Located off Park Avenue in the midtown Manhattan's East Side, this elegant 1920's hotel is a historic destination near Fifth Avenue and Madison Avenue shopping, fine dining, Broadway theaters, world-famous museums, and legendary attractions including Rockefeller Center, Times Square, Empire State Building, Central Park, Museum of Modern Art, and the United Nations.
ottima struttura centralissima con stanze e bagni ben arredati e spazi comuni di gusto; servizio di congierge molto buonoComment of P. Paolo , Italy the 2017-01-24
"Great location, high-end old-school feel with all the modern touches"
Overall we really enjoyed our stay and will consider staying here again when we return to NYC. The hotel has a really nice style and the room was modern and really comfortable. The breakfast buffet was fantastic and the service at breakfast was good. But although I've given five stars for room comfort, location, style and breakfast, we felt that elements of the service were lackluster. Front desk was not unfriendly, but they were not enthusiastic either, and they made no acknowledgement of our IHG/Ambassador status. I'll take an insincere warm welcome over genuine indifference any time. The bell desk did not offer to take our luggage to the room when we returned to collect it when the room was ready - also the front desk could have thought to arrange that. On checkout a different bellhop with an empty trolley who had just dropped off luggage at the next room completely ignored us as we left our room with our luggage. We didn't need help, but it's little things like that which make you feel like a valued guest... or not.
"Disappointing all around Rude staff, Noisy"
When my wife arrived at the hotel before me, no assistance was offered with her bags in the pouring rain. The doorman completely ignored her and others entering the hotel. The room itself was fine, however, there was a large wedding at the hotel during the weekend with drunken guests shouting throughout the hallways at 2AM. The front desk was rude when we (as well as other guests) complained about the noise and finally sent security up to hand the problem around 30 minutes later. Security was initially was unable to handle the situation and had to request for back up. Although the hotel claims the guests were removed at 4AM the same drunken guests were in the hallway causing excessive noise. . Finally, upon being sent my bill I noted a charge for $67 for room service that I did not order and $2 for a telephone call which I did not make. When I called to dispute the bill the front desk people were abrupt, bordering on rudeness and insisted the charge is valid despite not being able to produce a copy of the receipt. This is after calling three times and being and having my calls go to the doorman and housekeeping. Finally, the front desk agreed to remove the charge, however they have not yet done so. Needless to say, I will never stay at this property again and will reevalaute whether to stay at any Intercontinental property in other cities in the future.
"what happened to service'"
We checked in quite late after a long fligth from Europe. The check in for IHC members was not staffed and the unfriendly guy who did Our check in did not even look us in the eyes .We had requested 2 joining rooms but he said it was impossible.Holding the highest Level With IHC, Royal Ambassador-I was not happy and requested to see his supervisor. She came,was slighly more forthcoming and arranged for 2 joining rooms,after all. but it took 15 minutes.. When we booked thru IHC Call center in London ,they informed me that there was a lounge at the premises.Of course it was not... The cleaning of the rooms was not acceptable and we had to advise the housekeeping. The operator forgot to Wake us on the second day,so we barely missed Our muscial show.What if we where going to the airport and missed Our plane' Did any of the management ever Call back or follow up all the lapses'NO i left a letter of complaint for the manger Houdre Which he never replied to we will not spend Money in a hotel that does not want to look after their gustes
"My go to hotel in NYC"
Having undergone a complete restoration the Barclay is lovely. It is also functional with the meeting spaces centralised on one floor and two exquisite ballrooms. But, aesthetics alone are not what makes this hotel in a city bustling with hotels 'special'. The philosophy of the GM and his own personal engagement weaves its way into the magic of property. The concierge service is second to none as they equally manage the needs of business travellers and holiday guests. Finally the central location and convenience to famous landmarks, shops and the metro make it an endearing property.
"Great hard product, bad service"
This is a great hotel with regard to the rooms, layout, lobby, and location. We had bad service, though. Check-in was pretty cold. I am an IHG Platinum ambassador. Was not acknowledged, welcomed, or thanked. We were also celebrating our wedding anniversary. Was not stated even though it was on our reservation. We even mentioned it b/c we were giddy to get away, enjoy NYC, and enjoy the hotel (great experience from last year; see below). Nothing. No smile, no congrats, no nothing. We were excited to check-in, but the lady checking us in was not excited to see us. Later in the day, we stopped by the concierge to ask for directions so we could walk over the Brooklyn Bridge. Another cold interaction. No one was behind us/waiting to talk to them, and yet several of our questions were literally ignored. We also asked directions on how to get to Katz Deli, a famous (and good, yet touristy) restaurant in NYC. Look it up on the Travel Channel. Anyway, the directions were off by several streets. Wow! Happy Anniversary. We were told that as an Ambassador, we would get water delivered to our room each day. Nope. On the third night, I called and they brought us four waters. On the fourth night, no water. Read my other reviews. I rarely mention bad things about hotels b/c 4-5 star hotels usually live up to their rank. The service at this hotel was bad. We stayed here for one night last year after a trip to the Intercontinental Bali and Hong Kong. Both amazing hotels. Last year, we had a great time and great service. The Barclay had just opened. It was so new at the time, that we could literally smell the paint in the elevators. When we travel to NYC in the future, b/c it is such a great city to visit, we won't stay at the Barclay. We have stayed at the Times Square for a few nights and had a great experience. That is also a great location. I am questioning whether or not to drop my ambassador status at IHG.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM