of TripAdvisor Travelers recommend this hotel
"Watch your bill!"
PROS: Upon check in we were a little blown away by the attention to detail. The ambassador check in area is fabulous at least. The property is gorgeous! Staff is extremely friendly. Every time we came back to the room there was something new...from Valentine's chocolates, an invite to cocktail party, fruit, etc. CONS: We did not receive an upgrade, which I was sort of expecting considering that it was Valentine's Day and I'm sure the property was booked. But we did have two serious issues. The first being that during our 2 night stay we had to go to the front desk 4 separate times to have false charges corrected. The man who said he was the "manager" argued pretty heavily and refused to remove them. That is until I found proof (emails, receipts, etc.) to show that the charges were indeed false. Otherwise, I'm sure our card would have been charged for these amounts anyway. Second, do not expect "to-go" containers on the property. We were told that this was done away with after a guest left out food and then claimed that it was poorly cooked (which is understandable). We were told that it could be delivered to our room by room service to ensure that it was stored in the refrigerator, but at a 10% charge. The kicker...room service left our steak on the coffee table! Enjoy the resort grounds, they are amazing! But pay close attention, it seems that they will tell you whatever they can to get more money. It was definitely a shame that our first visit to Bora Bora was interrupted so many times just to make sure that everything went smoothly.
We traveled to the IC Bora Bora Resort & Thalasso Spa to celebrate our "cancer moon" as I celebrated 5 years in remission. We spent 5 nights at this resort after staying 2 nights in Tahiti and 3 nights in Moorea. We booked our trip through Tahiti Travel Planners which made the entire trip seamless! This was truly the highlight of our trip. It was also the perfect order to visit the islands. We didn't realize when booking this trip that it was rainy season (our fault) so our arrival to the resort by boat took place in the rain. As soon as we arrived to the dock, our golf cart was waiting and the porter took our bags and placed them in our over the water bungalow or villa. The check in process was easy in the open air lobby. When we entered our villa I was immediately overwhelmed by the size and views! The photos don't do justice. We had an Emerald view which faced the resort but it was just fine for us. We could see the mountain right out of our front door as we were in Villa 105. Since this was off season, it was quite private and we enjoyed our time at the resort. For the first few days the Reef was the only restaurant open for lunch and dinner. The breakfast buffet was great...lots of options. Then we were able to have lunch at the Sands once the weather cleared. The food was good..not sure I would call it 5 Star however, the gourmet restaurant was closed so we couldn't try it. Everyone working at the restaurants were incredibly friendly. The Bora Bora Colada at the Sands bar is great...you have to try it!!! We enjoyed a spa treatment together and it was incredibly relaxing. When lying face down on the massage table, you can see the fish through the glass bottom floor! The only down side of the spa was the lack of soap, shampoo and conditioner in the showers. Apparently I needed to ask for it and they would have provided it. As IG Ambassador members, we were invited to a managers reception and it was awesome. We had endless glasses of wine and champagne as well as passed appetizers. Very nice touch! This resort is truly paradise. I was so sad to leave and would recommend more than 5 nights at this resort. A few tips... Purchase liquor in Tahiti and bring with you as this resort is on its own motu. There is boat shuttle to the main island to the other IC (Moana). There are some supermarkets on the main island to purchase snacks and liquor as well. After seeing the IC Moana I am thrilled with our decision to stay at the Thalasso was the right choice!!!! Bring blow up floats to use in the lagoon. I couldn't find any to purchase in the resort boutique. There aren't many fish to see in the lagoon though I did see puffer fish, sting rays, and several other colorful angel fish. We brought our own snorkel gear but you can borrow from the pool area. We did take an excursion to see the stingrays and black tip sharks with Moana Adventure. Take a walk around the grounds and check out the ocean view behind the chapel. It is am amazing view!!! I waited so long to visit this amazing paradise. It far exceeded my expectations and I would love to come back for a visit in the future!
"Oh so sweet!"
Just returned from a fantastic time in Bora Bora Thalasso resort with my wife. The resort is immaculate and serene. Everything is top notch and nice. We had the diamond Otemanu view and boy we loved every minute of it. Our bed looked straight out to the mountain with no visual disturbances. This place is truly heaven on earth. The shuttle to the island resort is very nice as well. I would say if you stay here and have a bad experience, then you should probably save your money and stop traveling because the staff and people are as great as the property itself. Let me also say that tipping isn't customary here but show some appreciation when a job is well done. Will need to come back eventually and this is where I will come to.
Four years ago we visited Bora Bora and it was a great experience. We decided to go again in 2017 and we chose to stay at the same hotel as before, Intercontinental Thalasso Spa. Our vacation got even better than the first time. The service is beyond expectations. The staff is friendly and helpful, and we found pleasant surprises in our room every day. Complimentary fruits and beverages were left in the room every time the room was cleaned. The staff knew our children's names and left in the room complimentary cookies with their names written on them. Since 2015 the hotel is managed by Mr. Stephane Massarini. He takes time to personally know each of the hotel's guests and to make their stay as pleasant as possible. I didn't feel more welcome anywhere in the world. For those traveling with children: there were not many children in the hotel during our stays. Many customers are couples in a romantic getaway. But in my opinion the hotel is family friendly and my children had a great time each time we were there. Children can be involved in many activities: we took kids to snorkeling, ski jet tour, ATV tour.
"Amaizing location, great Thalasso SPA"
We have been living in Bora Bora for two years and a half. We where there when the Hotel was built, and had chance to enjoy the Thalasso SPA more then once... I recommend to spend at list an half day entry in this unique thalasso, you will enjoy water treatments which are extremely beneficial; the water is directly pumped up from the lowest lagoon depth, which made it particularly rich in minerals.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM