"Lobby food excellent "
Visited the hotel on Christmas week to catch up with a friend and we decided to eat in the lobby area rather than the restaurant. The lobby was beautifully decorated for Christmas and staff were attentive and plentiful. We had the burger which was fantastic. Well presented and the best chips I had had in a long time. We had two glasses of white wine expertly chilled. Could not fault anything and will definitely visit again soon.
First stay at this hotel and quite disappointed. Being fortunate to stay in a number of five star hotels for work purposes, I really felt this fell short on a number of matters. First of all I find paying for parking at such an establishment completely unacceptable. This is simply profit mongering. The breakfast service while friendly was under par, with a wait to be served tea and coffee and no clearing of crockery throughout a 45 minute breakfast. The self-serve coffee machine was out of service and took over ten minutes to be re-filled by staff. The bar area is not pleasant, with tables not being cleared and a long wait for service. Christmas is of course a busy time but staff shortages, or inefficiencies, really were apparent. Bedrooms were suffice, big bed and large bathroom. Cleanliness was fine except for an awful greasy window where the previous guest had had a field day drawing faces across the panes! It was hard to miss so a real fail for the cleaning staff not paying attention to detail. Spa was nice but very few chairs surrounding the pool. Most likely a nightmare during busy times.
"Most Cosiest Bed Ever 🛏🛏🛏"
We booked to stay for three nights with breakfast included. Travelled down on train from Newry to Connolly Dublin. Train tickets booked online at £25 return. There is car parking at the hotel for 16 euros per night, so all in all train for us was best. We got the dart from Connolly to Sandymount. Its 2.20 euros single journey or roughly 6.85 for two return. Sandynount dart was literally a two to three minute walk to the InterContinental. On arrival you will appreciate the beatiful fountains and actual building. All very grand. We were welcomed by Manny, he was very helpful and friendly. Our room 309 was really lovely. Very very clean with a balcony looking on to the front of the hotel. I must give credit to housekeeping. I think sometimes they get forgot about. They did an impressive job everyday..folding clothes..tidying up. Real five star treatment. Only one very small niggle, there was no turndown service in the evening. That would have been nice and added to the five star experience. On the first night we dined in the lobby. I had a nice chicken broth and delicious rye bread. Chris served us in the bar. He made great efforts to chat to us each evening and made our stay more enjoyable. The first morning we were welcomed by Jacqueline. A real five star hostess who explained the buffet. There is a great selection on offer with delicious home cooked omelettes. The sausages and bacon were also first class. I asked for the rye bread and on the last morning Shannon kindly give me a loaf to take home which really pleased me. The bed was so cosy..I did not want to leave. We slept very well. The hotel was peaceful at night time. This hotel is not too far from Dublin. We got the dart to Pearse Street and walked to Grafton Street. One evening we went to Brookwood for dinner, which I have also reviewed and got a taxi back which was 9 euros. One thing I really loved was the gentleman playing the piano in the lobby at night time. He was excellent and very relaxing to listen to. We also went to the pool and used the jacuzzi. The staff here are all very friendly. Carla on the breakfast team also gave excellent service. I can't remember the ladys name who checked us out. It began with J. She was very professional. Thank you InterContinental for a lovely relaxing stay. I hope we return again this year.
We booked directly with the IHG website for one night stay with breakfast for a special occasion, there was no door man to open the door as we had a buggy and a small luggage. We were greeted and checked by Tara in the reception and I must say she did a good job in explaining everything, she just did what she is trained to do. We were allocated initially beautiful recently renovated room in the 3rd floor The hotel is under going some renovation (rooms only I believe) so there was intense loud noise , then were allocated a junior suite while it was specious the furniture was really outdated and very old, that being said we enjoyed the stay and it didn't impact our stay at all. I was actually glad that IC finally said good bye to the Agraria amenities and the it was replaced with L'Occitan bergamot & Orange amenities . The breakfast is nothing to rave about and it's not to be compared with IC in Asia for example , but it was sufficient and you won't leave hungry as it included everything, staff were mostly nice at the breakfast , Now the negative point at the breakfast was the muffins are not home made they were individually wrapped commercial ones, you don't expect that quality to be presented in the IC , I'd suggest it's better to be removed from breakfast as it was not fresh and it really breaks into pieces when you try and eat it. Check out was done by Robert who was also very professional. In conclusion we enjoyed our stay and would stay here again
"Good stay - mixed experience at the rest"
I just spend few days with my family at the Intercontinental Dublin . We have stayed there previously and always left with good memories. However, this time around it wasn't as good as we expected. On Wednesday we went to have breakfast at Seasons restaurant. The place was completely full , line outside the restaurant so long that it took 30 minutes to get a table . After we were seated we checked the buffet which was extremely untidy without much food left . Most of the staff that we remember from our previous visits has left the hotel . We saw a lot of other staff wearing black uniforms, however, they looked lost , confused and unwilling to help with anything. When asked a question , no knowledge about the buffet or if menu was available. Total shock . On Thursday we decided to have breakfast in Sandymount which was a lot more relaxed and no drama . We decided to return and have our last breakfast at Seasons on Friday . The place was extremely busy once again , however , this time around we were able to see few familiar faces . It made a such a huge difference. Reika , Andrei were absolutely flawless . No matter how busy it was it seemed they were always around clearing , serving and taking orders. They had the time to say hello to us and still keep an eye on other guest . We also had a chance to meet Sam who was like a speeding bullet . He was everywhere and always smiling . Shannon was amazing with explaining the menu options and the buffet . Thanks to them we left the restaurant with a smile . We were also given few warm croissants fresh from the oven to take with us to the airport .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM