of TripAdvisor Travelers recommend this hotel
"Luxurious high class hotel"
Beautiful stylish hotel, lovely luxurious room. Staff very helpful, friendly, made a couple of mistakes, nothing major, but this shouldn't happen. Great central location. Beautifully decorated with floral arrangements and a living wall.
"Weekend ambassador visit"
Booked in and was double upgraded to a one bed suit, unfortunately it was an accessible room and every time we used the shower (hand unit) it flooded the bath room, even had to call housekeeping to sort one night. Accessible room = no bath''! Went to the executive lounge but our key hadn't been cut to allow access - sorted in the lounge. Had breakfast in the lounge on Sunday morning, service and food were both appalling! After complaining there was a noticeable improvement on Monday morning. Lounge service generally good excellent choice of drinks and nibbles throughout the day. Great views as well.
"Birthday trip for the wife"
We have stayed here before, but as it was the wife's 60th, thought a birthday suprise was just the order. Couldn't have asked fro a better stay. From checking in being very easy, they delivered a birthday cake, which was not expected. Had a lovely evening meal, and next day did birthday present trip to the David Hockney exhibition. (Worth the visit). Evening meal, and another birthday suprise and another nice meal. This is a expensive hotel, but we knew this, and had budgeted for it. All the staff, were very friendly, making out two day stay very memorable and enjoyable. Would definitely stay again.
Stayed here for two nights as a special treat for my birthday .I was with my husband and at reception we were asked if it was a special occasion my husband explained it was my birthday and the Hotel sent up a chocolate birthday cake this was an unexpected welcome edition. This is a very expensive hotel especially to eat and drink however this is central London with a wonderful location overlooking Hyde Park so therefore I would expect to pay over the odds. The attention to detail by the staff is excellent. The hotel exudes class there is an abundance of staff to wait on you at breakfast .We had the full English buffet breakfast which had every conceivable options available this also included an omelette station. I like the understated uniforms of the staff and in particular I enjoyed the bowler hatted doorman who is able to summon a black cab in seconds.Great service. The room was very comfortable with lots of soft cushions and large pillows on the bed there was also a seating area under desk and a great view of Hyde Park as we were on the top floor. Would I come again yes when I've saved up enough!
Stayed at this hotel for the London Marathon. Great location, easy to get to from Paddington Station. Close to Sheppard's Market which has restaurants, pubs and shops. Hotel was very clean and staff went out of their way to accommodate you.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM
Period: 7th July – 4th September. Cancellation policy: 100% 2 days prior to arrival. No show: 1 nights charge. Name amendments will be NOT possible on this period.