of TripAdvisor Travelers recommend this hotel
This sunday afternoon my friends and I enjoyed our afternoon cocktail at the bar lounge. The ambiance is cozy and comfortable with live jazz music by a pianist. It was great! The barman was very friendly to open the Fumoir for us to smoke our cigars which is located on the 1st floor just above the bar. But once settled we never saw him again. We had to call the hotel, where the concierge transferred our call to the bar for us to order our drinks. If the barman decides to open the Fumoir at least we should be informed that there won't be any service. My friend has a 4 months old baby and I asked the barman if he could heat up the baby bottle by bain-marie (water bath). He explained that it wasn't possible but he could heat up by microwave. I agreed. When he came back with the baby bottle there was 20cl of milk left in the bottle. He explained that their professional microwave was too powerful and the milk overflowed. My friend had to leave right away because she had no more milk for her baby. After paying our bill, i confronted the barman for an explanation and an apology. Knowing that he went into the kitchen for the microwave how is it that he wasn't able to use a bain-marie. It was around 18:00 and surely the kitchen staff was there if he needed help. Really inexcusable. Plus instead of just apologizing he kept defending himself with excuses saying that I never asked for a bain-marie. My friends and I work in hospitality management in Geneva and the key rule for any client is The client is always right. But none the less, If there is a misunderstanding all we ask is for a truthful apology and not being accused on my word.
I spent a week here in February, 2016. In November, faced with having a night to spend in Geneva before returning to the States, I wanted a hotel fairly close to the airport but not at the airport. The Intercontinental had a good rate, so I reserved a room. This was a large corner room, with two sides of windows offering an expansive view toward the Lake and downtown. It's unfortunate that I was only there for one night, and alone, as it would have been a very comfortable place to stay for a while and with a companion. As did during my prior stay, I enjoyed the downstairs lounge, though prices are a bit steep. The atmosphere is warm and relaxing, very good after a day spent traveling. I plan to return to Geneva in a couple months, and would definitely be happy to return to the Intercontinental.
We've been to Europe for our honeymoon for 2 weeks. I just have to say it is the best hotel we've stay during our honeymoon, Staff is very friendly and helpful, pay attention to details. We stayed there for 3 nights. Totally fall in love with this city. we'll definitely come back again.
"Good service, bit far from the lake"
If I'd stay again I probably choose a hotel that is a bit closer to the lake. The hotel itself however is good. The reception and restaurant staff all very helpful and the breakfast choice is extensive
"Great place to stay!"
The staff is very professional and friendly. Special mention to Adrien at the Front Desk and to the team at the lobby bar (Eric from Marseille and Stephane) all very attentive! The rooms are very comfortable and the housekeeping team do a great daily job. I will certainly return to this hotel during my next visit to Geneva.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM