Located right in the centre of the capital, just a few minutes away from the largest airport in the country.
Stayed 5 nights in a Club Room and all the staff we came into contact with were very approachable, polite, friendly and nothing was too much trouble. They gave us every help and assistance. The hotel is convenient and the services are very good. Looking forward to returning. John H Spencer
"Romantic weekend at a fantastic majestic hotel with helpful and smiling staff"
The 5 stars of this hotel are the employees, all of which were smiling and helpful. The hotel is in a great location making it easy to get to the shopping districts and to the tourist sites. Good sized rooms with very comfortable beds! Excellent breakfast. It is an older hotel but still has the glory and luxury we expected from InterContinental.
"Doesn't meet the grade for a 5 star"
Good stuff: Hotel staff is friendly and helpful, rooms are clean, beds are comfortable as would be expected from a 5 star hotel. It is very well run and management does a good job with what it has. The major reason for downgrades is design Negatives: First the elevators are terrible. At times we had to wait 15 minutes. There was only one (sometimes 2) elevators serving the 16th floor and it was also used for luggage. Second - a 5 star hotel should have coffee makers and tea in the rooms. The Intercontinental did not Third: No ice makers. You had to call room service for ice and I assume the charged and of course a t ip would be required. I don't like being "nickeled and dimed" and I don't like delays Fourth: Most 5 stars have a separate toilet so one can take a dump while the other showers. While the bathrooms were beautiful, they were poorly designed. Fifth: Thermostat was difficult to control with no temperatures, only a series of clicks (yes this is trivial but it all adds up). Sixth: I believe the breakfast was 30 Euros extra and was not worth it. There was no "egg station" for omelets, etc. (at least I did not see one). Waiters were not that attentive and had to be flagged down for coffee. Perhaps you could order something from the staff but no one ever came by to ask.
"Excellent hotel for my business trip, but beware of the elevators..."
I spent 5 nights in this hotel for a business meeting in Lisbon. The hotel looks a bit worn, but the rooms are spacious, clean and comfortable. The quality of the sleep is excellent, thanks both to the great bed and linens and the fact that you have 2 doors that separate the bedroom from the outside corridor and this is a very smart solution to keep the noise away. During this rather long stay, I experienced a leak in the bathroom, with water coming down from the ceiling: luckily it was nothing serious, but in the morning when I called the Reception they were very apologetic and quickly fixed the issue. A special mention to the staff: everyone is dedicated to the guests, smiles and tries to help. Also, I would like to recommend the hotel restaurant: I dined there on a Thursday night and had the nice surprise to have a fado show (only three songs, nothing too long). Very good choice at breakfast, with sweet and salty choices. The only negative remark - which is what is making me rate this hotel 4 instead of 5 - was the issue with the elevators that other people on Tripadvisor have noted: there was no day or time of the day when the elevators worked properly, with on average only 1 elevator serving all the 18 and counting floors of the hotel.
It's a nice luxury hotel. Fair size rooms with a modern touch. Upgraded to the club room, from a normal room. The hotel somewhat recognises it members, though this area of service could be improved. The breakfast was average, nothing spectacular. On the whole, as with most Intercontinental Hotels, it's the service you pay for. The hotel provided an excellent service, ensuring our stay was hassle free.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM