of TripAdvisor Travelers recommend this hotel
"Not your typical IHG"
The hotel has an excellent location and the capacity to be easily five stars. To my understanding IHG is pulling their flag off by the end of this month. You can tell that it is not a smooth handover to many missed service opportunities. The staff try to please you. Hard to deny that. But there is no empowerment for the simplest requests. The hotel is undergoing renovations, if relaxation or business is your goal temporarily pick a different hotel. There were too many inconsistencies in food and beverage and housekeeping. I can go on and on, IHG should handle transition better or just pull their flag so they will not lose loyal customers. Again I do not fault the staff - I fault the mgmt team. Times such as these - senior mgmt should be visible. All in all I did not get the usual IHG service.
"Not an Intercon Standard "
it is ok .. not bad but not a true 5 stars hotel.. not a hotel that you attach intercon logo to it .. the staff were very friendly.. polite and professional.. the food was good .. the meetting place at M floor is not up to any mark .. it is good hotel but you can compare it to 4 stars
"Not Up to the Mark"
Lobby was grand. Stayed at the executive room. Check in took almost thirty minutes. Room was as clean as do most other competitive 4 or 5 star hotels. Elevator had a bad stench throughout our stay. Afternoon tea at the executive lounge was pathetic with only a single serving. Evening cocktail was decent but nothing to shout about. We had breakfast at the second floor. The spread was limited compared to other hotels in the same class. Pastries and bread were of poor quality. Service in general was average, The hotel offers poor value for money and we will definitely not return again. There are better choices in Jakarta.
"Flashy but does not live up to it"
Stayed here for work. Although this hotel has everything it doesn't quite gel. Restaurants are limited in terms of variety. Rooms - were not cleaned well prior to my entry - dirty tissues under the bed.
Hotel as you can expect with great standards and friendly reception To note: japanese restaurant at basement level and wine bar To my surprise the lobby seating area is very well architected to get a good discussion with a good singer/piano player in the background
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM