Great location on a amazing beach very clean and luxiourios rooms. Great food and drink with unbelievable service can't recommend this hotel enough.Comment of B. Marc , United Kingdom the 2015-02-25
We stayed here for 10 nights (11 actually, we came back from the airport after a flight cancellation for an extra night) and we really enjoyed ourselves!! Pros: -modern hotel -friendly staff -great pools -amazing beach -amazing breakfast!!! Sooo many choices for everyone, everything is fresh, I loved my mornings here , hehe -super clean rooms, we had a room on the 10th floor which was more like an apartament, it was huge and it really improved our stay, the extra space came in handy tbh. -room service food is just okay - there is a restaurant above the shop , cafe urbano, the food is lovely :) Cons: -front desk staff is terrible, very slow and unhelpful on most occasions. We got some calls very late at night, they always phone you to confirm that you've received your room service or that you've received this and that. It was sooo annoying!! One phone call was at 3 am, I ordered some food (jet lag was keeping me awake) and I got a call at 3 am asking me if I'd received my food. My husband was asleep and he was not happy. This happened on 2 occasions after I specifically asked them to stop calling so late. - are you thirsty upon arrival' Well, I'm sorry about that, but you won't find anything in your minibar, it will be locked and empty. You phone them to open it for you/ stock it, the answer will be a firm NO and a full on argument with you. They are scared that you will not pay for your drinks. We encountered this problem throughout the hotel. Order drinks on the beach- you have to pay for them before ordering a second round. They are scared and you can see it on their faces. I mean come o , I am a paying guest, you have my room number, just leave an open tab for God's sake and I will pay at the end of the day!!!! This was so annoying!!! It was the same with the room service, always had to pay for it then and there, there is no way you can charge stuff to your room. Very inconvenient and I have not encountered this kind of system in any other hotel I have stayed at. I am sure I am forgetting other stuff, I am writing this from the airport, but I have given the hotel 5 stars overall because we have enjoyed ourselves. Friendly staff really made our stay enjoyable :) thank you and we would probably visit again.
"4th visit - Did not disappoint!"
This was the 4th visit to this hotel for our family. We have found the service at this Intercontinental second to none! The hotel has been recently renovated. The rooms and property are very clean. We LOVE the service on the beach, as well as the huts and use of towels and chairs. We ate at the new Urbano restaurant twice during our stay, and love having dinner and lunch at Le Cap on the beach! We will be back for a 5th time for sure!
"Fair and Honest Review."
This place is a real dive. I wouldn't recommend this place if it was free. It's supper old and they don't seem to repair anything. This is one of those places that make us feel cheap and yucky staying here. We stayed for free but I should have known better.
"Wow - Amazing "
Our family recently visited the hotel for spring break - what an experience. Coral, at the first desk was a gem. She was very good and perceptive. She helped us get the vacation started by being so accommodating to the needs of our family. With our club access we were introduced to three more exceptional staff members... Arcangel (expceptional server), Selene and Carlos these three individuals made our breakfast that more spectacular each morning. Even though we were in a foreign country they made us feel right at home, and met our unexpressed needs. The only negative on our stay was the cleaning lady that removed our "do not disturb" sign on the door to clean the room. I believe this was done so she could get a tip from us. She left her contribution envelope under the door. We don't have a problem tipping anyone, but we don't like staff members in our room without permission. We had the sign up for the entire stay, but it disappeared on our last day. That being said, our stay was amazing. We will be back to visit again. The beach was nice, private and clean. Also, the beach was great for families and couples looking for a little alone time. All the best, The Faulkner Family
"Best beach in the Hotel Zone"
We really enjoyed our stay there. The beach was calm, clean, wide and absolutely safe for the kids. The staff was very friendly and the rooms were great. No complaints at all. We would definitely stay there again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM