of TripAdvisor Travelers recommend this hotel
The Intercontinental Hotel is setup on a hillside and some what isolated from shopping or the main town. The staff are very friendly Laura and Edward are really great people but leaving for other hotels. Ta the beach manager puts her heart and sole into activities. Tar the manager of beverages is great along with a Great Executive Chef who knows how to hit the spot.
"Stunning location but tired looking hotel"
Mixed feelings about this hotel. The positives - In great location high up on hillside, fantastic views and sunsets, as it its on west coast of KS. Sunset drinks at the Air Bar are a must. You can either walk down to the beach or take the regular shuttle. Very good beach bar and restaurant run by a super team, Kim, Ball, Boy, Noom and many others, nothing was too much trouble for them. Food at all the restaurants was excellent, from the buffet breakfast up top, to lunches and dinners at the beach restaurant. It was my wife's birthday during our stay and they made her feel very special on the day.We had a Butler, Fah who was excellent and sorted out several issues. Negatives - Very poor greeting from reception staff on arrival, possibly due to big wedding going on in main building (was supposed to be outside but weather was terrible). I had to ask for a welcome drink and towel, they seemed more interested in getting me to upgrade at more expense! There were several other issues in the first few days, finally I had a meeting with the GM who I have to say addressed our problems and after that we had a mainly smooth stay. Bedrooms are very tired looking and are in need of a facelift. Food and drink is expensive, but you are on an island and everything is imported, other than local beer and food. It is a corporate hotel and caters for large parties. During our 14 day stay there was a very large wedding party, about 60 people, which went on for 4 days, basically took over the place! You are some distance from nightlife so if you want night clubs then this isn't the place for you. It was our first holiday to Thailand and in general we had a great time, despite poor weather, due to late monsoon. The Thai people are delightful and generally go out of there way to help. Would we return' Yes to Thailand but only to The Intercon if it has a facelift!
InterContinental Samui is without a doubt one of the best hotels i have ever stayed in. From the moment you step out of the taxi upon arrival you are immediately met by the friendly staff, who gave us a warm welcome and showed us to some seats in the lobby and quickly fetched us a cool drink whilst they checked us in. One of our rooms wasn't ready at check-in so they offered us a complimentary afternoon tea to enjoy whilst our room was being made. the afternoon tea was lovely touch. Pros: - unbelievable views - the 5* service. The staff can't do enough for you, always so attentive and polite. - the cleanliness of the resort, especially the rooms and pool areas. - the huge comfy beds, the amazing rain shower and deep tub - great selection for the breakfast buffet although can get quite busy after 9.30am and you can struggle to find a table Cons: - we only tried the flames restaurant for dinner one night and the food was average at best and over priced for what it was. we found a little restaurant 100m down the beach with served much nicer and tastier food for less than half the price. overall we had a wonderful stay at the intercontinental, it was definitely the highlight of our trip and would not hesitate to return.
"a very pleasant stay"
We recently stayed 12 nights at Intercontinental Samui Baan Taling Ngam with our toddler. We stayed in a Club Panoramic Ocean View Suite and had a very pleasant stay. It is extremely hard to rate the quality of the service as everyone has different needs and expectations. All I can comment on is the service that we received as a family with a young toddler. SERVICE: • our toddler received a lot of attention and staff could not have been more child friendly. They seem to know children by their name (it is quite a small resort). We were impressed how child focussed the staff were whilst at the same time discreet about it, so as to give the impression to other guests that this is a resort for adults and not ruin the experience for them. They got the balance perfectly right. Not once did I feel that the couples without children had their space encroached by families with children. • Yes, some staff did not master the English language very well, but then again this is Thailand and I am grateful that the key staff speak very good English. There is criticism on this forum about the lack of English language given this is a high end resort, but I find it unfair. It is a small island in a non-English speaking country and one can only assume English speaking workers are hard to find on such a small island. We’ve been to very top end hotels in Maldives and not everyone mastered English. Therefore to criticise the hotel about this, is unfair. Important thing was the key staff spoke good English. • Staff were very courteous and helpful at all times. • We did experience a noise issue, for which we complained and the management resolved it promptly, respectfully and have ensured we left the resort happy. I find some of the criticism about the resort on Tripadvisor and elsewhere unfair so here is my two cents worth: RESORT: The hotel is on the western side of the island, which is less populated. There is nothing in the vicinity of it. A short cab ride will take you to the local shops, etc. The setting is on a cliff/hill and that is what makes it special. If it was on a flat patch of land, you wouldn't have the great views, apart from the few villas by the beach. Here almost all rooms have great views. Some criticism here about the steep climb to the lobby or to the room, if it's located high up. Well, you cannot have both. Great views across the resort, with no steps, it’s just impossible, unless a tiny island in Maldives. Somehow you got to get up to the villa! Hotel provides buggies that pick you up and takes you where ever in the resort you need to go. Never waited long for them and really easy to get around. We walked up/down every day and did not bother us, even though we were with a young child. After all, we were in a resort and we needed some exercise to burn calories. Really, we didn't find this to be a problem. The room we stayed in and facilities around the resort are perfectly fine and what I expected from Intercontinental. I wouldn't say that it looks tired now, but certainly is not spanking new. Give it a couple of years and I think it will need a facelift, here and there. Like any hotel, they have a capital investment plan and I am sure a facelift is being planned. The beach and water was not that clean, but we got the tail end of the monsoon season, with lots of debris being washed down the cliff. The staff made a tremendous effort to clean it up and it was fine by the time the rain stopped. I asked around and everyone assured me that this was a one off. Usually it is extremely clean and water clear. Children centre: was small but good. I guess that is an area that could be extended, if space allows it. IC Danang has a great one. There are 7 pools, 2 of them large one being by the beach and the other one by the AirBar/Lobby. Both manned. The one by the beach is manned by several staff and each chair gets a bell, to get the attention of the staff. Staff were very friendly and were always at hand to help with anything, including water refills and towels. FOOD: Breakfast was very good, eggs cooked to order, buffet extensive, even had smoked duck breast. Now that is something I have not seen before at a buffet breakfast. As part of Club rate, you get afternoon tea and evening drinks and canapés. They were good, within our expectation. We had better ones at other high end hotels, but at a charge, but as this was part of a Club rate, I think they were adequate. Could this be improved' I think so. As an Englishman, I was hoping to get clotted cream with our scones, but then again, I was in Thailand. Bit too much to ask. Staff were happy to recommend other local restaurants and we didn't feel like they were obstructive in recommending other dining options. Of course, prices in the resort are higher, but that is the case with all resorts. You pay for convenience. In the end we didn't go to any local restaurants and dined in the hotel. All in all, we had a great time and have already booked our return trip.
"Beautiful Hotel with Mediocre Service"
The overall caliber of service at the InterContinental Samui was very disappointing. It poured rain during the duration of my stay at the resort, so guests were not recommended to leave property due to flooding in the local area. The staff were not empathetic to the situation and seemed annoyed when asked about the activities to do on property. When it was finally safe for guests to leave the resort, the concierge team seemed annoyed and impatient when asked for recommendations on the nearby shopping areas. They were extremely unhelpful in making recommendations and did not have the knowledge that would be expected from a five-star resort. The only employee that was helpful and cheerful toward guests was the activities manager on duty who empathized with guests and attempted to provide suggestions for activities. Most guests spent thousands of dollars for a sunny vacation and were just trying to make the best of it. The staff could have been more attentive and nice given the circumstances. In terms of the guest room, it was very spacious with nice bath amenities. As an InterContinental Ambassador member, I received a room upgrade. The overall resort was nice but again the service at the pool was also slow. I would recommend a massage at the spa – the staff there were attentive. The hotel receives three stars due to the service. I expected a higher quality of service for a resort of this standing.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM