of TripAdvisor Travelers recommend this hotel
"Luxurious hotel for decent price"
All I needed during my trip: large room with lots of light, spacious bathroom with both a bath and a shower. Shower had a rain-shower as well. Breakfast served as a large buffet and had all kind of foods from Asian foods to Western kitchen. Great hotel and will go there again.
"My std. stay"
I had as usual a good, satisfactory stay. All was to my satisfaction. Unfortunately I did not have enough time to enjoy the happy hours at the club executive lounge this time. It is one of the locations you can relax from business with a glass of champagne or drink or wine.
"Terrible service overall"
Concierge were rude & not the least friendly. I asked to go to Hyatt on the Bund & the cab driver took me to Park Hyatt instead because the concierge had told him the wrong hotel! We asked one other concierge to take a group picture of us. He simply walked away because he was busy. One of us had to walk back to the concierge desk to ask him again to take a pic for us. Breakfast at the cafe was good but service was inconsistent. The Italian restaurant was alsolutely terrible. They served us bad fish. They 'found' out that the fish wasn't properly stored when we complained. But they served it anyways'' We returned the fish obviously. There was only 3 tables max when we were dining but it took forever to get our food. And no one even bothered to check in us or let alone refill our water. The restaurant was going to comp a free desert for one of the 2 guys who ordered fish & expected them to share. So we complained again and finally they gave the other guy his own free desert. I walked out to use the bathroom & complained to the manager on duty on how horrible serve was (he could not care less) & asked for more water for our table. I returned to the table and still no water! Let's talk about the meeting space. First day we had AV issue. So I had to ask 5 times over 4 hours span for the AV guy. No one bother to tell me they were 'planning' to fix it during our lunch break. We had 3 full day meeting there and the room was bloody hot. They couldn't do much until the last day when they gave us a small fan. I was definitely not expecting such terrible service from an Intercontinental hotel. What a disappointment. Oh our contract had discounted rate 3 days pre & post conference date but we couldn't use it because the hotel was 'full'. And we thought we were going to a preferred hotel that we had business relationship with. Terrible mistake, your hotel is only interested in $ not relationship with any company. Our group was having a really long and expensive night cap at the whiskey bar. The waiter came up to me & asked me if I was responsible for the group because we racked up almost 5000 Yen. I guess he was afraid that we could not pay' I gave it 2 rating because of its close proximity to the expo center - about 5 min taxi ride but the hotel provides scheduled shuttle to the expo.
"Business hotel accomodation"
For Intercontinental Expo in Shanghai my opinion is that the hotel is located on the business part of the town Pudong area, however i would not prefer it in the future for some reasons. The rooms were cleaned every day and this is the good part, however the lobby area needs to be renovated and the breakfast buffet should also need changes. The coffee is very bad, the staff does not know english or most of them try to understand what you are saying. The quality and quantity poor. The spa treatment which we had was nice and i would surely recommend it. Regards,
"Business hotel only"
room is great, breakfast is sumptuous and lots of choice. Room service is great, waiting time around 30 minutes. Asking an empty bowl to be delivered to the room took almost 50 minutes and 3 times called... in all, it is a business hotel for Expo people, that is the conclusion.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM