"Weekend family trip"
excellent location for visitors to UCLA campus as it quite near. Excellent and courteous staff. Valley parking attendants were attentive and superb!! walking distance to Century City mall were you can shop and dine. Also plenty of restaurants to choose from..
My husband and I are definitely fan of this hotel, I mean this chain. Stuff are amazing, can't say enough about them.place is super clean and organized. The rooms are big. You can go wrong choosing to be at an Intercontinental Hotel!! If you travel a lot, think about became an Ambassador of this chain, you will love it all the complimentary things you will get!!!
We got incredible service from upgraded room to multiple comps. The hotel is very bright and crisp and the lobby has that fragrant scent that helps put a smile on your face. Walking distance from great coffee and food locations and very centrally located to everything else on the West side. Thank you hotel staff for making our stay memorable.
Checking in was easy. Housekeeping is too good to complain. Location is great, room is quiet.the onsite restaurant,Mari , is worth of going. The front dest is helpful, will definitely go back again. Enjoy the view from the balcony.
"Service helped overcome the imperfections"
I recently stayed 4 nights in a 1BR Executive Suite with Balcony (corner room). The living room was a little cramped with the sofabed pulled out for 2 kids, but it was serviceable. It was disappointing to arrive and find that 2 lightbulbs were not functioning (including 1 over the sink, making it difficult to put on makeup), a noisy A/C unit that kept the family up at night, no privacy sign, and none of the standard bathroom amenities you'd expect from a 4 star hotel (q-tips, sewing kit). Once we complained about the lighting and A/C, Mr. Adewinmbi quickly got the engineer to fix the lights and look at the A/C. He was very accommodating and I could see he was making every effort to make sure the family was comfortable and well taken care of. It seemed like if we raised any issue to him, he would take care of it. We let go of the minor issues like having the privacy sign disappear after appearing for a day, and never getting the bathroom amenities because Mr. Adewinmbi had made such an effort to overcome the big issues and make our stay so memorable.. The hostess at Mari and the house car driver provided excellent service as well.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM