"Pre cruise bordeaux"
We arrived to find we were upgraded to a junior suite. The reception staff was extremely gracious. Upon entering the room which exceeded expectations I was thrilled as The salon was followed by a beautiful bedroom, 3 balconies facing in different strategic locations was the icing on the cake. It pays to be a honors member. Looking forward to recommending this property to others as the location is ideal as well.
"Dark tiny room, just not a 5 star experience at all."
The hotel is all about the location, which is great. I was very disappointed in the room. I have never been in such a small room in a 5 star hotel in Europe. It also was very dark with hardly any hint of daylight. Once you got out of bed you could either go to the bathroom or sit back in bed, crazy small. Be sure you ask about the room size when booking. We didn't and paid a premium price for a special occasion which was much better spent outside of the hotel. We also attended the breakfast at the hotel. It was a nice selection but totally overpriced. The service also was poor. They only came to the table once to offer tea, coffee and get our room number, then never spoke to us again. They were very quick to remove silverware and plates but did not replace anything. We felt like we were being hustled out of this very expensive breakfast, even though they were not busy. It just did not have the service of a typical 5 star hotel. We paid less for 3 course dinners in the city and this was just breakfast.
Overall the hotel fantastic service, great location. I didn't love the position of the wc relative to the bathroom. There should be sinks in the wc. Also needed more light in rooms. Decor is lovely!!! We really enjoyed staying there and would recommend.
"Drinks at the rooftop bar"
This must be THE place for a nightcap in Bordeaux on a beautiful balmy summers night! Chic, luxurious, classy and with excellent service this really put the icing on our cake at the end of a wonderful ladies celebratory evening out!
Beautiful setting for evening drinks in Bordeaux. Staff very friendly and welcoming with excellent live music in the bar. Would definitely recommend a visit to this beautiful hotel in the heart of Bordeaux.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM