Located right in the centre of the capital, just a few minutes away from the largest airport in the country.
Our stay here was nothing short of fantastic. The service was hard to top. Will stay here again in 3 months.Comment of J. Trevor , Canada the 2016-12-23
The Intercontinental, as part of a huge chain, was as expected. The location of the hotel is fairly good. It's up hill from the main squares and water front, but it's a hilly city, so a hill or two can't be avoided. There is a lovely park outside this hotel, so pleasant views from the funky corner windows. The rooms are pretty average and include everything expected at this standard of hotel. Breakfast was fine and included hot and cold self selection however it did cost 18 euros per person. So, no faults but no wows!
"Atttractive Location, great views of the city, quality where it is in short supply"
Headlines: Positive: • Attractive location beside Parque Eduardo • Great views of the city, river and area from the higher floors • Good quality, very well maintained hotel in a city where today this is rarely the case • Friendly helpful staff • Great, knowledgeable, helpful and approachable Concierge • Well run Executive Lounge • Excellent Breakfasts – and I have never ever before been offered cow’s, goat’s and sheep’s butter choices • Free flow Tattinger champagne in the Executive Lounge -5PM to 7PM – this is a first too. • Well-appointed rooms and unable to pick any faults at all I my room – just about unique! • Very comfortable bed and pillows Detractions: • No dedicated Executive floor • No dedicated Executive Floor check in • Housekeeping failed to replace the tea and coffee milk containers one day. I felt it very poor that when I contacted housekeeping for some and said fresh milk would be better I was told “that is room service and chargeable”…. • Dark “prohibition style” bar – you can however be served in the reception lounge. TIPS!! 1. Lisbon is a VERY hilly city. The subway system is very efficient and a good way to get around. When going into town walk DOWN to Metro Station “Pompal”. When coming back (very uphill) go to Metro “Parque” as it is level with the hotel and a pleasant walk through Parqu eEduardo. 2. For travel using all the city modes of transport – including the funicular and elevator but a day pass from the hotel Concierge – very good value and so easy. 3. For the best quality and best priced seafood take the ferry across the river from “Cais do Sodre” over to “Cacilhas”. Not a tourist area! Lots of great seafood places at the ferry terminal and main street where the quality is best and the prices best too. DO try the freshly grilled sardines….. 4. While you are there have a look at the lovely old sailing schooner with lots of cannon in the dry dock.
"Needs to do more for tourists"
My wife and I stayed here for 5 nights so I could get my IHG points. Although I got my IHG points we weren't allowed to use the Club facilities (which was one of the points of staying here). The staff were all very pleasant and helpful and the room was nice and clean, the bed especially was very comfortable. For 3 of the 5 nights the hotel had conferences/seminars so it was full of business people who were milling around reception, the bar and restaurants. We had breakfast one morning and ate in the restaurant one night. The meals were delicious and service was good. Overall we enjoyed our stay here; however - the hotel is a long way from the centre of Lisbon and is at the top of a steep climb from any metro station. When we checked out I suggested to the receptionist that the hotel management provide a shuttle service to the centre of Lisbon as this would make it more tourist friendly.
We kind of ended up in the Intercontinental Lisbon as there was a really good deal with British Airways including flights and half board for a short trip to celebrate the New Year. It was one of the best New Year trips we have done, a big part of which was down to the hotel and their wonderful staff. We have stayed in Intercontinental hotels in the past and knew that we should get something decent, even given the low cost of the package. No need to worry - the hotel is stunning. Our check in was dealt with easily and with great warmth from the reception staff. We were soon up in our room to begin our break. The room we had picked overlooked the city (fabulous sunsets and great views for the New Year fire works). Typically well appointed with a huge very comfortable bed. The bathroom was good with a strong shower and nice toiletries. The free wifi was a good strong signal and speed. The gym was good - ok, so we probably didn't need to visit after all the walking, but it was good to stretch out all the same! As I have already mentioned we had managed to get a good deal on a half board plan - this was great. I'd never worry about eating in Portugal as you know there's something magnificent out there, but at the same time it took one less decision out of the trip every day. The menu is small to choose from at dinner, but the quality of the food was extremely high. The restaurant staff got to know us very quickly over the few days we were there and even made sure we were able to have a table for dinner on New Year's Eve which was most unexpected (we had been told by reception we'd need to eat at lunchtime on this day, but were told otherwise by the restaurant). The big surprise was that drinks (including wine and beer) were included with the cost (not sure if this is the case on all half board plans, or we were just fortuitous in the one we had picked)! Breakfast was a good spread, but felt a little busy as it's a big hotel so everyone seemed to descend on the breakfast restaurant at the same time! The hotel is located on a hill, which after a long day of walking all the other hills (up, down, up and then down again...) was occasionally not what you wanted to see! But the hill means views all the way to the water across the city, which cannot be complained at!! It's easily walkable to the main sights in the city and the metro system is also close by (at the bottom of the hill) which means it's easy enough to get to and from the airport. We'd highly recommend this hotel!
"When is 5 star, 5 star '"
The usual capital city large chain, top brand "5" star hotel but what makes 5 star in this day and age' Our deluxe room was furnished well and in excellent condition and the whole hotel decor is tasteful. However again as a loyal IHG member of 20 yrs there was no access to the club floor, yet again the ocean liner dollar visitor goes further than a loyal brand customer. Firstly there is no swimming pool/spa when many 4 or even 3 star hotels have such a facility, should a 5 star hotel be providing such facilities, surly' The 5 star is all about imagine and that is evident upon arrival. Concierge presence that will perform any duty a rich lazy stay in tourist requests BUT go behind the scenes and this is where every hotel manager should know how their operation works and unfortunately most don't. We stayed for 4 nights and basically as each night passes the service becomes less evident (and I'm a platinum IHG loyalty member). First night you get the 5 star turn down, chocs on bed, floor mats (please explain its purpose someone'), curtains drawn and tomorrow's weather report (who the hell needs a weather forecast in this day and age'). Night 2, no floor mats on the turndown and dirty plate not cleared away. Night 3 tea bags not replaced and day 4 the ironing board was left up and again no milk or tea replacement and curtains left open. Please please hotel Manager if you do respond to this email then do NOT patronise me with the usual corporate response, focus on getting the basics right. This is what makes a true 5 star hotel. It's a good clean hotel but we leave here thinking that something is missing. How I'd love that hotel inspector role for IHG hotels...
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM