of TripAdvisor Travelers recommend this hotel
the best breakfast in Miami, my server aime was amazing smiling all the time ,the manager and the staff make me fell like home. toro-toro bar beautiful great servers from yailine , this hotel is fantastic .
"Excellent stay and superb customer service"
The staff at this hotel went above and beyond usual customer service. When I arrived and checked in I was given a room as usual. When I got to the room a painter was just leaving. I entered the room and noticed the strong paint smell so I called the front desk. David Suarez fielded the call and immediately said that they wanted to help me change rooms. Within a minute I had a call from Monique, the front desk supervisor, who apologized profusely and wanted to give me free drinks for my stay. The room was lovely as I had a corner spot. The next thing I knew Juan from housekeeping was delivering a wine and fruit basket from guest services. This kind of customer service is rare. I applaud the entire team for making me feel very welcome. Changing rooms was really no big deal to me but it did feel nice to be recognized that I had to go out of my way to get settled. Congratulations to the great staff in Miami I will certainly keep this hotel in mind next time. Thank you.
It was a great business trip. The Intercontinental Hotel staff was just amazing. They made everything seem like they wanted to do everything for you. Service is the best part when traveling for business. This hotel understands that and they knocked it out of the park.
very friendly staff. Bkf people are very nice and care for your confort. bell captains help you not knowing if they are going to be tiped or not which is rarely seen. A package room would be desirable for frequent travellers.
Great downtown location. Spacious and lovely rooms. Bustling,, accessible lobby. Near parks and walkways. On the water, but no beach. Nice to be able to walk to good restaurants, arena and other touristy shops.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM