of TripAdvisor Travelers recommend this hotel
"Beautiful hotel, disappointing service"
The hotel is absolutely gorgeous and it's such a shame that the service is so substandard. From the moment we arrived, we knew that the service was going to be an issue. Upon checking in, the first word out of the manager's mouth was 'we need you to pay xxxbahts'. This is before the welcome drinks and cold towel (which was never delivered at the end). Then, to tell us that the breakfast was not included in the stay, which we told them that on their website as well as our confirmation email clearly states that it is, since we booked their 'Club' room. At this point, we just wanted to go to our room, so we asked to go to our room, which is spacious and beautiful. Stay itself was great because the grounds are pretty and facility is very nice, but the service is something they need to work on. At the Flame, their beach restaurant, despite us being one of two tables during lunch hour, the drink we ordered took 45min after inquiring what happened to our drink order. Also, we were told that children 4 & below eats free, we were charged for the kids meal. Then, was told that because he is 4, he will be charged. I'm sure it's a language thing, but at an international property which claims to have 5 star, I expect a little more consistency in service. Hotel will also not arrange a taxi so if you wanted to go somewhere outside of hotel grounds, you will need to arrange it yourself. There is a hotel shuttle to take you to nearby markets though. So disappointing as I loved the property itself, but their service level makes me think twice before booking this hotel.
The resort is incredible - huge and well maintained with a full array of amenities and services. There is nothing you could lack here - maybe except for the food which was not as varied as I would like. The infinity pool was amazing!
Like other reviews where to begin. This hotel is incredible. We stayed earlier on in the year in a Panoramic Suite. It was so luxurious. The views from the hotel and our balcony over the 5 islands were incredible. We loved sitting on the balcony, or even in our bath watching the storms in the evenings. The main pool by the beach was our preference, there was plenty of space, so you never felt on top of other people. We also went to the red pool a couple of times, it was empty!! As a couple we didn't find we were on top of other people at all, the resort is absolutely enormous. The main restaurant flames down at the beach offers the best seafood I've ever eaten. Staff are fabulous, you will not find kinder people anywhere else. Every single person was polite, kind and helpful. We rented a moped so got to explore the island too. Highlight of the hotel is the outstanding main lobby pool.
"Nice resort hotel"
We stayed over the weekend in the Intercontinental resort. A taxi ride from the airport to the hotel takes about an hour and costs around 1500 THB. The hotel is nice, the location is very calm (essentially on the opposite site of the island from the airport). The beach that belongs to the hotel is clean as well as the water, but in the water you will find lots of stones, not that nice for a swim. The facilities of the hotel are in very good condition. We liked the rooms as well as the restaurant and the SPA. ...although the distance between rooms and SPA/reception is huge (if you don't like walking you have to wait for the transportation). The staff is very helpful and professional. We booked activities before we arrived and it worked out well. The WiFi works well and everywhere I tried it. The restaurant is very good! I have tried the yellow curry for lunch and it was the best I ever had! Breakfast is good, but bot much selection for the European taste. I will definitely come back! I like that hotel!
"Beautiful hotel, amazing views"
One of my fav resorts. Made koh Samui holiday memorable Positive: the views, right from the hotel reception area, deck to the rooms - outstanding service - super courteous staff and prompt service pools - they have 5 pools so you are never away from one things to consider - a bit from from the city and shopping areas
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM