Located right in the centre of the capital, just a few minutes away from the largest airport in the country.
Our stay here was nothing short of fantastic. The service was hard to top. Will stay here again in 3 months.Comment of J. Trevor , Canada the 2016-12-23
The hotel was well located, and very nice. Our room faced the park. We were (again) right by the elevator, but our room had a hall with a door at the end blocking any noise from the elevators. The service, amenities, were all very good. The restaurant was exceptional. The hotel was great except for the broken elevator, which made for a lot of angry people during high volumn times.
"Great hotel but expensive"
My room was huge, bed really comfortable. Maybe the bathroom was not that good for a top 5* but overall the room meet my expectations. Room service is quite complete but after 11 you cannot order the full menu. Wifi is OK and free of charge. Gym is great as well with a lot of running belts. Location is not really in the middle of town. Lots of taxis on the entrance. Only CON, quality vs price is not a great deal.
We went to Lisbon for my birthday and will definitely return to this hotel if we come back. We had an amazing room with a great view of the city, right over to the river. The staff were great, nothing was too much trouble. My husband ordered a birthday cake for me which he fully expected to pay for but the hotel provided it free of charge which was a lovely surprise. Location is good, it was just a 5 minute walk to the nearest metro but taxis were a reasonable price so we tended to walk into the city and taxi back. We also used the hop on, hop off bus service which was a great way to see the city, the concierge sorted our tickets out for us. I don't have any negatives, we had a lovely break
"Solid hotel but improvements could be made"
After arriving early we were greeted by a very welcoming gentleman on reception who made the formalities quick and painless. Our junior suite was not ready but we were offered an alternative room in which to rest and freshen up whilst our room was prepared. Great start! The lobby was attractive with lots of fresh flower displays and places to sit. There was also a small cake shop at one side. Whilst we didn't try them, they looked delicious. We were impressed with our temporary room (802) which was a corner room with dual aspect over the park and down to the main city and river in the distance. Clean and modern, it boded well for our junior suite. Wi-Fi signal was strong. After freshening up and using the complementary Nespresso and water facilities in-room we checked out the Club Lounge which was back down on the first floor, off the lobby. The staff were welcoming and there was a decent mid-day offering of cold drinks, tea, coffee, breads, fruit and sweet treats. Within an hour, reception staff let us know our main room was ready and offered to help with bags, but as we were travelling light there was no need. Unfortunately, the junior suite (802) did not live up to expectations. Whilst a good size room, probably around twice the size of the previous one, there was no separation between the sleeping and seating area which is not to our personal liking. It was also not as modern as the previous one with the decor and some furniture needing a freshen up. It had a nice enough view over the park, but was single aspect rather than the dual aspect of the previous room. The Wi-Fi signal in this room was very weak and was difficult to connect to. It kept dropping out throughout our stay, so its use was abandoned whilst in the room. We much preferred the previous room and had it have been bigger we would have requested to stay in it. I was also slightly confused on reading the guest directory shortly before we left which stated that Club access rooms were located on the 15th-18th floors and yet we had been placed on the 8th. We used the Metro to get around the city and to/from the airport. We would highly recommend this being cheap, clean, regular, easy to purchase tickets and easy to navigate. We would recommend using the Marques de Pombal station, which appeared to be slightly closer than the Parque station and was a leisurely 10 minute walk away. The Club lounge staff were generally excellent. We found it to be more of a sit down and we'll serve you kind of lounge when it came to drinks but help-yourself with regards to food. Evening service on the second night was not as good. Check out was excellent and we were on our way within a minute.
"Intercontinental Lisbon - First class in most areas"
As many people say service here from all the hotel team is friendly, efficient and professional. They all seemed proud of both the hotel and Lisbon. Hotel around €12 taxi ride from the airport but one taxi driver tried to rip us off and doubled the meter charge - it is only around €12 including charge for cases in the boot/trunk Stayed twice in the course of 7 days, first time in deluxe room and then in a suite. Both times booked club access. Both rooms were good size, the suite was huge. Both well furnished, great beds and great views over the park and city. Bathroom in deluxe room was poor. Far too many controls and multiple nozzles meant which ever way you turned you banged into one of these. Nice bar and very nice restaurant which I have reviewed separately- it's well worth eating there Broadband speed was good through both stays Club is spacious and breakfast is very, very good. Free drinks ends at 7pm which is too early as if you're working. Start and finish 30 minutes later.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM