of TripAdvisor Travelers recommend this hotel
"Nice hotel, just a little out of the way"
Stayed one night here in a standard room. The staff does a good job, and the breakfast buffet was good. The only complaint I would have was that the water pressure was low. A big plus was that I could control the A/C in the room and it didn't shut off in the middle of the night - A big plus in my book for China. The area around the hotel is pleasant, but unless you are going to the Expo, there is not much other than residential streets. To get to the subway or any areas of interest for a visitor, could at least ~20 min by taxi.
"Wish I could love it more "
Stayed here during Trade Mission, and chose it based on my IHG Spire Membership and wanted to love it more. The location is good for the Expo locations - but not much else. Luckily I had a local guide who was able to take me into the city to eat at good restaurants, see the sights and enjoy the city. Without that it is more of a challenge. Local to the hotel is very little. The hotel itself is a hit and miss affair in respect of any of the facilities. Therefore you need to travel into Shanghai proper to get a proper sense of where you are. Location aside, the fit and finish is exceptional. I had a top floor suite river facing and the bedroom, lounge and especially the bathroom is some of the best I have experienced. But outside of your room the problems start. Check in was a struggle - despite being an IHG member, booking through their concierge, the check in was slow and painful and locating the booking hard. Having checked in and got my key, it was only as the supervisor came to verify my passport did she identify me as an IHG member and offer the usual courtesies and benefits - so whilst I was fortunate, the standard level of service was missing - including no resourced member check in lane. The lobby bar is best avoided unless you have the patience of a saint, don't mind repeating your order (and it's not a language issue but a simple lack of interest) and after 30 minutes being told half of the drinks in the menu are unavailable... in an international hotel... drink in the city not there. The restaurant itself is great for all meals - a good mix of buffet and cook to order - but it's centrally international and acceptable face of Chinese cuisine - again, you have to leave to go elsewhere. Finally, I must praise the concierge and business centre for their commitment and trying - they don't always succeed or deliver, but their intentions are good. I loved the hotel as a construct, I love the intentions of the concierge, and the engagement of the restaurant staff , but the reception staff are hit and miss, and the bar staff simply poor and uninterested - which means the whole hotel experience is hit and miss and over the period of a week can become tiresome as you can tire of smiles and platitudes and just want outcomes and what you asked for.
"Avoid at all cost"
Probably had my worse hotel stay experience ever. I have traveled for the last 35 years - staying in hotels that have been remote and much smaller but I have not had such a bad experience - I do not like to write negative reviews but I wanted this to be known. There were many many down side to the Hotel but the main one was the air conditioning. I had got up the first night in what was a very hot room by then. They had arranged to move me to other rooms and all was not bearable. However, I had chose to keep quiet as I felt there was no solution and wanted to get the trip over. On the last night - after not being able to sleep for 3 nights with a full day ahead of me - I requested them to look into the matter. The Engineer came that spoke no English and also immediately without checking the matter suggested me to "open the window" and sleep - in a 5 Start Hotel'' Then I asked for the Duty Manager - and he came in and also suggested "open the window" - this was going no where and he said he will talk to the Executive Manager and will get back to me in 15 Mins - after about 2 hours then of waiting and constantly calling - I had no choice but to walk down myself to find these gentlemen - This time the Executive Manager came up to the room and after some research of the matter - decided to come up with a brilliant solution and recommended that i "open the window" and sleep - it is already 3 AM by now - I just requested them to leave and had another sleepless night - making it a total of 4 nights that I paid for and did sleep once. This was the major issue - i cannot mention to you the smaller issue that happened during my stay - including dirt coming out of my water kettle in the room, the constant auto resetting of my phone making noise all night and the poor wifi - just to mention a few. Avoid at all cost and I am surely not going back. Nothing more to say.
Free update to the river-view room. You can see the HuangPu-River and NanPu-Bridge from the French window. The room is large and clean. It provides free fruits and ice cubes every day. The hotel has extremely efficient and friendly staff. The facilities are excellent and the view of the city from my room was incredible. The location makes it excellent for getting to the conferencing facilities and good location to access the city from.
"Internatinal Hotel located nearby the Exhibition Center in Pudong"
I am staying at this hotel once a year for the past 3 years as it is conveniently located near the exhibition center. I got a nice room on the upper floors with a great view and noticed with pleasure that the whole hotel is now smoking-free (which was about time...). Even so the English knowledge of the staff has not improved over the years they are all attentive and very friendly. A great plus is the quality of the breakfast buffet which offers also International dishes, besides a wide variety of Chinese specialties. The only negative experience this time was a local Chinese customer who was using the pool and not only grunting extremely loud but also spitting in to the far ends of the pool! After the pool staff reminded him to respect other people and the rules, he got very angry and was shouting at them, even so other hotel guests were present. What a disgrace!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM