of TripAdvisor Travelers recommend this hotel
"Outstanding place to stay"
While traveling between city's in China, I met up with a colleague that just flew in From US. We stayed for one night at this hotel (separate rooms), I was able to get a room upgrade to a suite with my membership card. What a room! Fantastic Suite with foyer, living room, luggage room, bed room, guest bathroom, and master bathroom. Nice view from glass windows on 2 sides. All the nice amenities like iPhone dock clock radio, international outlets, and many others. We had a few drinks at the local pub (part of the hotel but in separate building). Breakfast was top-notch with servers bringing around fresh made fried dumplings and bread. Wish i could have spent a few days here. Very Very nice!
"To be avoided if possible"
I try to avoid bad reviews when possible but this hotel is somewhere to avoid. The location is useful only if you have access to transport. The staff are unhelpful even if escalating a problem to the day manager. They seem to have a number of English speaking staff but speaking and being culturally aware are different. The quality of food is just not up to the same standard as the relatively close Zhangyang Road Intercontinetal (which is excellent). Perhaps okay if this is being payed for by an employer for a short stay otherwise to be avoided simply because of the dreadful customer service.
"Nice rooms, poor attention to detail"
This hotel has nice large rooms and good customer service. I was disappointed that the car used for the expensive airport pick up service stunk of cigarette smoke. Room service arrived one time with no cutlery or napkin and another time with no juice. The buffet breakfast is good however very expensive.
"Always nice to stay "
I stayed here several times. Facilities always nice; room very comfortable; staffs are helpful. Choose this hotel as some time it is easier to grab a taxi here in the morning. Also, want to give them credit for their lobby restaurant; now have a noodle bar that can serve people who want to go for a simple meal.
"Lovely hotel with helpful staff that speak english well. IHG members treated extra special."
This is a lovely hotel in a quiet setting with exceptionally friendly staff who understand and speak English well. If your a good standing IHG member you may be able to get a really nice room upgrade depending on how busy they are and the upgrade is worth it, to a suite. I would do a suite upgrade rather than a club room upgrade as the room is almost twice the size. I had a lovely view of the river over to Shanghai. The only drawback is you do need transport to get across the river to Shanghai but it's worth it. The rooms are of a very high standard with plenty of room and everything you need including express/cappuccino maker and gas masks. Definitely try to get the river view. It also has a very busy English pub which seemed very popular with the local expats.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM