of TripAdvisor Travelers recommend this hotel
"Internatinal Hotel located nearby the Exhibition Center in Pudong"
I am staying at this hotel once a year for the past 3 years as it is conveniently located near the exhibition center. I got a nice room on the upper floors with a great view and noticed with pleasure that the whole hotel is now smoking-free (which was about time...). Even so the English knowledge of the staff has not improved over the years they are all attentive and very friendly. A great plus is the quality of the breakfast buffet which offers also International dishes, besides a wide variety of Chinese specialties. The only negative experience this time was a local Chinese customer who was using the pool and not only grunting extremely loud but also spitting in to the far ends of the pool! After the pool staff reminded him to respect other people and the rules, he got very angry and was shouting at them, even so other hotel guests were present. What a disgrace!
"Unable to apply group rates"
Reception desk, reservation team and management unable to apply exhibition group rates for confirmed delegates. Wasted 1 hour each day to complain. After 3 days management finally understood the issue but was not able to apply the rate for previous exhibition days. Totally disappointed. Had to pay RMB 2,000 instead of RMB 1,300.
the service, client care, rooms and food with such a variety and rooms service was up to and beyond world class standards. The cleanliness , courtesy and reception desks made an unforgettable experience of my stay at the Shanghai Expo Hotel.
"As per all intercontinental hotels "
As always the decor is outstanding. Food is in abundance and the service rates about 3 stars for me but then I am comparing it to other asian locales where they are customarily more courteous. The Australian plugs don't work here even though they are on the wall but they are blocked off so don't forget your adapters to plug into American or British type plugs. Other than that as always the Intercontinental hotel chain are a pretty good choice.
"Great service in classy hotel"
A friend recommended the Intercontinental for our trip to Shanghai. Our overall first impression was very positive. The hotel is in a nice location with beautiful decor inside and friendly service. Since we are a sports-oriented family, we tried the gym and pool and were equally impressed. Finally, we had a great room with river view, which was a plus. Overall, we recommend the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM