of TripAdvisor Travelers recommend this hotel
Good hotel but not very special. Location is good, relative easy to reach the airport (Pudong). Rooms are clean and spacious. Breakfast is good. Nice elevator in the middle of the hotel. Relative expensive.
"Good reliable hotel "
I have stayed in the Intercontinental Hotel Pudong downtown several times each time I have enjoyed the service and environment. Being a Spire Ambassador member I stay mostly with IHG hotels when in China and this one is one of the best due to location and service even though the rooms are now a little tired. Well done
This is the second time for me in this hotel during more than three years. its very nice and strongly recommrnded. friendly staff and good service beside the lovely location.i liked. enjoy your stay in Shanghai
"Decent hotel, let down a little by staff training"
I stayed at the Intercon Pudong for one night in May 2017 This is an aging Intercon, but is in fairly good condition and provided a less stressful stay than the busier city areas of Shanghai. I notice that there is a renovation under way, so I assume that things will be on the up and up in the near future. Rooms are large and fairly well put together. There are the usual bars and restaurants, and a few options in easy walking distance. Staff training was poor, particularly in English language, and the usual tedious Intercon up-sell at check in (pushing upgrades to Club rooms, selling breakfast etc) was almost cringeworthy and embarrassing for both the check in clerk and myself, as she stumbled through a rote-learned sales pitch. Surely this is something that can be addressed in a hotel in this category' As usual, IHG status was completely ignored with none of the promised benefits provided. Otherwise, all good, and a fairly standard Intercon experience.
"Pleasant hotel but service could be better"
Intercontinental Shanghai Expo Pudong Pros: - Room: love the size of the room. Big, spacious, and comes with two wash basins which is great for couples. The shower and the toilet is also placed apart. - Location: a positive for those who hates the hustle and bustle of busy city streets. Situated in a quiet location with the river just beside the the hotel - Spa, gym and pool: very relaxing atmosphere with a well equipped gym. - Entertainment/ beer garden: lovely brick buildings adjacent to hotel makes a lovely outdoor alfresco party area and gives a rustic feel to the place. Cons - Inconvenient card door key system: we had to go to the reception every single day to recharge or change the card each time we went back to hotel. This was so frustrating. Explanation given was that the card had run out of its magnetic field power. Each day they apologized. Each day we had to make our way to reception first or called them from the 17th floor in house phone and had to wait for someone to come open the door. - Housekeeping service: very, very slow. I had to call 2-3 times each time before getting the service required. - Unfriendly hotel staff: with the exception of one receptionist, the rest of the hotel crew that I encountered, be it cafe, housekeeping, concierge, spa, were rather cold and impatient. - Location: hardly anything within walking distance except for riverside opposite the hotel. Taxis were hard to hail down as the area is rather remote. - Food: since the hotel is not near any malls or shops, we decided to take our dinner there. Opted for the seafood buffet at the cafe. Regretted the decision. The seafood was not fresh! And there were tiny flying insects hovering around the exposed food. Lost my appetite after seeing that. Had upset stomach for two days with frequent toilet visits if you know what I mean. The daily breakfast was adequate but nothing exciting for me. - Regrettable service : was encouraged to take up IHG membership and was told they will present us with a fruit basket but was not delivered. When we finally called to ask, they seemed to have known about it and eventually brought 3 uncut fruits comprising of two apples, and an orange (from the display at the breakfast station)!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM