks were interesting and different and we loved our bartender Simon. It was a pleasure seeing him every night! The drink prices were probably one of the most expensive prices we have seen, even higher than luxury resorts in Las Vegas ($24-30 per cocktail)...but again we were prepared . The resort felt empty and hence, this bar was never busy. We were the only couple sitting there and felt like we had the place to ourselves....think of "Arthur" from the movie "Passengers", it was just Simon and us. We also loved his own creations that were off the menu! ..) Pool & hotel grounds: The pool is beautiful and you never had a problem finding a reclining chair. Very clean hotel grounds. Hammocks and lounge chairs everywhere to relax. They had a live music in the evening on the beach and it was very romantic. Borrowed their snorkel gear and did some paddle boarding one day which was fun! Construction: As previously mentioned, there was construction going on at the hotel We arrived on a Saturday so there was nothing going on during the weekend. On Monday we did here some drilling and tapping noises on the overwater 2 bedroom bungalows at the end. They also did some deck maintenance on the villa next to ours so that was a tad annoying. We decided to do a day excursion and explore the island of Bora Bora for that day. Rooms: Very clean and beautiful! Just like you see in the movie "Couple's Retreat". I came for the overwater glass coffee table and I got that along with a lovely room and a deck with a lovely view of the mountain! Loved the spacious bathroom and it was nice to have a large closet to hang up my items. Beds were very comfortable as well. Free water delivered daily to the room was also a bonus as bottled drinkable water is hard to come by. You get charged $7 for a bottle of water at dinner where in the USA water is free. Do not hesitate to book this hotel. It is pricey but worth it to be in paradise. Wonderful views, staff and service! It truly was like living in a postcard.
"Remarried in paradise"
We went to Bora Bora to celebrate my husband's birthday and he asked me to remarry him in a cerimony according to the rituals of the people there. His choice of the hotel was specially because of the type of cerimony they have there. I have to say it was unforgetable! We spent a week there and till this date I see myself smilling when I remember those days. The spa was excellet, breakfast wonderfull and the staff all very friendly!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM