of TripAdvisor Travelers recommend this hotel
"Awesome Stay with top notch service"
The property is first rate with beautiful views from most rooms. The service is AWESOME from the time you arrive until you leave. Room service is a little pricey but the food was excellent. I would definitely stay again when in Miami.
"Another good stay!"
Another over night stay prior to a cruise. Love the location of the hotel, room was nicely appointed albeit out-dated. Bathroom is HUGE, beds are comfortable. BUT elevators are remarkedly slow - at one point (about 8:30 pm) the line for an elevator was horrendous! We were at the front of the line and waited 15 minutes! Someone apologized and said that the wait was "uncommon". At that time, I agreed but in our less than 24 hour stay, it happened three more times, twice more in the lobby and once on the floor. Another dissatisfier is the lack of ability to get a double/double on a club level with a bay view! If the only way to get the lovely bay view is to not book a club level room, I will forgo the perks of the club level!! All-in-all, I wouldn't hesitate to stay again!
We stayed here for 1 night before catching a cruise from Miami port. It's located near the bayfront park shops and restaurants so it's very well located. The rooms were really spacious and the view across the port was amazing. The windows go the length of the room which allows great natural light. The beds were big and comfy, lots of storage space, amenities to make coffee/tea and plenty of clean towels. The staff were very professional and helpful. I would definitely stay here again. Only downside, there wasn't any sun around the pool due to the neighbouring buildings blocking it out. But as we were only there for 1 night it wasn't an issue.
The size rooms are great, plus the bathrooms are one of the best I have ever visited. The hotel has a fully renoveted lobie that invited to spend a great time in a city that is perfect for that. Omelettes are incredebles for breakfast.
"Staff made the difference in positive"
When I arrived, I was experiencing a problem with my credit card - which I then managed to solve - and the hotel reception, namely Moira Garcia, helped me in a way that made the difference. She was extremely kind and professional when I checked in and kept being friendly and available throughout my staying. Everybody at valet, ToroToro restaurant and congierge - especially Leslie - worked to make sure I had a pleasant business trip.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM