of TripAdvisor Travelers recommend this hotel
"Favorite hotel in Seoul"
I travel to Korea four or five times a year, and have stayed at a lot of the business hotels in Seoul. My favorite, by far, is the COEX Intercontinental. Why' FANTASTIC staff (they go out of their way to make a large hotel seem homey and friendly), world-class gym (better than membership clubs in the US), comfortable rooms, ridiculously good and varied breakfast buffet, great location, and tons of nearby restaurants (it's atop the COEX mall; no shortage of options).
"Much improved. Great stay."
This was my 3rd stays at Intercontinental COEX. First and second visit were a bit disappointed as compared to Interncon Parnas property, especially variety and quality of the breakfast. However, somehow I liked this hotel this time. Maybe I did not see a lot of group tour folks that I have seen at the Intercontinental Grand Parnas. One thing I would like to thank is one of front desk staff helped me my check out process (I forgot her name but I found her internal ID from my invoice which is 'FDCJHMOON, E/131'). I thought she did a great job helping me on the check out and also proposed additional help which was not asked. This was probably first that I met front desk staff that has shown genuine interests in helping customers. Normally, I have met staff at both COEX and Parnas seem busy, stressed out, or being newly trained. I thought I was pretty lucky that I had Ms. Moon for my check out process agent. The other person I would to thank is Taeyun Kim from Front office team. Somehow I have realized there is missing points. I quickly sent an email by replying back my invoice email received. Taeyun responded very quickly and fixed the issues, and even proposed if I want, she would just consolidate the two duplicate accounts. I already sent an email to Ms. Kim to show my appreciation for her being proactive but I thought posting my reviews at the TripAdvisor site might be a better way to appreciate their efforts and hoping this would turn around bigger benefits to my future stays. Again, thank you team. I will consider interncontinental Coex for my November trip back to Korea. Great job ! Btw, one down side was still the breakfast; nothing improved from my last stay. I had 전복죽 but it did not taste fresh at all. I am sure I was wrong but it tasted like left over from previous day...I think there is a huge room to improve for quality of breakfast perspective.
"Best Continental Breakfast"
Compared to other hotels, their continental breakfast was the best in Seoul. widely ranged dishes as well as perfectly cooked egg dishes. I really loved staying there. Room was pretty small, but loved staffs well-trained service.
Intercontinental Coex is amazing place to stay in Seoul, I stayed for 3 nights in a business trip and it's very comfortable , front desk staff are very friendly and helpful , breakfast is really nice with lot of varieties - and downstairs is a big shopping mall
"Perfect Conference Luxury Hotel "
Loved this hotel from the moment I stepped onto the property. Perfect location for our meeting at COEX the adjacent convention centre. Great rooms that meet your every need (unless you want a bath). Nice views out over the city. Hotel staff speak excellent english and pay attention to help in any way required. Underground shopping mall underneath. Well worth paying the extra to stay with access to the Club Lounge. Nice restaurants within walking distance. Overall I would certainly stay again and recommend it to anyone looking for both Luxury and COEX convenience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM