On arrival staff were extremely pleasant and helpful. We were there for a function that was being held in the hotel. We checked into our room ( we had booked a triple room ) on going up to the room we realised the extra bed had not been put in the room as requested in booking having being advised on check in that it was already in the room. However once we phoned reception it was put in promptly. We had a sit down meal at the function the food was beautiful and the service was top class. After the event had finished we decided we would finish the night in the residence bar...big mistake, on arrival to the residence bar we were asked our room number which was not an issue, quite understandable that residence only could use the bar! However when ordering drinks one of my friends whom was sharing the room with us was told she could only get two drinks as there were only two people in the room that we were staying in. She advised there were three in the room but she was buying a round of drink for friends (whom were also residents) and would require more than 2/3 drinks to do so but the manager was having none of it and 3 drinks was the max she could purchase. I arrived in the residence bar shortly after this and went to order myself a drink and was told no you cannot have a drink as the girl you are sharing the room with has used the quota for your room so take it up with her. The manager was quite abrupt and to be honest extremely rude she kept on speaking over me and just told me to take it up with my friend. In the end I just asked for a water to which she practically slammed on the counter in front of me. I was so annoyed that a hotel of this calaber would treat guests in this manner that I left and went to bed. The room was lovely and spacious and beds extremely comfortable. The next morning we had a man (staff member) walk into our room at 10.50 unannounced and we didn't hear the door knock. I heard the door open and jumped up to see what was going on, he ran out of the room with no apology. We went to check out and the girl on reception was extremely polite and customer friendly, we were not going to complain about the events of the previous night however when the bill was produced there were two rounds of drink on the bill from the residence bar and from my previous comments...We could not get more than 3 drinks!! So it was inaccurate. My friend only signed for one lot of drinks which she had a receipt for. We then proceeded to explain to the receptionist what had happened in the residence bar. She was extremely apologetic and called the duty manager. The duty manager was also very apologetic and advised that it was not their policy to only serve a limited number of drinks per room in the residence bar and that she would look into it. She took the drinks off our bill. The hotel is a nice hotel with a good location to Dublin and the majority of the staff are extremely friendly however after my experience I would give it an average rating.
"Cannot fault it! "
From arrival to departure this hotel was flawless. They offer a valet parking service so we were able to quickly drop off our car and check in. Check in was quick and painless and the the receptionist was very helpful. The hotel was beautifully decorated for Christmas and there was a fantastic atmosphere in the place. Every staff member we met was friendly, helpful and professional. The room was lovely with a very large bathroom. The shower was nice and powerful. There was a few nice touches eg shower cap with hair tie (women will appreciate this), complimentary bottle of water etc. We a had dinner at the hotel and the food was simply lovely. The service was quick and staff very friendly. We had breakfast delivered to the room the next morning for a small extra cost. This took about 20 minutes to come from phone call to room. Breakfast comes on a handy table so no need to transfer if from cart to table, just pull up a chair! Apart from the toast being cold breakfast was very tasty! Check out was nice nice and quick and the valet delivered the car quickly to us. I couldn't fault the hotel, it is well worth the money.
"Unparalleled 5 Star Service!!!"
We were upgraded upon arrival to a suite that was spacious enough to live in for a month. Breakfast dining and afternoon tea were superb. Tara, Jane and Carla were classic customer service experts. Mark Flynn handled one minor issue with truly 5 Star attention! We had traveled throughout Europe for six weeks; this was one of our best stays.
"Meticulous Service "
Loved the experience from check-in to check-out. From the minute you enter the gate you know you are about to spend a great time. The rooms are spacious and very tidy. I liked the complimentary hot choclate idea. It helps in a cold weather. The only take on the experience is that it is far from city center and main attractions.
"Not a 5* experience :("
I booked two twin rooms for myself & 3 trips going on a one night escape to Dublin. We have previously stayed in the Shelbourne & the Westbury. The Intercontinental is not a patch on either. The common areas are beautiful & have that luxury feel & the staff we encountered were lovely. However our room was horrendous, really dated & cold (no luxury feeling & no ambience whatsoever). We called housekeeping who said the heating was broken & couldn't be fixed, so they brought us a small plug in radiator. It was freezing getting changed for dinner. We went to our friends room & theirs had been renovated & was much much nicer AND they had been left fruit & chocolates on a slate, which we didn't get !! - & we were the ones with the old fashioned room with no heating !!! the difference in the 2 rooms was shocking & they were booked at the same rate but we didn't have the same experience -far from it. Breakfast was good (no a la carte though which I would expect from a 5*) I wouldnt stay in an unrenovated room, not worth the price. Last but not least we had pre dinner drinks in the lounge, drinks were slow to come & when we gave our server €50 for the €42 drinks bill he never gave us any change, perhaps he thought the €8 (20%) was his tip but that was our decision to make surely' On check out we weren't asked how was our stay but I mentioned we were horrified with our room & she said she would make sure we got a renovated room next time. In the Shelbourne/Westbury/Merrion you get the top class luxury, the service, the feeling of being a valued customer, can't say that about this stay I'm sorry to say. Yes it's a bit cheaper but there's good reason for that.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM